TINTU A RAJ
Flat No *, Bhagwati Niwas
TH Kataria Marg,
Matunga West, Mumbai, India. Pin – 400016
Phone No: +919*********
To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self-development and help me achieve personal as well as organizational goals.
July 2017 – At Present
K. M. Dastur Reinsurance Brokers Private Limited, Mumbai, India. Deputy Chief Manager – Sr. Aviation Claims Handler
Accurately record claim notifications, request relevant supporting documentation and when required appoint Loss Adjusters in a timely manner.
Analysing of the technical and legal aspects of loss, appointing experts/ lawyers, analysing of the survey report and complementary surveys to lead. Negotiation of compensation amounts, deal.
Provide effective and accurate advice to claimants based on a strong working knowledge of policy terms and conditions.
Review allocated cases and achieve settlement, within designated personal authority level, in line with established standards, procedures and guidance provided.
Manage customer interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction.
Interact with customers directly and liaise with Insurer representatives to ensure the highest level of service and continuous operational efficiency
Verification of contractual guarantees implementation, appreciation of responsibilities, identification of potential lawsuits, developing strategies, assessments of reserves.
Undertaking legal research, writing internal memos, addressing queries relative to contract law, assisting with confidentiality agreements, contracts of carriage and queries regarding termination of business relationships.
May 2016 – June 2017
ICICI Lombard General Insurance Corporation Limited, Mumbai, India. Product Manager – Aviation Claims Handler
Lead cross-functional teams in executing tactical and strategic objectives as part of the aviation strategy.
Perform market research and competitive analysis, including positioning, pricing/rate plans, sales strategy and market share forecast to assist in defining the strategy for the aviation product and service portfolio.
Develop marketing requirements and product specifications for the product development, network and systems operations teams to design and develop products and solutions.
Develop detailed business cases, market demand description, product definition, features and functionality for executive presentations and roadmap decision making. June 2014 – April 2016
BPCL (Bharat Petroleum Corporation Limited) contracted by BNS Limited, India.
Quality Control Inspector and Test Engineer
Oversee the incoming freight to verify proper specifications, including measurement and unit count, and promptly reject sub-par materials.
Verify the efficiency and safety of in-process production by completing a series of visual and specialized tests.
Monitor the overall quality and function of each product to confirm accuracy, and report discrepancies to the production supervisor.
Maintain an accurate and detailed log of inspections, including re-work, waste output, equipment repair, worker productivity, and facility adherence to required codes.
Testing, installation, repairing, calibration and maintenance of equipment.
Works involved using hand tools and delicate testing and measuring equipments.
Fault finding and corrective maintenance to ensure the safe operation and minimum downtime.
Ensure that test procedures fully and efficiently validate contractual requirements and devices under test meet quality and workmanship standards.
Define, implement, and maintain test plans, test specifications and isolate issues. PROFESSIONAL SUMMARY
Completed Aviation Insurance course by Insurance Institute of India.
Completed In-plant training in the Travancore Cements Limited (TCL), Nattakom, Kerala, India.
Presented a paper on “Study of flow behaviour over bodies under varied altitude conditions” at NCMAAM, Chennai, India.
Attended workshop on RC Aircraft designing and fabrication at NIT, Trichy, India.
Attended one day workshops on Metallographic Practices and Intellectual Property Rights at Karunya University, Coimbatore, India.
Attended a seminar on Air worthiness and Flight safety at Hindustan University, Chennai.
Attended Industrial visit to Pricol, Coimbatore, India. SPECIAL SKILLS
Extremely detailed oriented and organized.
Good problem solving skills.
Excellent communication and interpersonal skills.
Leadership qualities and a good team player.
Proficient in : GAMBIT, FLUENT, ANSYS, MS Office
Knowledge in : AUTOCAD, PRO-E Wildfire 4, CATIA V5 PROJECTS
Study of flow behaviour over bodies under varied altitude conditions.
Design and Fabrication of High Altitude Test Facility.
Evaluation of Vapour compression Refrigeration systems. HONORS AND ACTIVITIES
Certificate course in Business Skills, IGNOU.
Planned and organized events for NSS club, Youth Red Cross and class activities.
Participated in Julius Caesar, Shakespeare drama at Karunya University.
Participated in Sanrachna at NIT, Trichy.
Conducted various seminars and events in college level.
Participated in various blood donation campaigns and humanitarian works. EDUCATIONAL QUALIFICATIONS
M.Tech in Aeronautical Engineering with 73.5% marks from Hindustan University, India
B.Tech in Mechanical Engineering with 74% marks from Karunya University, Coimbatore, India (2008-2012).
Higher Secondary (12th) with 68.6% marks in CBSE from Lourdes Public School, Kerala, India (2008).
High School (10th) with 77.2% marks in CBSE from Girideepam Bethany Central School, Kerala, India (2006).
I hereby declare that all the details furnished above are true to the best of my knowledge and belief.
TINTU A RAJ