CLAUDETTE A. ARSANIQUE

Institutions : Laguna State

Polytechnic University

Los Baños Campus

Address : **-* *.* *** Pilar St.

S.F.D.M Quezon City

Mobile Number : 096********

Email Address:

adbwoe@r.postjobfree.com

OBJECTIVE

To succeed in stimulating and challenging environment, building the success of the company while experiencing advancement opportunities.

EDUCATION

Tertiary:

Bachelor of Science in Tourism

Laguna State Polytechnic University Los Baños Campus

Barangay Mayondon, Los Baños, Laguna

Class of 2019

Secondary:

Quezon City Academy Foundation Inc.

1010 Epifanio de los Santos Ave, BagoBantay, Quezon City,

Class of 2012

Primary:

San Antonio Elementary School

Barangay Manggahan, Muñoz, Quezon City

Class of 2008

WORK EXPERIENCE

Vivere Hotel and Resorts (5102 Bridgeway Avenue, Filinvest City, Alabang, Muntinlupa City)

February 21, 2019- May 4, 2019

Department Assign: Banquet Service Department/ Concierge Department Position: On the Job Trainee (OJT)

Greets and welcomes guests when entering hotel premises, making them feel comfortable and at home

Ensure that guests are escorted to their room in a responsible, prompt and efficient manner

Performs other tasks that may be assigned by the management from time to time

Deliver superior service and maximize customer satisfaction

Prepare the tables with special attention to sanitation and order

Set tables according to type of event and service standards

Serves food and beverage with enthusiasm

Willing to listen and act with a smile and positive attitude at all times with the customers

Effectively carry out all tasks given by Superiors

Accommodates inquiries, guest requests and other concerns in a professional and courteous manner

Maintains good staff relations

Answers phone calls professionally

Seda Vertis North (Vertis North, Astra cor. Lux Drives, Diliman, Quezon City, 1105 Metro Manila)

July 23, 2019-January 29,2020

Department assigned: Food and Beverage (Pin Wei Chinese Dining)

Position: Receptionist

Serves visitors by greeting, welcoming, and directing them appropriately

Answers phone calls professionally

Keeps a safe and clean and organized reception area

Informs visitors by answering or referring inquiries

Provides the basic and accurate information in-person or via phone/email

Organize the documents needed by the team

Performs other tasks that may be given by superior

Ensures that tasks are done on time.

Handles guest reservations

Willing to listen and act with a smile and positive attitude at all times with the customers

Helps prepare table set-up

Sometimes helps inside the restaurant

SKILLS

· Excellent written and verbal communication.

· Highly organized and efficient.

· Ability to work independently or as a part of a team.

· Proven leadership skills and ability to motivate.

· Determined to get things done.

· Dedicated and Hardworking Individual

· Microsoft Office (MS Word, MS Excel, MS PowerPoint)

Typing and Encoding

TRAININGS AND SEMINARS ATTENDED

3 Day Japanese Language Literacy Immersion Program

February 15, 2017

Laguna State Polytechnic University-Los Baños Campus

Quezon’s Concept of Social Justice and His Patriotic Code of Conduct for the

Filipinos”

August 17, 2018

Laguna State Polytechnic University, Los Baños- Campus

Sommelier Selection’s Wine Appreciation

August 29, 2019

Seda Hotel, Vertis North, Quezon City

PERSONAL INFORMATION

Age: 23 y/o

Sex: Female

Weight: 58 kg

Height: 5’9

Birthdate: March 11,1996

Birthplace: Quezon City

Civil Status: Single

Nationality: Filipino

Religion: Roman Catholic

Mother’s Name: Lorena A. Cariaga

Occupation: Housewife

Father’s Name: Jethro S. Cariaga

Occupation: Area Manager

Language/Dialect

can speak and write: English & Tagalog

CHARACTER REFERENCES:

Ms. JOANNA MARIE D. PAGNE

Associate Dean, CHMT

LSPU-LBC/090********

Ms. PATRICIA SAKAY

Senior Officer-in-Charge, Pin Wei Chinese Dining

Seda Vertis North/097********

I hereby certify that the above information is true and correct to the best of my knowledge and skills.

CLAUDETTE A. ARSANIQUE Applicant Signature

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