CEAC, CAC, SA, CSM, PMP
Indianapolis, IN 702-***-**** firstname.lastname@example.org
Strategic, team-oriented and relationship-focused Agile Coach with 4 years Agile plus more than twenty years of experience leading numerous implementation plans, agile transformations, coaching and mentoring teams, and identifying wide-ranging process improvements. Builds, develops and drives new processes and operational structures to optimize team engagement, identity, alignment, and proficiency to become high performance team. Maintains comprehensive oversight on all budgetary parameters and scheduling needs, collaborating extensively with senior leadership to ensure project alignment with all high-level goals. Receives consistent recognition for successfully delivering projects under budget, within deadlines, exceeding customer expectations and helping companies reach their organizational goals.
Areas of Expertise
Team Coaching & Mentoring
Active Listening & Communication
Holding Focus & Client’s Agenda
Team Building & Leadership
“Being Agile” vs. “Doing Agile”.
Tools – Jira, VersonOne, ALM, Confluence, TFS, VSTS, MS Suite
Lean Thinking Teacher & Trainer
Diplomacy & Conflict Management
Taking Charge within Organization
Adaptive to multiple Company Cultures
Working knowledge of Agile, Lean, Scrum, Kanban, XP, SAFe, and Dev Ops-CI/CD
INFOSYS INDIANAPOLIS, IN 2018 – Present
Agile Coach, Chief Scrum Master – Principle Consultant
Wearing multiple hats within current team, as a Release Train Engineer, Agile Coach, Scrum Master.
Release Train Engineer (RTE) – Exemplifying SAFe core values within newly formed Agile Release Train as we mature our Scaled Agile process to ensure alignment, transparency, program execution and built-in quality for our project.
Agile Coach – Ensuring solid business results with high performing team: excellent communication; team mentoring; effective process; building solid relationships; team alignment and engagement and “Being Agile” vs. “Doing Agile”. Agile Coach for one onsite team and two offshore (India) teams as well as mentoring offshore Scrum Master.
Scrum Master – Servant leader for Scrum Team comprised of Sr. and Jr. level developers building a high energy, efficient team to complete average of 150-200 story points during 3-week Sprint. Currently working on 2018 Eli Lilly Project of year for IoT to build platform to manufacturing environment.
Eliminate Silos between Delivery, Client, Product Owners, Sales, and Business Teams to enable “One Team” mentality fostering open lines of communication and full project visibility to add business value.
Collaborate with offshore team to build Developer/Document Portal within Wiki Media to allow HTML and XML documents and content to help teach other Infosys Developers how to build and use the designed platform.
Educate and enable team members on Agile and methodologies that help implement Agile by introducing multiple Scrum Board tracking techniques, including Menlo and Kanban Boards, utilizing VSTS, to drive User Stories and tasks to completion, track defects and issues, and hold Developers and Power Programmers accountable throughout the process.
Whirlpool Corporation Benton Charter Township, MI 2017 – 2018
Agile Coach, Senior Agile Project Manager Contract)
Agile Coaching teams building process structures and defined new parameters to implement Agile and Scrum methodologies from the ground up. Led weekly tactical meetings with personnel to synthesize unique solutions, integrating Manufacturing Product Management process into Agile Methodology. Served as key support specialist, developing new organizational standards and process flows to facilitate future IoT projects.
Collaborated extensively with specialized departments for Internet of Things (IoT) Laundry machine projects to discuss status updates for hardware, software, firmware, and WiFi readiness. Tracked and prioritized key objectives daily. Conducted extensive forecasting and long-term planning to strategically prepare for future project benchmarks and milestones.
Maintained comprehensive oversight on budgets of up to $750K. Oversaw the building, development and implementation of all IoT-related factors into multiple laundry products on behalf of Whirlpool. Ensured compliance with all scheduling requirements, budgetary parameters and quality standards, promoting widespread functionality and connectivity between relevant products.
Nurtured strong and mutually beneficial partnerships with stakeholders and other external associates. Collaborated extensively with partners to assess specifications and ensure alignment of all project goals. Worked with solution architects and other specialists within a matrix-style environment. Corresponded regularly with product manufacturing teams, plant managers and vendor partners, conducting regular follow-ups with senior leadership to ensure efficiency and proper task management.
Amway global Ada, MI 2016 – 2017
Senior Agile Project Manager & Test Lead (Contract)
Oversaw all planning, reporting and scheduling for comprehensive Latin Americas ATLAS Enterprise Resource Planning project. Monitored project timelines to ensure the efficient conversion of multiple metrics into centralized Oracle E-Business suite, providing significant support to high-level customer and financial management services.
Championed initiative to build innovative testing and results-gathering process. Integrated all test cases and key data, ensuring automation of critical processes. Taught and mentored multiple project groups in relevant best practices, compliance standards and methodologies to utilize new tool. This led to significant improvements in productivity, resources and cost efficiency.
Served as team lead for both project management responsibilities and testing. Tracked objectives, organized status updates and monitored leads to properly prepare for team-wide strategic meetings. Collaborated with deployment managers and other senior leaders to build status reports and communication documents to facilitate meetings. Developed informative content and materials for presentation to executive leadership.
Ford Motor Company Dearborn, MI 2015 – 2016
Senior ITO Project Manager (Contract)
Supported Infrastructure Technology Office (ITO) projects within Connected X & Analytics Systems, Azure Cloud Migrations and new Experimental Platform Proof of Concept (POC) Projects.
Maintained oversight on all project milestones for innovative Connected Vehicle projects. Worked with Application Development teams to design and build Ford Applications on vehicles. Drove the development and implementation of a comprehensive Disaster Recovery plan, numerous connectivity projects and other initiatives to provide further support.
Collaborated with senior-level project managers to build and integrate new intermediate processes between app development teams and the PMO. Developed work breakdowns and other documentation to expand process structure, building new standardizations to support infrastructure, operations and other key areas. This led to significant enhancements to long term strategic planning and resource utility.
Toyota Saline, MI 2013 – 2015
Project/Program Manager, Business Analyst (Contract)
Program Manager for a New Model Car build Obeya Program (Collaboration/Co-located Working Center) with 7 work streams and 3 cross functional teams including IT, Facilities and Engineers including outside Vendors, Software Implementations and Hardware Infrastructure installed according to Statement of Work (SOW).
Consistently identified new opportunities for process improvement among multiple business units. Championed the development of new workflow processes and documentation templates for the vehicle unit development business systems group, providing key support to new Project Management Lifecycle (PMLC) and Software Development Lifecycle (SDLC). Implemented new Train the Trainer methodologies and other tactics to ensure effective mentorship, coaching and professional development among team members.
Project Manager working with IT Developers, Team Specialists and Supervisors to implement Toyota Best Practices. Avid User of MS Project and MS SharePoint to manage 15+ projects, including 90% Infrastructure and 10% Application Development Projects, with variable complexities for example Project of Year 2015 VDI/VMWare Project.
Business Analyst engaging Engineers, Executives, and Specialists to gather requirements to give the project team the proper baseline of information to meet project deliverables and continue to serve our clients/customers. Created a full encompassing Visio link chart to show how Demand Management process, PMLC, SDLC including Quality Gate requirements, and Toyota’s “Ringi” process all came together to form one cohesive course of action plan to meet business needs, turning into project deliverables, through collaboration and communication actions.
Mercedes Benz Financial Services Farmington Hills, MI 2012 – 2013
Project Manager (Contract)
Project Manager for time critical Commercial-off-the-shelf (COTS) tool HP Quality Control (HPQC) conversion to Application Lifecycle Management (ALM) v. 11 for current domains in SaaS environment for all required projects. Planned and implemented monthly Releases using Agile Methodology: daily stand ups, daily coding and configurations, and daily testing to successfully execute enhancements and Bug Fixes for Nexus Project team.
MS SharePoint 2010 Site Administrator for Application Development Tools Team: creating libraries, memberships, group task planning, and document organization for IT Shared Services and MBFS Enterprise. Logged and tracked tickets in Service Now for all Users for ALM, working closely with Help Desk Support.
Consistently met and exceeded performance requirements, successfully delivering project $100K under $1.2MM budget, while achieving completion four months prior to deadline. Utilized agile methodology and other tools to plan monthly template releases, including daily coding and configurations, testing and other updates.
Home Depot, Bed Bath & Beyond, Builder’s Square Retail Management Positions 1992 – 2012
Education & Certifications
Master of Science in Management: Information Technology Management
Networking and Telecommunications, Database Management & Systems Analysis
Colorado Technical University, Colorado Springs, CO – 2010
Bachelor of Applied Human Sciences in Consumer Science
Business Management, eCommerce & Marketing
Colorado State University, Fort Collins, CO – 1999
SAFe Agilist 4.6 Certified (SA)
Scaled Agile, Inc. – 2019
Certified Enterprise Agile Coach (CEAC)
Chicago State University – 2019
Certified Agile Coach (CAC)
Chicago State University – 2019
Certified Scrum Master (CSM)
Scrum Alliance – 2016
Project Management Professional Certification (PMP)
Project Management Institute – 2008