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Rehab Aide/Administrative Assistant

Pittsburgh, PA
February 23, 2020

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Asya Spencer

Professional Summary

Personable and professional with 10 years of healthcare office experience. Proficient in record keeping, appointment setting, and insurance processing. Offering an expert ability to coordinate staff and communicate with patients.

Work History

UPMC Center For Rehab Services (South Side) - Rehabilitation Aide/Administrative Assistant

Pittsburgh, United States

10/2019 - Current

• Demonstrates knowledge of all safety, fire, evacuation, emergency care and disaster policies and procedures, including proper body mechanics and lifting techniques

• Assists with transfer and set up of patients as requested by staff within the occupational, speech and physical therapy and nursing departments

• Checks in and escorts patient to appropriate treatment areas, informs attending therapist of patient's presence in clinic, and awaits further direction from therapist on the next steps in patient's activities for that session

• Transports patients and equipment via prescribed vehicles between patient units, treatment centers and other designated areas in a safe, timely and professional manner

• Assists the licensed clinicians with the non-treatment aspects of therapy services, following universal precautions, in a manner that is consistent with our core values, and consistent with the Occupational, Physical and Speech Therapy practice acts of the Commonwealth of Pennsylvania

• Answers telephone calls to the department in a polite and professional manner. Takes messages, provides information and transfers calls as needed

• Discusses care of patients with the licensed clinicians prior to initiating patient activities. Also may assist with patient activity on nursing unit.

(i.e. ding room on call bells)

• Documents statistics, activities, exercises and outcomes as directed by the licensed clinician

• Consistently informs the attending licensed clinician of patient's verbal


Pittsburgh, PA 15206


• Strategic planning capability

• Strategic decision-making

• Strong presentation skills

• Information collection

• One-on-one instruction

• Clerical writing


Expected in 05/2020

Penn Foster Career School


Certificate: Paralegal Studies


Chatham University

Pittsburgh, PA

Bachelor of Science: Exercise Science


Keiser University

Daytona Beach, FL

Associate of Science: Sports Medicine

And Technology

and non-verbal response to treatment.

Maintains an adequate supply of linen necessary for daily functioning of the department

PNC Financial Services Group - Mail Clerk

Pittsburgh, PA

02/2019 - 10/2019

• Sort mail received, and organize it according to the department and deliver it to the proper location at a later time

• Wrap packages and fill envelopes by hand, ensuring everything has the correct address and has the right amount of postage

• Drive to the nearby post office several times a week to drop off outgoing mail

• Input data into company digital filing system that states when mail was sent out and when it was received by the mailroom

• Scan specified documents using company multifunction printer to later catalog into a digital database

• Verify that information on any checks is accurate before they are mailed, and update the system to specify when checks were mailed to assist accounts receivable department

• Keep track of inventory and order new supplies when necessary, which can include more stamps, envelopes and printer ink

• Perform additional administrative duties when required in order to maintain the overall productivity of the organization UPMC Mercy - Eye & Vision Center - Ophthalmology Technician Pittsburgh, United States

07/2018 - 02/2019

• Angle assessment & dilation of pupils

• Assist with maintaining office inventory, notifying appropriate staff when supplies are needed, restocking exam rooms, cleaning and sterilizing of instruments and cleaning patient exam rooms at end of day

• Contact lenses: insertion, removal and instructions

• History taking to include ocular, medical, medication, social and family

• Lensometry: automated and manual

• Ocular Motility: Knowledge of the functions & anomalies, cover tests, stereo-acuity, nystagmus

• Pupillary assessment: measurement, compare and evaluate

• Refractometry: auto-refractor, transposing scripts from + to - Supplemental skills: Color testing, glare test

• Tonometry: Icare, Tonopen and the care and proper disinfection of• Visual acuity assessment: with and without correction, distance, near and intermediate, pinhole, best corrected, potential acuity, brightness acuity

• Visual fields: Amsler grid & confrontation field

• Identified issues during a preliminary exam and addressed concerns with physician

• Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day Giant Eagle Pharmacy - Squirrel Hill - Pharmacy Technician Pittsburgh, PA

09/2014 - 10/2018

• Ordered medicines daily to ensure compliance with demands and needs

• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient

• Implemented vaccine awareness campaign that increased immunization-based revenue and enhanced community health education

• Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments

• Liaised with other pharmacies to eliminate issues related to product expiration

• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales

• Processed incoming drug orders

• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality Allegheny Ophthalmic & Orbital Associates - Ophthalmology Technician

Pittsburgh, PA

03/2017 - 07/2018

• Collecting information requested by the ophthalmologist, such as medical histories and eye measurements

• Test a patient's eye pressure, pupil reactions, scope of vision, color vision and muscle movement

• Responsible for taking and explaining procedures, treatments, and diagnoses to patients

• Interacting with patients, maintaining sensitive ophthalmologic equipment and keeping exam rooms clean

• Reviews and instructs patients regarding medication usage Returns incoming patient phone calls as required

Western Pennsylvania Hospital - Rehabilitation Specialist Pittsburgh, PA

12/2013 - 12/2015

• Assist the therapists with the treatment of adolescent, adult, and geriatric patients while demonstrating knowledge of all safety, universal precautions

• Transport patients and adjunct equipment via prescribed vehicles between patient units, treatment centers and other designated areas in a safe, timely and professional manner

• Perform clerical responsibilities as required by the facility

• Evaluated patients and collected measurements to properly fit orthopedic devices and medical prostheses

• Facilitated timely check-in by greeting visitors and establishing purpose of visits

• Identified process improvements in day-to-day functioning of department

• Created and maintained computerized record management systems to record and process data and generate reports

Clinical Experience

• Internship with Halifax Hospital Health/Fitness Center in Daytona Beach, FL (June 2012 - August 2012)

• Worked in Cardiac/Pulmonary Rehab department helping patients

(ages 19-97) with cardio machines

• Performed many blood pressures screenings, and blood saturation, and pulse checks, BMI, and body compositions

• Performed educational presentations about improving and maintain overall wellness

• Assisted with heart monitors (EKG)

• Served as a personal trainer for the new and current members at the wellness center (gym setting)

• Shadowed Exercise Physiologists, Dieticians, Physical Therapists, Respiratory Therapists, Registered Nurses, and Physician Assistants Research Experience

• Completed a 12-week CrossFit Research project with Chatham University Exercise Science on how “Crossfit affects aerobic capacity

“Department and University of Pittsburgh's Neuromuscular Research Laboratory- May 2015 - April 2016 (IRB approved)

• 40+ Subjects Male/Female

• Assessing aerobic capacity via VO2 Max Test

• Collection of blood lactate samples, height and weight

• Blood Pressure, Grip Strength, Flexibility, Vertical jump, Sit-and-Reach Test

• Presented Research data at the FAME LAB Science Innovation Forum, sponsored by the University of Thessaly, Karies - Trikala, Greece Mentorship

• Reseau Docteur, Inc. 2017 & 2018 Summer Mentorship Program

• Helps minority students bridge the gap and develop future professionals by providing mentorship

• Expose students of all ages to various medical/legal students and practitioners through webinar-based discussions

Additional Skills

• People-oriented

• Great time management

• Pipetting, Data collection, Blood centrifuge

• Proficient in Microsoft Office suite products

• BLS ( Basic Life Support) Certified by American Red Cross (2016- Present)

• Knowledge of maintaining safe workplace practice and procedures in accordance with the requirements of Health and Safety legislation

• Ability to prioritize own work in response to deadlines References

• Alyssa Moon, Pharm.D Pharmacy Manager, Giant Eagle Pharmacy, Pittsburgh, PA 724-***-****

• Andres Carrillo, Ph.D. Assistant Professor, Exercise Science Department at Chatham University, Pittsburgh, PA 412-***-****

• Pierrette Appasamy, Ph.D. Assistant Professor, Biology Department at Chatham University, Pittsburgh, PA 412-***-****


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