Mina Mouries Zarief

Email Address: adbwku@r.postjobfree.com

Mobile No.: +965-********

OBJECTIVE:

To be a part of your company where I could strengthen and improve my skills and abilities, work proficiently and diligently with enthusiasm while growing professionally as a part of your workforce that would comprise and contribute to the best interest of your company today and in the future.

PERSONAL QUALIFICATION:

Highly dedicated, compassionate and patient towards work.

Self-motivated, hardworking, creative, efficient and dependable.

Manages and promotes self-direction and coordination in performing a task.

Physically fit and with pleasing personality.

Able to understand and speak English.

Flexible and a good personable communicator.

Able to learn new tasks quickly.

PERSONAL DATA:

Birthday: April 23, 1988

Visa type : 18 transferable

Marital Status: Single

Nationality: Egyptian

Driving license: Available

EDUCATION:

Bachelor degree – Faculty of commerce – Accounting– Souhage university June 2010.

EXPERIENCE:

2010 till 2011 Sales man in a pharmacy in Hurghada.

2011 till 2012 Accountant in Alahmadia for trading and contracting company in Kuwait.

2013 up to date Customer service agent and Supervisor Assistant and Website order taker" Talabat" and" Carriage" in Americana Kuwait food company call center, Kuwait.

COURSES:

Call Center manager.

Train the trainer.

How we work together.

Get ready to lead.

High Impact Coaching.

Presentation skills.

Leader ship.

Achieve break through result.

How to handle customer complaints.

Home Delivery operation toolkit in Americana company.

Guest Expert in Americana company.

Duties included:

Training the new supervisors.

Increase the agent performance

Handling the customer complains

Answering the customer inquiring

Telemarketing supervisor

Preparation Operation plan

Assuring the call center quality of calls

Coaching

Daily life observation

Interring the daily Q.A data

Preparing reports

LANGUAGE SKILLS:

Good command of written and spoken English language.

Arabic language is the native language.

COMPUTER SKILLS:

Proficient in use of Ms-Windows (98 / 2000 / XP & all windows system)

Proficient in use of Microsoft Office (Word/Excel/ PowerPoint)

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