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Customer Service Assistant

February 21, 2020

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Ahmed El-Halwagy

Address ** ******* **. ******* - **********

Phone 010********


Professional Summary

An applicant with a diverse experience in Customer Service, Human Resources and Legal experience improved by Courses.

Soft Skills experience in Systems like HMS, Citrix, Sertica, Crew Inspector, SAP, Siebel, Wincash, C.Cat, Minsat and has a Microsoft Office Specialist Certificate.

Has a good knowledge and practice of local and International laws and conventions.

Master degree in Legal International Commercial Transactions and Logistics. Work Experience

Svitzer 12.2014 - present

Administrative Coordinator / Port Captain Assistant and Local HR Crewing Assistant.

Point of contact for Operations Manager, crew members, HR department.

Perform crew change operations by ensuring that each vessel is manned with qualified crew.

Assist HR Manager in Crew Training Plans and Issuing Offshore Vessel Management and Self-Assessment Certificates.

Manage and Control Company’s offshore HR/Crew Management System and ensure documental compliance and validity with Egyptian Authority for Maritime Safety and STCW Manilla Convention Requirements.

Ensure all crew certification are kept up to date and are uploaded in the system (Crew Inspector).

Liaise with vessel Captains and Crewing Manager on crew change schedules and relief names.

Manage all aspects of seagoing personnel administration.

Prepare Weekly Manpower Plans.

Prepare monthly Time sheets for onshore and off shore.

Manage and Control Entrance and Exit Permits for Crew Members and Materials. Law Firm - Ali Moraly 10.2014 - 12.2014

Governmental Law Suits and Administrative Judiciary Courts. Middle East Survey and Control Office 04.2013 - 09.2014 Lawyer – Legal representative

Legal assistance before all Courts and Arbitrators, represents Foreign P&I Clubs/ Principles in legal cases ; Maritime Cargo Damages, Collisions, Penalties, Damage to Coral, Damage to FFO, Salvage, Cargo Claims, Custom Regulations, Wheat Consignments and Stowaways.

Law Firm - Dr. Salah Elmokaddem 09.2012 - 03.2013


Vodafone 11.2010 - 09.2012

Retail Advisor

Gold's Gym International Inc. 10.2009 - 12.2010

Customer Service Officer and Coordinator

Alexandria Medical Center 08.2009 - 11.2009

Customer Service & Quality assistant - A Polly Clinic and Medical Lab. Education

Cambridge Training College Britain - Egypt Office 01.2020 - present Management Professional Diploma

1- General Management

2- Quality Management

3- Information Management

4- Human resource Management

5- Financial Management

6- Marketing Management

New Horizons 10.2019 - 12.2019

Microsoft Office Specialist Course.

New Horizons 05.2019 - 07.2019

1- LCCI Marketing Fundamentals L3

2- Modern -Marketing Principles L3

3- Sales and Account Management L3

New Horizons 07.2019 - 09.2019

Project Management Professional Certification & PMBOK 6th Edition. New Horizons 03.2019 - 05.2019

Business Skills Course

(Communication, Negotiation, Presentation, and Business Writing & Time Management). Arab Academy for Science and Technology and Maritime Transport 03.2013 - 04.2019 Master Degree - Legal International Commercial Transactions and Logistics. AP Moller Maersk Training Program 01.2015 - 04.2015 Anti-corruption Course -Fraud Basics Course - Fraud Prevention and Detection Course - Fraud Response and Investigation Course - Safety Culture Course. Arab Academy for Science and Technology and Maritime Transport

& American University in Cairo

05.2009 - 03.2012

Professional Certificate - Human Resources Management 1- Employee Training and Development

2- Labor Law

3- Contemporary management

4- Organizational Behavior

5- Recruitment and Selection

6- Human Resources Information System

7- Compensation and Benefits

Faculty of Law English Department - Alexandria University Bachelor of Law

Victory College

"Old Victorian Certificate” Primary, Preparatory and Secondary education Languages

Arabic — Native Speaker

English — Fluent

French — Basic

Key Values

Worked on Systems like HMS - Citrix - Sertica - Crew Inspector - SAP - Siebel - Wincash - C.Cat - Minsat.

Microsoft Office Specialist. Communicative

Good communication - written and oral skills. Punctual

Excellent conceptual and analytical skills. Creative

Effective interpersonal skills. Organized

Openness to Experience

Personal Data

Date of birth: September, 1st, 1984 Marital status: Married Nationality: Egyptian Military status: Exempted


Available upon request.

Contact this candidate