ANDRES ARTURO DELGADO-CARRILLO
Miami FL 331**-***-*** 0003 adbwrj@r.postjobfree.com https://www.linkedin.com/in/andres-delgado-carrillo-69912649/
INFORMATION TECHNOLOGY SYSTEMS MANAGER SYSTEMS DIRECTOR
Strategist, goal-oriented, and achiever professional with experience across a broad range of IT functions and diverse domains. With ability to combine vision, experience, and knowledge with well-development project management and leadership qualities to provide technology and support business requirements with high quality deliverables. Skills Include
• Project Management
• Business Analysis
• Application Development
• Application Production Support
• Applications Maintenance
• Team Leader
• Team Management
• SDLC (Software Development Life Cycle)
• SCRUM Certified
• Implementation Coordinator
• Quality Assurance
EXPERIENCE
Assurant, Miami, FL March 2016 – February 2020
Systems Manager
Manage team of 17 individuals, including Business Analysts and Developers. Coordinate resolution of defects from code perspective with developers located in India and on-site. Provides Governance overview for the ITS Production Support BA discipline across all International regions. Report monthly dashboard of Production defects for all countries. Handle RCA (Root Cause Resolution) for critical defects.
• Ensure high availability of the application used all around the world by keeping 27 environments working properly 99% of the time.
• Ability to track and keep backlog of Production issues updated.
• Successfully achievement implementations of defects during 208 weeks in a row (4 years) with quality on deliverables.
• Participates in Major Releases (.Net and oracle packages) supporting resolution of issues coming from the countries Sanity Testing event.
• Monitoring and reviewing processes that can be potentially automated.
• Making emphasis on root cause resolution of defects to avoid recurrence.
• Managing tasks for team resources, maximize team productivity by reinforcing their strengths/improving their weakness. Follow up on team member needs.
• Implementing dashboards to monitor the health of the application across all regions (Dynatrace).
BBVA Compass, Birmingham, AL June 2013 – February 2016
Application Team Lead
Oversaw a team in Debit Card application, reviewing the activities directly related to production defect issues and new requirements of Debit Card product. Managed deliverables in order to keep up to date applications documented. Analysis and design of integrated applications under SOA, Cloud, mobile, and backend systems through ESB (Enterprise Service Bus). Register issues in Jira tracking issues, new requirements in PPM (Project & Portfolio Management), and Sharepoint. Knowledge of PCI DSS. Used waterfall as methodology of Software and Development Life Cycle. Serve as liaison with different IT areas (SPOC and CCR). Worked with Agile methodology and Kanban.
• Kept backlog of incidences and new requirements at a very low level.
• Coordinated monthly deployments of Birmingham and Spain team successfully.
• Work with team in application enhancements and their implementation.
• Work remotely with Accenture Team in Spain (Webinar/Bridgeline).
• Implementation of Tokenization and ApplePay project.
• Participate in the implementation of BBVA Wallet electronic Debit/Credit Card solution.
Banco de Venezuela October 2008 – June 2011
Application Development Manager
Managed a team of 15 people using CMM (Capability Maturity Model) level V. Analyzed feasibility of client requirements. Planned and followed up technical development and documentation of the applications assigned according to norms of SDLC. Delivered timely quality solutions according to client expectations. Work closely with software developers to guide them in their needs.
• Manager of Middle Platform: Interim Middle Platform Manager, in charge of 48 systems in different technological platform.
• Managed backlog of incidences and customer requirements with a team of 15 people successfully keeping at very low level.
• Identified, analyzed, and developed strategic roadmaps and methodologies to deal with most important issues, new requirements, and projects.
• Implemented SDLC under CMM level 5 and ITSM (ITIL) approach at IT Department,
Additional Experience
Sislog Solutions, C.A.: assigned to work at Banco de Venezuela as
Project Team Leader
Software BSV, C.A.:assigned to work at CANTV (Venezuelan Telecommunication Company) as
Project Team Leader
Redtics,C.A.: assigned to work at BBVA Banco Provincial as
Project Management Leader
Software BSV, C.A.:assigned to work at CANTV (Venezuelan Telecommunication Company) as
Leader of Itil Approach
INTesa
Quality Assurance of Projects And Processes
Project Manager
Lagoven S.A.
Project Team Leader
EDUCATION
Bachelor of Science in Applied Mathematics
Concordia University. Montreal. Canada.
Skills
• Knowledge of integration of an Information Technology department.
• Self-motivated. Motivate teams to achieve goals established. Team player. Coaching Technical Team.
• Capable of learning new skills and tools, and detail oriented.
• Capable of seeing the big picture no matter the unknown functional area.
• Domain experience covers : Technology, Telecommunications, Banking, Oil and Energy,
University and Education, Payroll, HR, Automobile parts, Insurance Renters.
• Excellent organization & multi-tasking skills.
• Expertise working with cross-functional team.
• Analysis and implementation of medium and large projects following SDLC methodology.
• Working with Agile methodology.
• Effectively communicate with users and technical team.
• Coordinates operational activities in different technological platforms with continuous change requirements.
• Coordinates implementation activities and meetings with different IT units for the deployment of the software into production environment successfully.
• Ability to work independently with little or no supervision.
• Maximize team productivity:
By reinforcing their strengths/improving their weaknesses.
• Managing multiples tasks and projects.
• Experience working in large, medium, and small Corporations.
• Experience working with remote teams: ALTEC of Chile, Accenture Spain, Assurant: Argentina, Mexico, Puerto Rico, Brazil, Spain, France, Italy, United Kingdom, Australia, China, and Japan.
• Participation in Visa Certifications (Banking Area)
• Recruiting process to find candidates to cover a position.
• Managing different tools to carry out managing activities (PPM-Project & Portfolio Management, ATM (Assurant Talent Manager), Kronos (Time Tracking), ServiceNow, TFS-Team Foundation Server, Jira tracking tool, Sharepoint.
• Generation of monthly Dashboard to keep tracking issues.
• Speak Spanish.
Technical Skills
• OPERATING SYSTEMS: MVS, OS390, Client/Server, Windows, Windows/NT, Windows 7 &10, Z-196, Ubuntus
• TOOLS FOR VERSIONING APPLICATIONS: Endeavor, Changeman, PVCS, GIT
• SCHEDULING TOOLS: CA7, CTRL-M, Cron schedule, Octopus, UC-4
• EDITORS: Roscoe, TSO
• LANGUAGES: Natural, COBOL, COBOL/DB2, COBOL/CICS, PL/I, SQL*PLUS, VRU, JCL and Utilities, Altamira/Altair Platforms, FOCUS. PL/SQL Developer, SOAPUI, Framework 4.6.1, .Net
• DATA BASES: IDMS, VSAM, DB2, ADABAS, IMS, ORACLE, SQL.
• DEVELOPMENT TECHNIQUES AND QUALITY METHODOLOGIES: RAD, CMM, Data Base Design, Analysis and Structure Design System, Joint Sessions Technique-JST, ITIL, SDLC, Process Improvement, Application Lifecycle Management (ALM), SDLC, Certified in Scrum, Kanban, Waterfall.
• OTHER SOFTWARE: Microsoft Project, Excel, Word, PowerPoint, Outlook, PC Computer Maintenance, Internet, Mobile Apps, ESB, SharePoint, PPM-Project & Portfolio Management, Jira tracking tool, Remedy, ATM (Assurant Talent Manager), Kronos (Time Tracking), HPQC (HP Quality Center), TFS (Team Foundation Server), TFS ADO, Azure DevOps, Workday.