PANKAJ VISHNOI

Mobile: +1-424-***-****

Email: adbwah@r.postjobfree.com

linkedin.com/in/pankajvishnoi

PROFESSIONAL SUMMARY

MBA with 19 years global program/engagement management and strategy formulation experience with C level executives

Ability to harness technology to deliver competitive business advantage

Sound knowledge of business process reengineering and change management

Proficient in documenting business cases and securing endorsement

Strong Procurement and Vendor management skills

Understands the value proposition of cloud solution - IaaS, PaaS and SaaS

Expertise in project management standards - Project Management Body of Knowledge (PMBOK), Project Management Institute (PMI) and Scaled Agile Framework (SAFe®)

Experience with program/project management toolsets (JIRA/MSProject/Confluence/Daptiv)

Collaborative delivery approach

EXPERIENCE

NORTH EASTERN MANAGEMENT GLOBAL CONSULTING, Philadelphia, PA Jan 2020 - Present

Technology and Business Program Manager

Business Outcomes - Leading an effort for client to identify and prioritize opportunities for IT cost reduction for HRIS applications development, maintenance and support. Key activities include establishing a cost baseline and application inventory, identifying candidates for obsolescence, focusing on operational efficiency to streamline support structure and costs and developing an incentive mechanism to facilitate rapid adoption of the program by business units.

AGILITY CONSULTING, Australia

Director

Agility Consulting was set up with the objective of providing companies in Australia a pool of talented resources who were able to provide the depth and breadth of experience across ERP, CRM, HXM, Digital agile implementations and establish an operating model for businesses to leverage in their day to day operations. I was the founder of this company. Below are the clients we served, along with my specific role:

SOUTH EAST WATER, Australia Oct 2018 – Jan 2020

HRIS/HCM Program Manager

Business Outcomes - $5 million productivity improvement, decommissioning legacy applications and disentangle business processes

Responsible for transforming the organizations Human Capital function leveraging the technology of SAP SuccessFactors

Provided thought leadership using deep domain and supported the definition of the ‘to be’ business processes

Scoped modules for implementation – Employee Central, Performance & Goals, Learning, Recruitment and Onboarding, Succession, Workforce Planning & Analytics

Contract negotiations with System integrator and SAP

Leading a team of Subject Matter Experts, Business Analysts, Architects, Functional and Technical consultants, Test Manager, Release Manager, Change Manger and Instructional designers

Adherence to Program Management Office framework by managing:

Risks, Issues, Interdependencies, Finance, Scope, Quality, Reporting and project’s “critical implementation path”

Successful go live of various modules

Documented “lessons learnt” and Project closure report

ENERGY AUSTRALIA, Australia Mar 2018 – Oct 2018

Agile Delivery Lead

Business Outcomes – implementing a credit management solution to reduce bad debts and at the same time proactively assisting hardship customers

Led, coordinated, motivated and trained the team to implement project goals and objectives that reduced bad debts while increasing customer retention

Developed the Business case by collating costs, benefits and establishing implementation timelines

Finalisation of Statement of Works with Experian for implementing a greenfield Credit Management Solution

Team mobilization, setup and implementation based on onsite/offshore model

Set up non production environments in AWS cloud

LUMO ENERGY, Australia Oct 2014 – Mar 2018

Agile Program Manager

Business Outcomes – accomplish one view of customer, implement a scalable payroll solution, achieve cost savings by integrating contact centers across geographies on one platform and reduce customer churn

Delivered Salesforce CRM solution and integration to Billing application using Mulesoft middleware

Implemented a new Payroll system – ADP

Consolidated Contact center across the organization using Genesys solution

Developed an integrated process, systems and performance measurement framework for the acquisition and retention of customers

Migrating ‘on premise’ applications to public cloud

Implemented an Enterprise wide Contract Management Solution

SWINBURNE UNIVERSITY, Australia Mar 2014 – Aug 2014

HR Project Manager

Business Outcomes – define the HR strategy for the university and identify the technology platform gaps to execute the strategy

Defined, in consultation with senior executives, the Human Capital Management (HCM) strategy leveraging deep HR domain knowledge

Documented ‘current’ landscape and roadmap for ‘future state’

Managed and led the development of Workday HRIS solution

Crafted and presented whats in it for me (WIIFM) paper to the stakeholders to secure buy in

AURORA ENERGY, Australia Sep 2012 – Feb 2014

HRIS Project Manager

Business Outcomes – uplift the HRIS technology and provide an integrated employee view

Successfully delivery of portfolio of transformation projects partnering with vendors:

oPageup HRIS (SaaS - cloud based deployment)

oPeopleSoft/Oracle HRIS Cloud

Facilitated business process modelling in collaboration with Analysts

Engaged Onsite and offshore application development teams

Formal Certificate of Appreciation awarded by Sponsors for successful “go live”

ORIGIN ENERGY – RETAIL, Australia May 2011 – Aug 2012

Scrum Master

Business Outcomes – to improve organizations cash flow by implementing new Oracle eBusiness functionality, reduce customer calls to contact center by providing rich content on website

Sprints executed:

oOracle eBusiness “order to cash” and “procure to pay” implementation

oCo-ordinated requirements gathering, solution design, testing and implementation. Actively championed change management

oOnline, Digital-Social media and Web Portal Solutions to support “excellent customer experience” strategy

oImplementing Clean Legislation (Carbon) pricing changes within SAP

oAvaya implementation in the call center to optimize call routing

Delivered the projects to stakeholders’ satisfaction

oReceived “appreciation emails” from Sponsors

AGL, Australia Aug 2010 – Mar 2011

SAP Program Manager

Business outcomes – uplift the SAP technology stack to reduce the recurring support issues impacting business operational performance

Project – SAP-ISU

oWorked with business and technical architects to re-define and implement SAP ISU

Project – Archiving and Content Management

oLeveraged OpenText’s MBPM (Metastorm Business Process Modeling) for business improvement

oOversaw the solution design for archiving & content management

CITIPOWER/POWERCOR, Australia May 2009 – Aug 2010

Project Manager

Business Outcomes – replacing analog electricity meters with digital across the state of Victoria

Defined the Customer AMI Smart Meter strategy for the rollout

Recruited and managed team responsible for AMI business process reengineering

Liaised with IT technical team to build functionality within – SAP Mobility, Asset Management, SCADA and CIS (Billing) to meet business requirements

CADBURY SCHWEPPES, Asia (multiple countries) May 2006 – Mar 2009

Program Manager, Asia Pacific

Business Outcomes - generate productivity savings, accelerate cash flow and reduce working capital requirements

Project - Emerging Markets SAP ERP, HCM & CRM Program

oWorked with Business and Technology stakeholders to finalise the SAP ECC6 Blueprint for Emerging Markets – India, China, Singapore, Indonesia and Philippines.

oLed the implementation across the various geographies

Project - Kronos – (Workforce Management application)

oEnsured seamless Upgrade, Configuration, Testing and integration with SAP

oCompleted the roll out to all sites within Australia

Project - enabel – Siebel/Oracle CRM

oWorked with business to develop requirements for sales force automation and trade promotion

oMapped products “out of the box” functionality to the organisations requirements, in consultation with subject matter experts

INTEGRAL ENERGY, Australia Sep 2005 – May 2006

IT Digitisation Consultant

Reviewed the “current” architecture of the organisation and made Best Practices recommendations to support the business

Assisted in the definition, and implementation of consistent, valuable business metrics as well as leading and lagging performance measures to better assess, estimate, scope, manage and deliver projects under tight timelines and strict quality considerations. Used a balanced scorecard and an Internet based dynamic dashboard/control panel as well as webcasting in the implementation of the concept to senior executives within the business units

Leveraged ITIL processes for defining incident and escalation management

ADDITIONAL EXPERINECE

ORIGIN ENERGY, Australia Oct 2004 – Aug 2005

Business Consultant

Advised the top management on Siebel CRM Upgrade

Documented the Upgrade Roadmap for the company

NATIONAL AUSTRALIA BANK, Australia Dec 2003 – Sep 2004

Project Manager

Delivered Siebel CRM functionality for the Wholesale and Retail business – 10,000 users.

AUSTRALIAN FINANCE GROUP, Australia Aug 2002 – Nov 2003

Delivery Lead

Led the company’s e-Finance implementation program on Oracle

DELOITTE CONSULTING, Australia Jan 2002 – Jul 2002

Senior CRM Consultant

Client: Telstra

INFOSYS TECHNOLOGIES, United States Aug 2001 – Jan 2002

CRM Business Lead

Client: 3Com

OPTIMOS INC., United States Nov 1998 – Aug 2001

CRM Project Lead

Awards and Recognitions

Best Sales Executive

Voted best PM on multiple client engagements

Rewarded by CIO for providing business value through technology

Published articles in newsletters covering topics like Customer Relationship Management, How to enable digital transformation, Employee Experience, Best practices on ERP implementations, cloud – the way forward, Agile delivery

Preferred Location – any city in North America

Contact this candidate