Mina Mouries Zarief
Email Address: firstname.lastname@example.org
Mobile No.: +965-********
To be a part of your company where I could strengthen and improve my skills and abilities, work proficiently and diligently with enthusiasm while growing professionally as a part of your workforce that would comprise and contribute to the best interest of your company today and in the future.
Highly dedicated, compassionate and patient towards work.
Self-motivated, hardworking, creative, efficient and dependable.
Manages and promotes self-direction and coordination in performing a task.
Physically fit and with pleasing personality.
Able to understand and speak English.
Flexible and a good personable communicator.
Able to learn new tasks quickly.
Birthday: April 23, 1988
Visa type : 18 transferable
Marital Status: Single
Driving license: Available
Bachelor degree – Faculty of commerce – Accounting– Souhage university June 2010.
2010 till 2011 Sales man in a pharmacy in Hurghada.
2011 till 2012 Accountant in Alahmadia for trading and contracting company in Kuwait.
2013 up to date Customer service agent and Supervisor Assistant and Website order taker" Talabat" and" Carriage" in Americana Kuwait food company call center, Kuwait.
Call Center manager.
Train the trainer.
How we work together.
Get ready to lead.
High Impact Coaching.
Achieve break through result.
How to handle customer complaints.
Home Delivery operation toolkit in Americana company.
Guest Expert in Americana company.
Training the new supervisors.
Increase the agent performance
Handling the customer complains
Answering the customer inquiring
Preparation Operation plan
Assuring the call center quality of calls
Daily life observation
Interring the daily Q.A data
Good command of written and spoken English language.
Arabic language is the native language.
Proficient in use of Ms-Windows (98 / 2000 / XP & all windows system)
Proficient in use of Microsoft Office (Word/Excel/ PowerPoint)