I am seeking a position where I can utilize my customer service skills while driving overall success and profitability. I am highly motivated professional with over 20 years experience in customer service. I have a proven track record of enhancing the customer experience and improving retention through knowledge, patience, and understanding.
APRIL 2015 – PRESENT
ELIGILIBITY SPECIALIST, unified health SERVICE, MEMPHIS, tn
Assess whether individuals qualify for various programs. These programs offer financial aid from the government, especially in the health care industry. Work with Medicare or Medicaid, disability claims, or other government-sponsored programs. Review applications for various aid programs and ensure that applicants are eligible for them. This entails verifying that any application forms have been filled out correctly and checking the information on the forms for accuracy. Also, follow up with applicants several times to make sure information is correct.
FEBRUARY 2011 – APRIL 2015
VERIFICATION SPECIALIST, xerox corporation, memphis, tn
Verified checks, process customer account information including names, dollar amount, signature names and written amounts. Handled mail: verified and research information to resolve customer issues.
2005 – 2011
CUSTOMER SERVICE RESPRESENTATIVE, flextronics corporation, memphis, tn
Obtain and verified information through outbound calls. Input customer data into mandated systems. Resolved customer issues and processed orders when necessary.
DIPLOMA, hampton high school
Excellent written and oral communication skills
Strong organizational skills
Ability to multi task in fast pace environment
The ability of good leadership
Proficient in the use of phone systems
Strong MS office skills
Ability to work in a team environment and independently as well
Meet all expectation workload through prioritizing
Able to use computer and internet
Available upon request.