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Customer Service Manager

Location:
Arvada, CO
Salary:
108000
Posted:
February 22, 2020

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Resume:

Michael Karol-Chik

***** *. **** ***., ******, CO 80007 720-***-**** adbxdh@r.postjobfree.com

Supply Chain / Operations Director & Leadership

Overview – Highly respected leader with the ability to develop and execute detailed strategies for outstanding success in supply chain (strategic sourcing, inventory management, warehouse operations), logistics, quality management, and related areas. Experience ranges from large corporations to small organizations. Excel in managing complex sets of responsibilities under pressure. Solid strategist, analyst, and negotiator who quickly gains trust of partners and customers. Strong background in leading, mentoring, coaching, and inspiring team members to exceed expectations. Consistent record of process improvement initiatives.

Selected Knowledge & Skill Areas – Strategic Sourcing, Supply Chain Management & Optimization; Quality Management, Strategic Planning & Execution; Project Management; Risk Assessment & Mitigation; Cost Reduction; Continuous Process Improvement; Inventory Control; Team Building; Logistics Planning & Execution; Customer Service; Warehousing

Professional Training – Strategic Sourcing Strategies, QMS Internal Auditor; QMS Management; Transportation Compliance; Root Cause Analysis; Human Error Prevention; Leading Teams; Managing Sideways; Generations – Working Together; Colorado Sales & Use Tax; A Guide to Project Management; 1A/DMS-100 Telephone Switch; HAZMAT Training/Certification; Firefighter Training; Change Management; Sexual Harassment; Business Ethics; Electronics, Communications & Submarine Testing – United States Navy; Fundamentals of Telecommunications

Multimillion-Dollar Cost Reductions #1 Company-Wide Performance Rank for Team 1st-Time Profitability for a Company’s Region in 50+ Years Key Process Standardization Multiple Quality & Safety Improvements Gold Standard for Hospital in Customer Satisfaction

Professional Experience

AMERSTAR CASIINO – PENN GAMING – Blackhawk, CO - 2019

Supply Chain Manager (Feb 2019-pres)

Oversees and manages overall supply chain, strategic sourcing, and logistics operations to maximize efficiency and minimize cost of organization's supply chain. Manages and monitors vendor's qualification and performance to ensure they meet company's requirements. Ensures that project/department milestones/goals are met and adhering to approved budgets. Extensive knowledge of procurement and services, inventory management, warehouse operations, and contracts.

Collaborated with internal teams to improve outputs to meet demand and supply and strategic sourcing requirements, ensuring inventory integrity targets for finished goods.

Optimized supply chain infrastructure by assessing and initiating targeted changes to reduce operating costs by 20%

Established inventory targets, stock level and risk mitigation targets and managed flexibility strategy to optimize inventory.

APEX PLUMBING – Wheatridge, CO – 2018

Operations Director (Oct 2018-Jan 2019)

Responsible for transportation and CDL drivers, logistics, strategic sourcing, excavation operations, maintenance, commercial operations, project managers, permits, inspections, scheduling, supply chain, and administration. Overall responsible for the operation at Apex Plumbing.

Increased documentation of SOPs throughout the operation to create uniform processes and educated team members on compliance with guidelines.

Implemented OSHA / DOT Programs. Designed and facilitated training based on trend analysis of noncompliance to employees and drivers.

FREEPORT MCMORAN, INC / CLIMAX MOLYBDENUM – Empire, CO – 2008-2018

$15 billion international mining company.

Supply Chain Process Lead (Superintendent Equivalent) / Quality Manager (2014 – 2018)

Senior Buyer (2013-2014); Repair Buyer (2011-2012); Inventory Controller (2010); Buyer II (2008-2009)

Oversee a broad range of areas that include supply chain, procurement, warehouse, inventory, logistics, project management, repair oversight, and customer service functions. Direct team in meeting warehouse operations and inventory control goals. Manage purchasing of materials, goods, and services, adjusting approaches based on changing business demands. Consult with vendors on pricing, sourcing, availability, and delivery options.

Train regional managers, inventory controllers, process leads, buyers, and warehouse technicians on supply chain management practices and policies, including annual and new employee instruction.

Reduced warehouse inventory from $20 million to $15 million within 9 months following aggressive analysis of materials, consultations with end users, and order optimization.

Led critical revisions of the Quality Management System to fix previous non-compliance matters, retain ISO certification, and prevent future violations.

Improved relationships, customer service, and overall performance through redesign of vendor scorecard and implementation of higher work standards.

Created and instituted a hazard matrix to pinpoint major safety concerns and improve preventive procedures/measures for employees handling potential hazardous materials.

Increased documentation of SOPs throughout the warehouse and strategic sourcing to create uniform processes as well as educating team members on compliance with guidelines.

Improved inventory accuracy from 93% to 98% by recommending new badge and camera system.

Served as a member of the team that converted the company from an Ellipse to an SAP system.

CONTRACT POSITIONS, MULTIPLE BUSINESSES – Denver, CO – 2006-2008

Service Response Center Manager (Network Operations Center Manager) / Regional Manager

QWEST COMMUNICATIONS / US WEST COMMUNICATIONS – Denver, CO – 2000-2006

Central Office Supervisor

Supervised, coached, and led team of up to 60 technicians across 14 offices in repair, provisioning, supply chain, strategic sourcing, and customer service activities. Purchased new cards and maintained proper inventory for adequate stock. Managed all offices to ensure attainment of fire, life, and safety protection goals.

COORS BREWERY CO. – Golden, CO – 1996-2000

Operations Manager, ISA @ Coors Brewery

Led team of 30 material handlers, buyers, and 3 forklift drivers in providing exceptional customer service, strategic sourcing, warehouse operations, inventory management, and logistical support. Managed 6 different storerooms, ensuring inventory at 98% accuracy and uncompromising focus on customer service excellence.

Education & Credentials

Bachelor of Science in Business Management / Organizational Development – Regis University – Denver, CO / Daniels Boundless Opportunity Scholarship Recipients

Community Involvement – Accounting Chair, American Cancer Society; Youth Basketball Coach/Head Coach, Gold Crown & Apex Recreation Teams; CEO Excellent Reporting (2005 - Present)

Military Background – Radioman, United States Navy. Served on board submarine, maintaining all incoming and outgoing communications.



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