RACHEL ANN L. SOBERANO

Address: Blk * Lot ** ACM Sherwood Anabu II-B Imus Cavite

Contact No.:+639*********

E-mail Address:adbx4x@r.postjobfree.com

OBJECTIVE

To be a part of an organization in which I shall work with my highest potential and share my capabilities and skills that would be compensated accordingly and would give me the opportunity to grow personally and professionally.

October 2016 to Hostess/Cashier

March 2019 Club Lounge/Cuban Bar/Thai Restaurant

Habtoor Grand Resorts and Spa Dubai, UAE

receiving visitors at the front desk by greeting, welcoming

Handling all the cash transaction

Receive payment by cash, credit card, voucher, chips

Balancing the cash register and generating reports for credit and debit sales

Following all store procedures

Checking daily cash accounts

Providing training and assistance to new joiner

greet arriving guests, welcome them into the establishment

ensuring that the needs of the guests are met

answering and forwarding incoming phone calls

provide basic and accurate information in-person or via phone/email

update calendars and schedule

order supplies and keep inventory of stock

keep updated records of office expenses and cost

giving guest information of the hotel and activities they can do around the facility and outside

Inform Guest of current promotion

Tend to special Guest needs and requests

Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies

July 2014 to July 2015 Front Office / Receptionist/Cashier/Service Ambassador

The Maxims Terrace Restaurant

Resorts World Manila, Maxims Hotel and Casino

assisting the guest and welcoming the guest.

manage customer requests for information.

prepare for the paper works.

answering phone calls

deliver excellent customer service, at all times.

administer all reservations, cancellations and no-shows, in line with company policy.

fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety

carry out instructions given by the management team and head office

EDUCATIONAL BACKGROUND

Tertiary

:

Bachelor of Science in International Hospitality Management

With specialization in Cruise line Operations in Hotel

Services

Lyceum of the Philippines University Cavite

S.Y 2010-2014

Secondary

:

Unida Christian Colleges

Philipines

S.Y. 2006-2010

Age

Civil Status

:

:

26 years old

Single

Weight

:

55 Kg.

Height

:

5’5’

Date of Birth

:

March 16, 1993

Citizenship

:

Filipino

:

Filipino

SEMINAR AND TRAINING ATTENDED

22-26 April 2013 International Cruise Immersion Program

Incheon and Jeju, South Korea and

Shanghai, China

5 April 2013 Travel Professions in the Cruise Industry

Robert Hall, Manila Philippines

Magsaysay Building, 520 T.M. Kalaw Street, Ermita, Manila

April to May 2012 On the Job Training

Cravings Fraser Place

31st Floor, Fraser Place Serviced Residence Valero Street

Salcedo Village, Makati City

13 October 2012 Hospitality Technology Courseware

using Micros Opera Property Management

Lyceum of the Philippines University Cavite

General Trias, Cavite City Philippines

22 August 2012 Test of English for International Communication

University Auditorium

Lyceum of the Philippines University – Cavite Campus

Governor’s Drive, Brgy. Mangahan, General Trias, Cavite

27 January 2012 Seminar on Guest-Centered Approach

LPU Auditorium

Lyceum of the Philippines University Cavite Campus

General Trias, Cavite

June 3 – 13, 2019 Basic Training

Personal Survival Techniques (Table A-VI/1-1)

Fire Prevention and Fire Fighting (Table A-VI/1-4)

Elementary First Aid (Table A-VI/1-4)

Personal Safety and Social Responsibility (Table A-VI/1-4)

PNTC Colleges Maritime Training Center

Manila, Philippines

April 1 – 4, 2014 Crowd Management, Passenger and Safety and Safety

Training for personnel Providing Direct Services to

Passengers in Passenger Spaces

8 and 3.75Hours (IMO Model Course 1.28)

Regulation V/2 and Regulation of the 1978 STCW Convention

Manila, Philippines

April 4, 2014 ISM Code Familiarization

Chapter IX of the Annex to the 1974 SOLAS Convention, as amended, and The International Safety Management (ISM) CODE, Annex to IMO Assembly Resolution A.741 – 1993

Manila Philippines

April 3, 2014 Crew Familiarization on Chapter X1-2 of the 1974 SOLAS Convention, and International Ship and Port Facility and Security

(ISPS) Code

Manila, Philippines

March 24 – 31, 2014 Basic Training

Personal Survival Techniques (Table A-VI/1-1)

Fire Prevention and Fire Fighting (Table A-VI/1-4)

Elementary First Aid (Table A-VI/1-4)

Personal Safety and Social Responsibility (Table A-VI/1-4)

Magsaysay Training Center

Manila, Philippines

SKILLS

Have ability to learn and accept new ideas and concept

Strong Interpersonal skill and good team player

Can work under pressure

Computer Literate (Word, Excel, Power Point)

Speaks English and Filipino fluently

Good social and communication skills

Opera System, Tas, Respak, Touche

Aunchalee Muangsuk

Restaurant Manager, +971-**-***-****

Habtoor Grand Resort, Autograph Collection

I hereby certify that the above information is true and correct to the extent of my knowledge and belief.

Rachel Ann Soberano

Applicant

WORK EXPERIENCE

Certificate of Completion

CHARACTER REFERENCES

Contact this candidate