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Customer Service Sales

Location:
Omaha, NE
Salary:
16.00
Posted:
February 21, 2020

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Resume:

ANTHONY L. CHARITY

***** ******** ******

Omaha, NE 68138

Mobile Phone: 402-***-****

*****.*******@*****.***

Summary

Over 20 years of customer service and sales experience in home electronics, including leading and supervising staff, as well as directing and assisting commercial and residential builders and clients on design of electronic systems.

Strong communication and customer service skills. Great with associated with phone support, such as empathy, the ability to read a customer’s emotional state, a listener, clear communicator, and friendliness. Ability to adapt, and can multi task for daily process. Follow procedures, Good with working with others, strive for excellence.

Employment History

Field Tech

Echo Systems Midwest

5/20/2018-1/24/2020

Installing Home Automation in high-in homes and business. From Home Theater systems, to whole house control, lights, shades, to outdoor view & audio systems. We connect data, create control for IP systems, assist customer on building custom automation control for electronic equipment.

Solution Specialist

Cox Communications, Omaha NE

3/2016- 5/2018

High energy customer service selling communication products including cable, data, phone and home security bundles for new and existing residential customers. In-person and remote troubleshooting and identifying service issues for clients. Creating solutions such as upgrading bundle, exchanging equipment or scheduling technician visits based on customer needs.

Support Manager

Walmart, Gretna, NE

11/2016-3/2017

Management of daily processes including inventory count for electronics, toys, automotive, hardware, furniture, home goods and stationery sections of store. Supervised employees to ensure show room floor is stocked with products on shelves in correct locations and all are in view for customers. Directed courtesy clerks on assignments for the shift. Customer service as needed, including guiding customers to product location and assisting with checkout.

Service Coordinator

Nebraska Furniture Mart, Inc., Omaha, NE

2/1997-10/2016

Directed and assisted commercial and residential building contractors and their clients on design of electronics and automation systems. Management of the installation personal including scheduling installations, rerouting the fleet of truck to maintain client satisfaction, oversight of work order and products list, ensuring all necessary components purchased. Follow-up with clients about sales, installation, and product satisfaction. Sales and customer service for in-store and at home clients including purchases of electronic equipment and troubleshooting product issues.

Sears

Sales Assistant, Omaha, NE and Bremerton, WA

11/1996-2/1997 (NE)

4/1994-10/1996 (WA)

Retail sales and customer service in electronics and shoe departments. Supervision of other sales staff. Transferred from Washington State to Nebraska due to relocation.

Education and Training

1990-2002

Seattle-Pacific University, Seattle, WA

Culinary School Certificate

1987-1989

Olympic College, Bremerton, WA

General Studies



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