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Employee Relations Customer Service

Location:
Dubai, Emirate of Dubai, United Arab Emirates
Salary:
4000-4500
Posted:
February 24, 2020

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Resume:

CURRICULAM VITAE

To seek employment in a position in which i will be suited for, providing an opportunity for growth and advancement, both for the company and for me as an individual.

Synopsis

Outstanding guest and employee relations and communication skills.

Strong ability to promote superior quality customer service, cleanliness and safety.

Skilled in working effectively under time constraints and deadlines.

Extraordinary time management organizational Skills.

Strong ability to solve practical problems effectively with internal and external customers.

Ability to calculate figures and amounts, proportions, percentages, and volumes to track inventory, controls and hotel financial statements

Professional In-Service Experience

1.) Worked for Trump International Golf Club Dubai (Damac Group Property), Dubai, UAE Cost Control & Store In charge

2.) Worked for Dubai Golf [Emirates Golf Club] Wasl Group Property), Dubai, UAE Senior Storekeeper [14.07.2014 to 20.06.2017]

3.) Worked for TAJ Gateway, as Trainee In Food And Beverage Service.

The Taj Gateway is a 5-star property on the prestigious Mahatma Gandhi Road. Pampering spa treatments, an outdoor pool and a gym are provided.

Designation: Trainee in Food and beverages.

4.) Worked for TURTLE ON THE BEACH, Trivandrum as Guest Service Associate.

Designation : Guest Service Associate

Academic Credentials

Bachelor Degree in Hotel Management and catering science (B.Sc.) from Annai Fathima College Madurai under Madurai Kamraj University with 70%.Class 12th from Government Higher Secondary School, Kerala University with 74%. Class 10th from A E P M H S School with 60%

Cost Control & Store Incharge (FINANCE DEPARTMENT)

(Presently working in Trump International Golf Club)DUBAI since June 2017

Duties & Responsibilities:

● Recording Of Food and Beverage, Pro-shop, Golf Course Maintenance Costs

●Adhering to all cost control procedures

●Updating daily and monthly costing

●F&B revenue and cost audits

●Reviews purchasing procedures for all F&B items

●Ensure compliance with documentation/authorization processes

●Process Food and Liquor accrual

●Monitor Inventories of Food and Beverage to increase inventory turnover

●Participates in month end reporting procedures in relation to F&B stock

●Knowledge of SAP and SCM system and handling food, beverage, Proshop, general stores

●To co-ordinate with purchase department and suppliers.

Ensure customer service is of the highest standards at all times.

To ensure safe keeping both as to quality and quantity of materials.

Planning events and promotions for the store.

Organizing staff training and development.

Implementing and controlling store procedures.

Establishing, managing and regularly reviewing the store grading systems to ensure optimum stock levels.

Overseeing stock control and receiving orders.

Analyzing sales figures and forecasting future sales volumes to maximize profits.

Using IT databases to record sales figures, for data analysis and forward planning.

SKILLS

Knowledge of all relevant retailing legal and ethical requirements

Remarkable organizational skills

Customer-oriented

Strong verbal and written communication skills

Great people skills

People management experience

The ability to work under pressure and make fast decisions

Capable to deal promptly with emergency situations

SENIOR STORE KEEPER (Procurement and Logistics Department)

(Presently working in Emirates Golf Club)DUBAI since March 2014

Duties & Responsibilities:

Knowledge of SAP system and handling food, beverage, general stores

To co-ordinate with purchase department and suppliers for receipt of material and escalate as necessary.

Organizing for Inspection of incoming material for quality and inspect if necessary.

Ensure the quantity of the incoming material as per purchase order.

Issuing material to site execution staff as per their requirement.

Receiving and recording all incoming materials on daily basis.

Updating stock register on receipt and issue of material.

To achieve the highest standard of sanitation and cleanliness in all storeroom areas, receiving area (associated areas) leading to total guest and companies satisfaction.

To receive requisition orders from the various department heads, to prepare them for issuing and finality to issue them to the respective departments.

To keep a tight control on stock movements and to have all items inventoried and issued

Correctly at all times.

To clean according to schedule and as necessity arises, all heavy duty equipment, including inside refrigerators, ventilation filters.

Able to direct and store all goods during loading to the right store room

To inform the Provision Master and/or Hotel Cost Controller of any expired/spoiled items or any other kind of stock damages.

To perform all duties assigned efficiently, technically correct, follow the company policies, rules and regulations, requests of Superiors adhere to procedures of the training manual

COMMUNITY INVOLVEMENT & RECOGNISED ACHIEVEMENTS

Manager of Community Arts Club “Tharangam Arts and Sports Club, Eliyodu”.

Declaration

I hereby declare that the above said information’s are true to my knowledge

Place : Dubai

Date : (JITHIN G KRISHNAN)

JITHIN G KRISHNAN

E-mail:

adbx83@r.postjobfree.com

Contact No:

+971*********

Present Address:

#3,1st Block

D G Residency

P.O.114889

Dubai U A E

Permanent Address: Thaivilakathu veedu

Ampalathumkala [p. o]

Ezhukone

Kollam

Kerala, India 691505

Date of Birth:

25.05.1990

Passport No:

K 2745631

Sex: Male

Marital Status: Single

Nationality: Indian

Languages Known:

English, Malayalam,

Tamil.

Other:

Language proficiency in French

Interests:

Music,

Travelling, Net surfing

Visa Status: Visiting Visa

Valid up to: 02.2022

Skills:

Computer:

Experience

With

Microsoft & Excel

SAP.

Tally.

SCM

JONAS

Yellow Dog

HACCP (Food Hygienic).

Hobbies & Interest:

Swimming,

Listening to music,

Playing cricket,

Visiting new places

Interacting with new Peoples.

Strength of personality:

Extremely Enthusiastic

Quick and Clear Decisions

Good Team Member

Highly Self Motivated

Willing to Learn New Things.

Reference

Reference is available upon request



Contact this candidate