KDA Scheme-1 Karachi.
Dedicated, committed and focused; able to prioritize and complete multiple tasks and follow through to achieve project goals
Possess solid computer skills
Ability to train, motivate and supervise customer service employees An independent and self-motivated professional with excellent research and writing skills; able to grow positive relationships with clients and colleagues at all organizational levels
A team player
Able to deliver solid performances under the most challenging and daunting circumstances
Objective To be part of a professional and dynamic corporate culture. Underscore my overall performance with sincerity, dedication and competence.
Apply all my experience, exposure and knowledge toward the growth of my employer and setting benchmarks of excellence
Lucky Cement Ltd. Karachi
Senior Manager Coordination, CEO Secretariat
Performing duties as Chief of Staff to the Chief Executive Officer of the Company
Helping the CEO prioritize his time and appointment Writing first drafts of proposals, emails, letters etc. Taking notes during the meetings that the CEO attends and making sure that the action items from the meeting are executed
Acting as the communication arm and point of contact for the CEO
Act as the facilitator for CEO's colleagues or employees
(department heads or other GMs that report to the
CEO). Communicate wants, needs, concerns, ideas
from employee to boss in an effective and efficient way Identifying Corporate Social Responsibility initiatives and guiding the philanthropic activities of the company 2014-2019
Planning, executing and overseeing all travel related exercises of the CEO and family members and ensuring that all preferences and needs are met
Scheduling high priority meetings
Coordinating executive calendars
Taking meeting notes
Tracking meeting follow-ups
Maintaining a Rolodex of important contact information Designing and executing a corporate communication
Drafting speeches and presentations
Vetting speaking opportunities and interview requests Assessing all inquiries directed to the executive and determining the proper course of action
Determining which meetings take priority
Vetting requests for time and routing requests to other departments as appropriate
Also look after certain personal financial aspects TPL Trakker Ltd.,Karachi
Manager Executive Secretariat
Supervise administrative support workers, such as office clerks and secretaries and coordinate administrative support activities including transcribing and proofreading confidential correspondence, preparing reports and minutes of meetings, scheduling appointments and maintaining confidential files and other material essential for use by the CEO and Chairman
Planning & Developing work schedules.
Coordinated preparation and timely dissemination of company reports and slide presentations for board meetings Coordinates all travel arrangements for the CEO
Co-ordination/liaison between CEO and staff and the various offices company maintains, within Pakistan and abroad.
Opens and screens mail addressed to the President/CEO, answers routine mail independently and routes other mail with background material as necessary
Acted as liaison and maintained open lines of
communication among senior executives, board members, shareholders, middle management and administrative staff The Resource Group (TRG),Karachi 2005-2007
Client Support – Operations Supervisor
Conduct all trainings as assigned by the company and on-shore client.
Train concern staff in linguistic / information provision skills in English language.
Work closely with call center management and support departments as well as with internal consumers.
To communicate the company’s vision, purpose, core values to the grass root level employees.
To motivate people to excel in their performance through recognition, guidance and incentive program.
To deal with a diverse range of hard-to- handle consumers including irate, inquisitive and other challenging callers as and when required.
St. George Hotel, Dubai – UAE 2003-2005
Assistant Front Office Manager
Directing, coordinating, supervising and controlling operations of the front office. Interact with guests in order to attain optimum occupancy percentage with a venerable average room rate. To ensure that revenue commensurate with the provision of highest level of services to achieve maximum guest satisfaction.
Nurture harmonious Interdepartmental coordination
between different departments, divisions and sections. With the HOUSEKEEPING DEPARTMENT, ensure consistent
quality standard of cleanliness of the entire hotel. Minimize discrepant rooms and expedite resolution process for discrepant rooms. Liaise with the FINANCE DIVISION for timely payment of bills. Coordinate with the
ENGINEERING DIVISION to ensure regular
maintenance and prompt repairs.
Provide guests with efficient and personalized service according to their choice, right form the stage of reservation, reception, check-in, occupancy, check-out and farewell. Responsible for creating front office agents schedules Carry out orientation of new associates in unison with HUMAN RESOURCES DEVELOPMENT MANAGER
and training and development of all associates so that they can perform their functions more effectively
Karachi Marriott Hotel, Karachi 2001-2003
Guest Services Manager
Assist the Front office Manager in smooth operations of the front office, rooms division and any other operational aspect associated with guest services.
While performing the duties of Night Manager and in the absence of senior Management, assumed responsibility for controlling operations of the hotel in its entirety. Inspect rooms prior to the arrival of the guests whenever possible; otherwise delegated these responsibilities to the Guest Relations Manager.
Maintained strict supervision over the functioning and documentation by the front desk, such as arrivals and departure books, guest folios, registration cards, notice of change and accurate billings etc.
Ensured implementation of Marriott rewards and Club Marquis customer loyalty programs. Additionally paid special attention to VIP / long staying / Repeat / Elderly / Disabled / Visitors from different cultural backgrounds in accordance with the Marriott International Standard Operating Procedures.
Assisted in coaching, training, counseling and directing front desk staff.
Responsible for creating front office agents schedules Education University of Karachi
Bachelors in Arts
References Furnished Upon Request