Seeking position with opportunities for advancement and growth where my professional experience acquires new business and contributes to the overall growth and future of the company.
The College of Westchester 10/2004 - 10/2006
White Plains, NY 10/04-10/06
Graduated with Honors in Accounting & Business Management
Seasonal Inbound Customer Service Writer 11/2019-01/2020
Uncommon Goods, Brooklyn, NY
Provided customers with quality assistance on all platforms through Phones, E-Mail & Live Chat
98.7% Customer Satisfaction Feedback Rating (StellaConnect)
Types Over 80+ WPM
Well-developed etiquette of electronic communication
Kept availability and worked late nights and weekends
Google, Slack, ZenDesk&Microsoft Outlook Experienced
Provided Live Chat Support to Customers through our company website
Time Management, Team Player, Multitasking, Empathetic, Problem-Solver, wore many hats!
2019 was the most successful Holiday Season to date!
Sales Agent/Funding Specialist 02/2017-09/2017
Merchant Source, Long Island, NY
Was responsible for hundreds of outbound phone calls and e-mails on a daily basis
Maintained a sales pipeline of prospects/leads I would then turn into accounts.
Was responsible for all documentation needed to submit over to underwriting in order to get funding approval
Once approved, we made offers to our prospects over the phone. When the offer was accepted, contracts were signed, their processing was switched and we were able to fund them again whenever working capital was needed.
Worked in a team environment with weekly contests and quotas met
Manager of Distributor Support 01/2009-10/2012
RAP Small Business Development, LLC., Manhattan, NY
Responsible for acquiring new clients to develop a new start-up business with the goal for the clients to make the transition from W2 Wage earner to Full-time business owner
Responsible for the entire sales process from qualifying sales leads to ultimately setting up the new business owner with a territory, product, marketing materials & everything else needed to launch their business & hit the ground running
Handled all aspects of both the front & back end of the business which included everything from hiring & training new representatives, managing the phone lines & all e-mail correspondence, most importantly maintaining positive relationships with all new business owners and making sure they received all necessary shipments of product needed to maintain their business moving forward.
Inside Sales Representative 02/2008-10/2008
Madison Who’s Who, Long Island City, NY
Contacted a variety of business professionals ranging from doctors to attorneys on a national & international level to sell them networking services related to their industry in our publication
Set appointments to educate potential clients about our publishing & networking services
Signed up an average of 10 new accounts per week surpassing my quota by 25%
Maintained 90% Customer Retention rate
Account Executive 09/2007-01/2008
Aspen Merchant Capital, Manhattan, NY
Generated qualified sales leads through a predictive dialer & making 100+ outbound cold calls daily
Tracked down supporting documents to submit over to underwriting to get cash advance approval.
Recruited an entire sales force from 3 representatives to 25 sales people in less than a month
Account Executive & Supervisor 04/2006-09/2007
MPG, Manhattan, NY
Generated new sales leads through building relationships with companies such as Legal Zoom & Donald Trump EXPO who provided professional services related to business development.
Set appointments & created schedules for my team & myself
Completed sales process through recorded, monitored compliance system for all sales staff
Trained newly hired sales assistants in all aspects of the sales process, from generating the lead, scheduling an appointment & closing a sale
Real Estate Agent & Executive Assistant 02/2005-02/2006
M.P. Realty Group Corp, Bronx, NY
Handled all aspects of the office ranging from: handling multiple phone lines, taking messages, creating files for every new deal that came in whether it was an apartment rental or house for sale
On call 24/7 to facilitate any last minute deals as I managed all aspects of the back end of the business
Made 50-100 calls daily to ensure all aspects of financial obligations of tenants were up to date, as well as handled any & all issues for the tenants & their apartments
Due to exceeding in productivity on a consistent basis, I was rewarded by the owner/RE Broker to obtain my RE License at Real Estate School at his expense; I was also mentored & he now represents New York's 80th Assembly District