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Sales & Customer Service Representative

Location:
New York City, NY, 10462
Posted:
February 23, 2020

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Resume:

LAUREN FILIPPAZZO

**** ****** *** *****, ** ***** Phone: 917-***-**** Email: adbxw7@r.postjobfree.com

Objective

Seeking position with opportunities for advancement and growth where my professional experience acquires new business and contributes to the overall growth and future of the company.

Education

The College of Westchester 10/2004 - 10/2006

White Plains, NY 10/04-10/06

Graduated with Honors in Accounting & Business Management

Work Experience

Seasonal Inbound Customer Service Writer 11/2019-01/2020

Uncommon Goods, Brooklyn, NY

Provided customers with quality assistance on all platforms through Phones, E-Mail & Live Chat

98.7% Customer Satisfaction Feedback Rating (StellaConnect)

Types Over 80+ WPM

Well-developed etiquette of electronic communication

Kept availability and worked late nights and weekends

Google, Slack, ZenDesk&Microsoft Outlook Experienced

Provided Live Chat Support to Customers through our company website

Time Management, Team Player, Multitasking, Empathetic, Problem-Solver, wore many hats!

2019 was the most successful Holiday Season to date!

Sales Agent/Funding Specialist 02/2017-09/2017

Merchant Source, Long Island, NY

Was responsible for hundreds of outbound phone calls and e-mails on a daily basis

Maintained a sales pipeline of prospects/leads I would then turn into accounts.

Was responsible for all documentation needed to submit over to underwriting in order to get funding approval

Once approved, we made offers to our prospects over the phone. When the offer was accepted, contracts were signed, their processing was switched and we were able to fund them again whenever working capital was needed.

Worked in a team environment with weekly contests and quotas met

Manager of Distributor Support 01/2009-10/2012

RAP Small Business Development, LLC., Manhattan, NY

Responsible for acquiring new clients to develop a new start-up business with the goal for the clients to make the transition from W2 Wage earner to Full-time business owner

Responsible for the entire sales process from qualifying sales leads to ultimately setting up the new business owner with a territory, product, marketing materials & everything else needed to launch their business & hit the ground running

Handled all aspects of both the front & back end of the business which included everything from hiring & training new representatives, managing the phone lines & all e-mail correspondence, most importantly maintaining positive relationships with all new business owners and making sure they received all necessary shipments of product needed to maintain their business moving forward.

Inside Sales Representative 02/2008-10/2008

Madison Who’s Who, Long Island City, NY

Contacted a variety of business professionals ranging from doctors to attorneys on a national & international level to sell them networking services related to their industry in our publication

Set appointments to educate potential clients about our publishing & networking services

Signed up an average of 10 new accounts per week surpassing my quota by 25%

Maintained 90% Customer Retention rate

Account Executive 09/2007-01/2008

Aspen Merchant Capital, Manhattan, NY

Generated qualified sales leads through a predictive dialer & making 100+ outbound cold calls daily

Tracked down supporting documents to submit over to underwriting to get cash advance approval.

Recruited an entire sales force from 3 representatives to 25 sales people in less than a month

Account Executive & Supervisor 04/2006-09/2007

MPG, Manhattan, NY

Generated new sales leads through building relationships with companies such as Legal Zoom & Donald Trump EXPO who provided professional services related to business development.

Set appointments & created schedules for my team & myself

Completed sales process through recorded, monitored compliance system for all sales staff

Trained newly hired sales assistants in all aspects of the sales process, from generating the lead, scheduling an appointment & closing a sale

Real Estate Agent & Executive Assistant 02/2005-02/2006

M.P. Realty Group Corp, Bronx, NY

Handled all aspects of the office ranging from: handling multiple phone lines, taking messages, creating files for every new deal that came in whether it was an apartment rental or house for sale

On call 24/7 to facilitate any last minute deals as I managed all aspects of the back end of the business

Made 50-100 calls daily to ensure all aspects of financial obligations of tenants were up to date, as well as handled any & all issues for the tenants & their apartments

Due to exceeding in productivity on a consistent basis, I was rewarded by the owner/RE Broker to obtain my RE License at Real Estate School at his expense; I was also mentored & he now represents New York's 80th Assembly District



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