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Customer Service Training

Location:
Indianapolis, IN
Salary:
18.00
Posted:
February 23, 2020

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Resume:

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Charles Morries

Indianapolis, IN 46227

317-***-**** adbx6v@r.postjobfree.com

Manage and motivate professionals to achieve and surpass company targets. Equip employees to meet goals by building collaborative and skill-based culture. Focused on delivering decisive, forward-thinking and positive team leadership to enable employee success with effective work . Experienced production leader knowledgeable about practices and regulatory requirements. Capable of directing and motivating employees to accomplish challenging performance and quality objectives. Successful at keeping costs under control and employee job satisfaction high while promoting safety and compliance. Talented offering 20 plus years of experience and dedication to enhance employee satisfaction and business success. Diplomatic and friendly with strong dedication to employee training and satisfaction. Hardworking team player bringing necessary experience and knowledge to tackle any operations demand. Lead roll supervison/management

• Business analysis

• Priority management

• Issue resolution

• Budgeting

• Staff management

• Leadership

• Operations management

• Inventory oversight

• Process improvement

• Lead generation

• Complaint resolution

• Promotional support

• Employee scheduling

SUPERVISOR 03/2015 to 11/2018

Love's Travel Stops & Country Stores Inc. - Plainfield, IN

• Evaluated employees' strengths and assigned tasks based upon experience and training Introduced team contests and goals to enhance productivity and improve employee morale

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand

Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations

Handled customer complaints, resolved issues and adjusted policies to meet changing needs

Maintained high level of morale and team-work on production floor through frequent communication with 15 to 40 employees.daily

Coached and mentored staff members by offering constructive feedback and asking about long-term career growth goals

Maintained high level of morale and team-work on production floor through frequent communication with15 too 40 employees.daily

• Coached and mentored 20 to staff members by offering constructive feedback and asking about long-term career growth goals

Maintained high level of morale and team-work on production floor through frequent communication with 15to 50 daily employees

Maintained high level of morale and team-work on production floor through frequent communication with all employees

FLOORING INSTALLER 01/2007 to 02/2015

Sdlf Employed - Indianapolis, IN

Pressed carpet into place over tack strips or utilized staples, tape, tacks or glue to secure carpet

Maintained excellent communication, cleanliness and safety standards on all work sites and projects

• Recorded measurements and devised plans to match installation specifications

• Maintained perfect attendance and punctuality throughout duration of employment Maintained safe and efficient workplace by implementing additional safety management training

Followed floor sketches and verified extra allowances for final fitting Installing of hard wood flooring

Suggested improvements to safety protocols through new training initiatives, resulting in 15% reduction in incidents

Suggested improvements to safety protocols through new training initiatives, resulting in 15% reduction in incidents

Evaluated and analyzed work area and effectively planned flooring layout for over 100 projects

Evaluated and analyzed work area and effectively planned flooring layout for over 100 projects

PLANT SUPERVISOR SHIPPING RECIVING. 02/1997 to 02/2007 Goodyear Tire & Rubber Co - Indianapolis, IN

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately

Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention

• Loaded, unload and moved material to and from storage and production areas SUPERVISOR 03/1980 to 01/1987

General Electric Co - Bloomington, ID

Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets

Enhanced training programs to strengthen employee knowledge and promote new managers from within

Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts

Oversaw and optimized work of [Number] [Job title]s Shift supervisor performing high-quality [Type manufacturing of refrigerator air conditioner

Conducted routine inspections of incoming materials to check quality and compliance with established product specifications

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand

Handled customer complaints, resolved issues and adjusted policies to meet changing needs

• Maintained compliance with company policies, objectives and communication goals EDUCATION

CERTIFICATIONS

ACCOMPLISHMENTS

• Interviewed, hired and trained new employees for [Job title] position Built, managed and coached insourced and outsourced team, implementing training programs to improve efficiency and productivity

Increased productivity by [Number]% and reduced material waste 10% by consistently seeking efficiencies

Increased productivity by [Number]% and reduced material waste 13% by consistently seeking efficiencies

Increased productivity by15]% and reduced material waste [20Number]% by consistently seeking efficiencies

Owen Valley High School - Spencer Indiana High School Diploma Fork lift certified

• Certified Protection Officer (CPO)

Customer Service - Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.Handled guest complaints, maintaining a positive dining experience for all rest



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