OBJECTIVE

***Skilled in Customer Service, Technical Support, Call Center Development, Call center

start-up, and Call Quality. A well presented, industrious and highly personable individual who has extensive in-depth experience of the entire call centre industry. Possessing a huge range of abilities from providing support and leadership to junior staff. Able to gain the trust of customers by interacting with people from all backgrounds. ***Experienced Security Officer with a demonstrated history of working in the security and investigations industry. Superior leadership and management skills with extensive knowledge of security and safety protocols.

PERSONAL DETAILS

NAME : Ikmal Hakimi bin Abdullah

ADDRESS : No 36, Jalan Kekwa 13, Taman Serendah Makmur, 48200 Serendah Selangor

TELEPHONE : 019-*******

AGE : 40 Years Old

E-MAIL : adbxyo@r.postjobfree.com

DATE OF BIRTH : 18 January 1980

PLACE OF BIRTH : Kulim Kedah

STATUS : Divorced

RELIGION : Muslim

RACE : Indian

NATIONALITY : Malaysian

HEALTH : Good

INTEREST : Travelling & Listening to music

LANGUAGE : Malay, English, Tamil

WRITTEN : Malay and English

COMPUTER LITERATE : Microsof Word, Excel, Browsing Internet and All Type of Windows

EDUCATION

1997 - Sijil Pelajaran Malaysia (SPM)

Sek.Men.Keb. Dato Hj Hussein Selama Perak

2006 - Advance Diploma ( Business Administration)

- Trinity University and College (Distance learning) 2007 - Master's Degree in Business Studies/Administration/Management United Kingdom

- Major Overall

- Grade B/2nd Class Upper

- Trinity University and College (Distance learning) EXPERIENCE

August 2019 – Current PROZAS Security Services Sdn.Bhd. Security Coordinator (Continental Tires P.J)

-Attend monthly meetings conduct by HSE department

- Prepare weekly and monthly report

- Supervising security guards

-Scheduling the work and duties of individual security guards

- Immediately responding to any problems

- Writing clear reports and logs

- Operating CCTV cameras

- Ensuring the safety and security of visitors

- Ensuring the protection of property and assets

- Handling complaints in a diplomatic manner

Mar 2019 – August 2019 PROZAS Security Services Sdn.Bhd. Security Officer (PV 20 Condominiums)

- Supervising security guards

-Scheduling the work and duties of individual security guards

- Immediately responding to any problems

- Writing clear reports and logs

- Operating CCTV cameras

- Ensuring the safety and security of visitors

- Ensuring the protection of property and assets

- Handling complaints in a diplomatic manner

Feb 2014 - Oct 2018 IBIS Security Services

Assistant Supervisor

- Working 12 hour shifts

- Conducting security guards, schedule daily duties and assign for patrolling and clocking

- Liaising with emergency services as and when required

- Being safety and security focused at all times.

- Responding to alarm activations.

- Carrying out Health & Safety checks at specified intervals

- Effectively dealing with all incidents

-Writing up accurate and comprehensive incident reports

- Conducting security guards, schedule daily duties and assign Sep 2010 – November 2013

Scope International (M) Sdn Bhd (Standard Chartered Bank) Senior Service Banker

- Need to handle customer from Singapore

- Advising clients on mortgages and raising loans

- Building relationships with high net worth individuals

- Answering any financial and banking queries

- Managing and monitoring the performance of junior service bankers

- Handle escalations from team members and also junior staff and assigned by team service manager

- Putting into effect new procedures and policies passed down from superiors

- Presenting information clearly to customers, work colleagues

- Verifying customer data to detect and identify financial fraud

- Handling customer queries over the phone

March 2007 - August 2010 Dell (Penang)

Technical Support Executive

- Handle customers from Australia and New Zealand

- Troubleshoot computer hardware and applications

- Guide customers on basic troubleshooting for laptops and desktops over the phone

- Check and answer customers queries regarding shipment for their computers and replacement parts for the laptop and desktop

April 2005 - January 2007 VADS Berhad (Streamyx)

Customer Service Executive

June 2002 - February 2005 Polis Di Raja Malaysia (PDRM) Police constable

SKILLS

- Advanced computer literate

- Good management skills

- Good problem solve skills

CAPABILITIES

* Strategic planning

* Presentation and sales skills

* Conducting staff performance reviews

* Handling any customer complaints

* Scheduling the work and duties of individual security officers

* Supervising security personnel

* Able to convey information clearly to members of the public

* Desire to learn new skills and master new tools

* Super fast learner

* Punctuality on attendance

* Results orientated with a positive outlook

* Ability to meet deadlines under pressure

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