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Customer Service Executive

Location:
Collinsville, IL, 62234
Salary:
$55, 000-$65, 000
Posted:
February 20, 2020

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Resume:

Melissa Anderson

Accomplished Payroll Professional

Leader / Specialist / Policy driven

618-***-****

adbwav@r.postjobfree.com

Confident and accomplished Senior Payroll Professional with leadership skills

Over 17 years of professional Payroll experience including Leadership and Management responsibilities

Excellent knowledge with Union and Non-Union Payroll, Accounting, and Human Resources

Excellent verbal and written communications skills

Outstanding analytical and reporting abilities

Knowledge of Federal and State laws

Maintain Employee compliance with company policies

Evaluate, redesign, and/or implement new systems, audits, and/or policies

Process and maintain Canadian/Puerto Rico (international) Payrolls

Professional Experience

Tech Electronics 11/5/2018 – 10/22/2019

Process payroll for approximately 380 union and non-union employees weekly and bi-weekly

Enter, verify, and reconcile employee information from Human Resources into the payroll system

Verify the accuracy of payroll batches from time entry

Set up new employees in the payroll system

Set up Direct deposit and (W4) federal and state tax changes and maintenance

Set up state and local tax deductions upon new job assignments

Process and/or distribute Accounts Payable, Accounts Receivable, Journal entries, and cash deposits

Submit employee payroll State taxes weekly to applicable multiple states

Submit accurate dues/benefits to multiple Union locals every month

Process Accounts payables checks and create vendors as needed

Multi-State payroll processing

Process W2’s and W2c’s for the entire company

MRI Contracting 2/2018 - 11/2018

BeverlyFarm Financial Coordinator 7/2018

Heilitech Payroll Processor 2/2018

Maintains, oversees, reconciles, and correct errors in general ledger accounts

Effectively managing accounts receivable activity and contribute to the success of our clients by driving and maintaining cash flow

Identify, analyze, and solve customer concerns in a timely and effective manner

Ensure accurate customer information at all times; (i.e. hierarchy, store #, vendor #, statement, etc.)

Initiate communication with internal teams to achieve timely issue resolution, outline customer accounting processes, and maintain reliable customer service

Serve as a primary account administrator in a highly customer service and team-oriented environment

Work with faculty, residents, and staff in the process of including purchasing, internal requisitioning, and reimbursements

Prepares projections and monthly reports, such as financial statements and custom reporting

Allocates, authorizes, monitors, and controls expenses; works within the Financial Accounting System

Collaborates with financial administration team on non-for-profit sponsored projects

Busey Bank Lead Senior Payroll Specialist / Project Lead 07/2015 –12/2017

Processed payroll for approximately 2,000 employees Bi-Weekly

Processed stock option payments for executive staff members

Worked directly with newly hired employees with orientation paperwork

Created and processed payroll checks and distribution – Maintained cost center and departments

Reconciled garnishments and obtained accurate information

Processed department and state-to-state transfers

Maintained all payroll changes, including occupation codes, tax filings, and deductions

Processed deferred compensation for executive employees and payroll taxes

Prepared monthly, quarterly and annual reports

Processed W2’s and W2c’s statements

Processed Canadian (international) payroll

Monitored the payroll integrated finance system module for system upgrades

Multi-State payroll processing

Project Leader with the ADP implementation of all payroll related processes

J.F. Electric, Inc. Payroll Specialist 11/2013 – 07/2015

Process payroll for approximately 500 Union employees weekly

Enter, verify, and reconcile employee information from Human Resources into the payroll system

Verify the accuracy of payroll batches from time card entry

Set up new employees in the payroll system

Set up Direct deposit and (W4) federal and state tax changes and maintenance

Set up state and local tax deductions upon new job assignments

Process and/or distribute Accounts Payable, Accounts Receivable, Journal entries, and cash deposits

Submit employee payroll State taxes weekly to applicable multiple states

Process Lien waivers for Accounts Payable

Submit accurate dues/benefits to multiple Union locals every month

Process Accounts payables checks and create vendors as needed

Multi-State payroll processing

Union Timesheets for accuracy

Filed, maintained, and processed the W2’s and W2c’s with the state and the employee

RehabCare Group Lead Senior Payroll Specialist 07/2008 - 06/2012

Processed 10K employees weekly, semi-weekly, bi-weekly, and monthly

Lead a tremendous team through multiple computer conversions within the payroll department

Processed year-end and Quarter-end reconciliations

Worked directly with accounting to reconcile accounts and journal entries

Worked with the CEO and CFO on projects providing data for audits and business decisions

Implemented new audit procedures

Implemented a call center for a large payroll department

Processed stock option payments for executive staff members

Worked directly with newly hired employees with orientation paperwork

Created and processed payroll checks and distribution

Reconciled garnishments and actively maintained vendors and state laws

Processed department and state-to-state transfers

Maintained all payroll changes, including occupation codes, tax filings, and deductions

Processed deferred compensation for executive employees and payroll taxes

Prepared monthly, quarterly and annual reports

Processed W2’s and W2c’s statements

Processed Canadian (international) payroll

Monitored the payroll integrated finance system module for system upgrades

Swank Audio Visuals, LLC Payroll Associate 12/2006 - 07/2008

1500 Union Employees

500 Non-Union employees

Canadian Payroll

Multi-State payroll processing

Union Timesheets

Maintenance processes i.e. New hires, Terminations, Direct Deposit (ACH) W-4, Bonus payments

Validated W2’s and year-end processing

Verification of employee’s

Union benefits-Dues/Health and Welfare/annuity/pension

Processed promotions, salary reviews, retro pay adjustments, vacation and personal time payouts

Processed all severance payments

Alberici Constructors Payroll Processor 03/2006 - 12/2006

10K Union/Non Union employees

Time and attendance validation

New hire orientation weekly

Time and labor allocation-Cost Center and Department maintenance

Retro pay adjustments

Manually collected all timesheets and entered the timesheets into the data base

Union dues and processing through online systems

Processed accounting duties such as accounts payable, invoice processing, and billing

Submitted Local Union Dues

Balance/Reconciled monthly/yearly dues and vacation pay stamps and payouts

Maintained Collective bargaining agreements and retirement programs

Acknowledged strengths include:

All Microsoft Windows products: Office, Outlook, Excel, Word, PowerPoint

ADP Work Force Now

Custom Reports

IReports / IPaystatements

ADP-Enterprise Payroll System

HRIS

Lawson Payroll system

Kronos Time keeping system

LMS (Labor Management System)

ADP-internet time keeping system

E-Time Time keeping System

Vista View Point Payroll and HR system

EZLabor Time keeping System

SAP System

Quickbooks



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