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Sales Customer Service

South Carolina
February 21, 2020

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Katrina Jones

Unit Director - BOJANGLES

Durham, NC


Authorized to work in the US for any employer

Work Experience

Unit Director


July 2010 to Present

Count money and make bank deposits.

Investigate and resolve complaints regarding food quality, service, or accommodations. Schedule and receive food deliveries, checking delivery contents to verify product quality and quantity. Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.

Maintain food and equipment inventories, and keep inventory records. Schedule staff hours and assign duties.

Establish standards for personnel performance and customer service. Order and purchase equipment and supplies.

Review work procedures and operational problems to determine ways to improve service, performance, or safety.

Schedule staff hours and assign duties.

Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest


Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee

performance in dining and lodging facilities.

Field Collector


July 2002 to January 2010

I am responsible for the safeguard of monies from customers until turned over to accounting. I turned in weekly statistics, service agreements, etc, in an accurate and timely manner, I also completed payroll


I met and exceed the minimum standards set fourth by the department heads. Manager


May 2001 to July 2002

Resolve customer complaints regarding sales and service. Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.

Review operational records and reports to project sales and determine profitability. Monitor customer preferences to determine focus of sales efforts. Prepare budgets and approve budget expenditures.

Resolve customer complaints regarding sales and service. Monitor customer preferences to determine focus of sales efforts. Hired and trained new employees, did payroll, made the weekly schedule and bank deposit. Suggested new products that increased the earnings by 10% Increased sales by 25%

Production Supervisor

IBM - Raleigh, NC

March 1999 to May 2001

Review documents, such as production schedules, work orders, or staffing tables, to determine personnel or materials requirements or material priorities. Confer with department supervisors or other personnel to assess progress and discuss needed changes.

Revise production schedules when required due to design changes, labor or material shortages, backlogs, or other

interruptions, collaborating with management, marketing, sales, production, or engineering. Requisition and maintain inventories of materials or supplies necessary to meet production demands. Distribute production schedules or work orders to departments. Compile information, such as production rates and progress, materials inventories, materials used, or customer

information, so that status reports can be completed. Arrange for delivery, assembly, or distribution of supplies or parts to expedite flow of materials and meet production


Contact suppliers to verify shipment details.

Overseeing the work load for the production line

Implemented procedures and guidelines for the contracts that I managed. We built computers according to the customer order. Education

Business Management


September 2009

Additional Information

I have 7 yrs experience in Credit, Finance and Marketing through Outside Sales and Field Collections. I have 12 yrs experience in Food Service Management. 5 yrs experience in Retail Management

2 yrs in Computer Technology

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