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Manager Customer Service

Location:
Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Salary:
2000-2500
Posted:
February 25, 2020

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Resume:

Michael A. Rondena

Abu Dhabi, UAE

Mobile No: 058-****-***

E-mail add: adby7r@r.postjobfree.com

OBJECTIVE: To make optimum utilization of my knowledge and skills, utilize opportunities effectively for personal growth and to contribute in the best possible way for the betterment of the organization and self.

EDUCATIONAL ATTAINMENT: Graduate of Bachelor of Science in Business Administration major in Management.

HIGHLIGHTS OF QUALIFICATION:

Hardworking, energetic and very passionate to learn about the job.

Very Good communication skills.

Highly self-motivated individual with ability to work independently on assigned task as well as accept direction on given assignments.

Customer Oriented.

Proficiency of Microsoft office.

Handling cash.

WAITER: UNF GROUP

LE BOULANGER RESTO AND CAFÉ

Abu Dhabi United Arab Emirates

December 10, 2015 to December 25, 2018

Duties and Responsibilities:

Responsible to great guests and make them feel comfortable.

Ability to learn menu items and able to describe appropriately to the guests.

Being responsible to take beverage and food orders.

Deliver beverages and food in a timely manner.

Responsible to check in with the guests to ensure that everything is going well.

Clear dirty dishes from table.

Deliver guests bill and thank them for dining at the restaurant.

Performs any other duties as may be assigned by the superior.

Responsible for serving food in restaurant efficiently and in a most courteous manner.

Building and maintaining good relation to the Guests.

Know how to use POS tablet for taking order from the guest.

Ability to carry out all duties in accordance with tasks and descriptions with reference to established duties and policies.

Working Experience:

Position: Branch Head – Appraiser

Company: RD PAWNSHOP INC.

Address: Aurora, Zamboanga Del Sur, Philippines

December 16, 2010 – August 31, 2015

Company Functions: Jewelry and Money Remittance

Duties and Responsibilities Obtained as Branch Head and appraiser:

Supervises day to day operation of the branch.

Reviews and approves daily reports.

Controls and approves cash disbursement.

Entertains customer’s problems.

Conduct monthly meetings with employees.

Appraises performances of his branch personel promotion and performance.

Recommend to area manager policies and procedure to safeguard the asset of the company and attain the goals set.

Acts as paymaster during payroll.

Prepares daily cash receipts and disbursement report.

Issue check voucher upon receipt for approval request check for issuances.

Take charge of office forms and supplies control.

Issue receipts, refunds, CREDITS, or change due to customers.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Greet customers entering establishments.

Maintain clean and orderly checkout areas.

Resolve customer complaints.

Answer customers' questions, and provide information on procedures or policies.

Recommend and provide advice on a wide variety of products and services.

Answer telephones to provide information.

SEMINARS AND TRAINING ATTENDED:

Branch Manager & Branch Heads Training and Seminar

Dated:September 18-19, 2012 Initiated by the HR Department - Head office (RD Pawnshop Incorporated.)

Staff Productivity, Personality Development And Customer service (RD Pawnshop Incorporated, Philippines)Dated: July 10-12, 2014 by Mr. Marlon Villanueva

Manager

PERSONAL INFORMATION:

Age : 33

Date of birth : October 19, 1986

Nationality : Filipino

Status : Marriage

Gender : Male

Height & weight : 5’4” & 55 Kg

Languages : English, Filipino,

Hobbies : Playing Basketball

Visa status : Visit Visa

I hereby certify that the details and information mentioned above are true and correct to the best of my knowledge and belief.

MICHAEL A. RONDENA

Applicant



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