Business Analyst / Scrum Master
8+ years of initiating and delivering sustained results across a wide range of domains including Healthcare, Telecom and insurance. Major experience lies in strategizing and leading cross-functional teams to bring about fundamental change and improvement.
Wipro Technologies Ltd Business Analyst / Scrum Master Health Plan Services Healthcare
2016 – Present
Business case Requirement elicitation
Wire framing Process Improvement
Solution Oriented Requirement Documentation
Scrum meeting Conflict resolution
Scrum Ceremonies Servant leadership
Tata Consultancy Services QA Lead
2015 – 2016
Delivery Management Schedule Management
Resource Management Stakeholder Management
Annual appraisal Recruitment and Supervision
Efforts planning Reporting and tracking
Accenture Services Pvt. Ltd. Senior Software Engineer British Telecom Telecom
2011 – 2015
Test strategy Test planning
Review test documents Bug Tracking
Reporting Team coordination
• US Healthcare Domain SME
• Data Analytics & Visualization
• Project Management
• Accurate and Detail-oriented
• Negotiation and Persuasion
• Effective Communication Skills
• Adaptability & Flexibility
• Certified Scrum Master (CSM).
• PMP Trained.
• Six Sigma Green Belt, Qualified
• ASDA Certified Functional tester.
TOOLS & TECH
• Waterfall, Agile
• Microsoft office, Tableau
• Service Now, Jira, HP QC, RTC
• Mainframe, MySQL
• ITX, IIB
• Java, PHP
B.E. Computer Science
Wipro Technologies Ltd.
Client : Healthplan
Domain : Healthcare
Tools : Service Now, RTC, Microsoft Office, Tableau Technology : Mainframe, ITX, IIB, Java, PHP
Year : 2016 – Present
Team Size : 16
Project : This project mainly deals with member management and billing for US healthcare carriers / payers.
Business Analyst :
Hands on experience in requirement gathering and impact analysis activities. Reviewing the Client Requirements and Business Specifications, analyzing the impacts and feasibility.
Design Process Diagram, Activity Diagram, Use Cases, end to end data flow diagram
Preparing the screen mock ups and design the application architecture [Database tables and interface impacts].
Review the application structure and database design with development and testing teams
Preparation of UAT document.
Providing support to testing team, approving the test scenarios and test cases during development and testing phase.
Preparing Requirement scenarios, Implementation flow diagram, process flow diagrams.
Analyzing the Metrics in development and testing phase.
Documented Requirement Traceability Matrix (RTM) for requirement elicitation and linkup to deliverables Scrum Master :
Gathering and updating project materials, forecasting, project documentation, business flows, and lessons learned documents
Coordinate all Scrum Ceremonies including Sprint Planning, Daily Standups, Sprint retrospectives, Sprint Demos, and Release Planning
Assist in defining and deploying new product development processes and in facilitating the continuous improvement of existing processes
Liaising between developers and project stakeholders; fostering quality communication between engineering disciplines
Tata Consultancy Services
Client : CNA
Domain : Insurance
Tools : Jira, Oracle Documaker, Microsoft office
Technology : MySQL, Java, PHP
Year : 2015 – 2016
Team Size : 12
Project : The project was majorly operational at offshore and the team was involved in migration from old insurance form standards to the new standards. Development, testing and retesting of huge volumes of forms day to day basis to accomplish the migration well before the Live implementation.
QA Lead :
As a Team Lead, managing the resources and testing activities to ensure timely deliveries across functions.
Elicited information from customers to create requirements, use cases, application specifications, test plans.
Designed, developed and maintained list of risks, requirements, deliverables, and budgets for projects which were completed an average of 30 days ahead of target dates.
Evaluated, selected and tested software/hardware products crucial to the success of the project.
Involved in Design calls / meeting and prepared wire frames for testers to understand the requirement better.
Bugs Tracking & Prepare Bug Report Document.
Conducting review meetings with the client and getting approvals
Conducting retrospective meeting and preparing lesson learnt document.
Providing quarterly appraisal for the team members.
Constantly motivating team to achieve the consistent result. Accenture Services Pvt. Ltd.
Client : British Telecom
Domain : Telecom
Tools : HP ALM, QTP, MS Office
Technology : Java, VB Script, My SQL
Year : 2011 – 2015
Team Size : 21
Project : The project deals with new product and features developed and maintained for British telecom’s retail line of business. Every release consists of huge volume of data creation through automation and using them for new features and regression testing. Senior Software Engineer :
Writing Test scenarios for test cases against Features, Product backlog Items.
Analyzing the root cause of failure.
Generating bug reports and sharing the findings with development team.
Performed Frontend, Backend Testing.
Verifying the Requirement Traceability Matrix for every release.
Prepared test data for functional & Integration testing.
Interactions with BA & Dev teams to resolve the issues.
Managing the set of junior resources.
Being back up of the lead on their absence.
Providing appraisal inputs to lead on all the team members.