Michael D. Kelley

***** ******* ***. ****, ** ***58 813-***-**** adbwa1@r.postjobfree.com

Summary of Qualifications

Program Management Logistics Risk Mitigation Inventory Control Resource Planning

Relationship Management Process Definition & Improvement Project Management

Administrative Management Performance Evaluation Training & Development

Senior Non-Commissioned Officer with an exemplary 23-year record of leadership, training, and administrative management experience, and in the enforcement and compliance of the varying regulations governing physical and informational security within the United States Army.

Experienced in developing detailed plans, reports, goals, objectives and milestones, and evaluation criteria for important logistic support programs and related activities; or developing long-range strategic plans to ensure the organization has resources and infrastructure to accomplish future missions.

Over twenty years’ experience giving oral instructions to groups of people.

In depth experiencing operating various types of office automation equipment.

Accountable for the procurement of numerous products and services through local vendors that supported over 500 personnel while serving as the Forward Operating Base (FOB) Mayor on multiple FOB’s in Iraq.

Provided broad logistical management operations for over 500 Soldiers spread across 3 provinces in Iraq that involved planning and coordinating all logistical actions required to support a specified mission.

Operations Research/Planning Specialist with experience in deployment/redeployment.

Confidence and the ability to make unbiased analysis and difficult decisions.

Exceptional leadership skills with the demonstrated ability to synchronize and establish harmonious working relations with State Department officials and other vital support personnel across multiple cultural boundaries.

Proficient in Microsoft Office Suite applications.

Experienced in

Professional Experience

CASE MANAGER

TAMPA CROSSROADS, 5109 N. Nebraska Ave, Tampa, FL 33603/Aug 2019-Present, 40 HRS per week

To provide intense case management for the Supportive Services for Veteran Families, financial counseling, and assistance that will increase the stability of veterans and their families to end veteran homelessness in Hillsborough County.

Develop person centered case plans with veterans and their families to secure permanent housing and achieve stability goals.

Counsel veterans with action steps to help them manage responsibilities and provide guidance to help with housing needs.

Create budgets with veterans to help them manage finances and prioritize needs.

Communicate veterans’ preferences for housing to the agency’s Housing Specialist to help identify appropriate housing.

Refer veterans to local community resources to address their other needs that include, but not limited to, health, financial assistance, shelters, employment and benefits.

Requested appropriate financial assistance to help pay rent, basic household goods, transportation, and utilities.

Document pertinent case information to keep track of all case progress.

Utilize Microsoft SharePoint and Hillsborough County’s case management software, Unity, to manage services provided in the Homeless Management Information System (HMIS).

Adhere to all policy and procedures developed by the Department of Veterans Affairs’ SSVF Program Guide and Tampa Crossroads, Inc.

Schedule and attend home visits with veterans after housing is secured to ensure appropriateness of the home and to exit veteran from the program when stability is achieved.

SELF-EMPLOYED

CENTRAL FLORIDA: July 2018 – July 2019 50 HRS per week. Supervisor: Self 813-***-**** adbwa1@r.postjobfree.com

Independent Real Estate Wholesaler with 1-year experience working for myself from home. Detailed oriented self-starter and team player. Experienced in locating distressed properties that are potentially for sale and marketing those properties to other investors.

Locating and evaluating properties for necessary renovations.

Negotiated sale price with owner.

Maintained currently owned properties and properties under contract.

Built and analyzed lead lists of absentees, as well as tax delinquent properties.

Developed a direct mail marketing campaign by sending out postcards to a selective list of leads.

Experienced in cold calling leads.

Operated various office automation equipment daily.

Maintained a digital filing system on all property records.

Negotiated sale price with owner.

Experienced in cold calling leads.

Built and analyzed lead lists of absentees, as well as tax delinquent properties.

Communicated with clients to understand their property needs and preferences.

Developed a direct mail marketing campaign by sending out postcards to a selective list of leads.

Acted as a liaison between buyers and sellers to ensure positive experiences for both parties.

Collected pertinent data and compiled digital records while communicating with property owners and real estate investors both orally and in writing.

ARMY JROTC INSTRUCTOR

FLORIDA: Ridge Community H.S./Armwood H.S./Steinbrenner H.S. Aug/2014 - June/2018, 55 HRS per week

Steinbrenner H.S. 5575 W. Lutz Lake Fern Rd, Lutz, FL 33558. Supervisor (Principal) Kelly King

813-***-****. adbwa1@r.postjobfree.com.

Army JROTC Instructor responsible for the teaching, coaching, and mentoring of over 300 high school students; provides instruction in numerous courses that focus on teaching character education, student achievement, wellness, leadership, and diversity.

Achieved a score of 95.3 % on the JROTC Program for Accreditation inspection earning the unit designation of JROTC Honor Unit with Distinction.

Managed a supply and accountability program for over 800 Cadets while maintaining an accurate inventory of all assigned property.

Outstanding written and verbal communication skills when communicating with students, parents and faculty.

Demonstrated outstanding conflict management and resolution skills in resolving conflicts with students.

Possessed the unique ability to handle difficult or unexpected situations in and outside the classroom.

Communicated directly with school officials to procure additional real estate to accommodate excess JROTC supply items.

Utilized a variety of teaching techniques to encourage student critical thinking and discussion.

Established and enforced rules for behavior and procedures for maintaining order among a class of over 100 Cadets.

Demonstrated the ability to work with a diversity of individuals and/or groups.

MILITARY SCIENCE INSTRUCTORABLE FORCES, University of Tampa, 401 W Kennedy Blvd, Tampa, FL 33606 Jan/2012 – July/2014, 45 HRS per

week. Supervisor: John Cray 256-***-****.

Military Science Instructor responsible for the teaching of over 35 college students; provides instruction in numerous courses that focus on teaching basic knowledge and comprehension of Army leadership dimensions while gaining a understanding of the ROTC program, its purpose in the Army, and its advantages for the student.

Initiated thought-provoking classroom discussions to help students develop their critical thinking abilities.

Assisted students in developing the leadership skills, knowledge and attitude needed to become respected commissioned officers in the U.S. Army.

Modified and organized information in data base continuously to accurately reflect Fitness Assessment data and to advise recommendations for improvement to the Professor of Military Science.

Developed weekly budget reports and briefed Budget Manager during weekly training meetings.

Demonstrated excellent interpersonal skills with students and faculty.

Proactively engaged and maintained positive relations with key personnel on campus while serving as the budget officer.

Experienced in creating and maintaining numerous complex spreadsheets to report and analyze data.

Developed, planned, proposed and implemented the conversion of the department's files to an electronic database.

Served as the Budgeting Officer for the University of Tampa ROTC department; responsible for tracking and reviewing all expenditures, reimbursements and expenses for comparison against budgets and develop necessary reports.

BASE DEFENSE OPERATIONS CENTER SUPERVISOR

NORTHROP GRUMMAN 2340 Dulles Corner Blvd. Herndon, VA 20171, Forward Operating Base (FOB) Wolverine, Afghanistan Aug/2010 - July2011. 40 HRS per week. Supervisor: Roger Miller 256-***-****.

Provided operational leadership and oversight for a Counter Rocket Artillery Mortar (C-RAM) operations and a team of seven charged with the coordination and execution of all Base Defense Operations Center (BDOC) activities as directed by the FOB Commander. Responsible for the operation and maintenance of C-RAM Sense and Warn equipment, team travel and supply requests, expense reporting, payroll, and administrative support team functions.

Full responsibility for all C-RAM related equipment, collaborated with military leadership in the coordination and execution of billeting, transportation, and resource allocation efforts to ensure the BDOC is staffed and prepared for 24- hour per day operations.

Demonstrated outstanding leadership communication skills when communicating with superiors and subordinates alike.

Extremely effective in assessing and resolving employee conflicts early by teaching employee’s basic communication and problem-solving techniques.

Developed recommendations and advised superior on ways to improve the C-RAM maintenance program.

Coordinated and managed all administrative functions of the C-RAM Team to include all travel and supply request, and expense reports by communicating through email and telephone discussions with various support organizations.

Developed, reviewed and prepared numerous daily, monthly, and quarterly reports on C-RAM program.

Provided advice on a variety of administrative and management programs and procedures; making agreements and commitments at meetings and during telephone discussions in accordance with Standard Operating Procedures.

Lead, mentored, and advised in recruiting and development initiatives, conducting quarterly evaluations on all team members while making sound recommendations on retention and promotion potential.

Coordinated the following with the military leadership: billeting, transportation, shift manning, operator duties, operator absences, and ensures that the BDOC is staffed twenty-four hours a day.

Performed liaison functions with other organizations, including effectively presenting the organization's needs and establishing harmonious working relations with counterparts.

Attended the unit daily, weekly, and monthly meetings as required to maintain situational awareness and to recommend solutions and offer advice on how to improve the efficiency and effectiveness of the C-RAM program.

Maintained constant situational awareness through the facilitation of daily, weekly, and monthly briefings, providing recommendations on process and operational improvement goals for C-RAM program efficiency and effectiveness.

UNITED STATES ARMY 1998-2010

First Sergeant, HHT 1-10 Cavalry Squadron, 2nd Brigade Combat Team, 4th Infantry Division, Fort Carson, CO • July/2009–Oct/2010, 60 HRS per week. Supervisor: Olric Wilkens, number unknown.

Led, managed, and oversaw employee relations concerns regarding the overall health, welfare, discipline, safety, and training of approximately 132 personnel and 12 senior leaders through the day-to-day and direct guidance and supervision of professional development, performance evaluation, training, and career counseling functions. Direct responsibility for the organizational and operational effectiveness of all supply and logistics operations to support numerous field training exercises through the development, implementation, and enforcement of sound organizational policies.

Supervised numerous high-risk operations, capitalizing on exceptional leadership, risk assessment, and safety management expertise to support operations with zero personnel related incidents.

Managed employee relations and the health, welfare, discipline, and safety of approximately 132 personnel spanning 7 different Military Occupational Specialties.

Developed, maintained and updated daily a complex database (MEDPROS) that tracked the individual medical and dental readiness of over 132 Soldiers during numerous deployments both stateside and overseas while maintaining 100 percent accuracy.

Demonstrated outstanding conflict management and resolution skills in resolving conflicts with personnel.

Synchronized with State Department officials and other vital support personnel to ensure priorities of work were being accomplished to standard and in a timely manner.

Developed, reviewed and prepared numerous daily, weekly, monthly, and quarterly reports with 100 % accuracy.

First Sergeant, HHT 1-10 Cavalry Squadron, 2nd Brigade Combat Team, 4th Infantry Division, Iraq • July/2008 – July/2009, 60 HRS per week. Supervisor: Olric Wilkens, number unknown.

Provided overall management and guidance in the planning and execution of numerous budgets, construction, renovation, expansion, and life support contracts and projects, cultivating crucial working relationships with multiple unconventional units and national level agencies to enhance and sustain the Squadron’s efforts to meet all project deliverables and deadlines while working effectively with various State Department officials and Iraqi contractors. Organized all logistical support efforts for a diverse range of field training exercises, physical training programs for specialized populations, and providing support to military families through outreach programs and public relations initiatives.

Supervised, organized, and managed a successful and highly complex Troop level deployment/redeployment to Iraq, coordinating the movement of approximately 132 personnel and all related equipment with 100% accountability.

Personally, managed the expansion of a company size Combat Outpost into a fully operational Forward Operating Base (FOB); capable of housing over 500 personnel and their equipment.

Provided overall management of all projects (Life Support Contracts, Budget, Construction and Renovation Projects, Expansion of Combat Outpost, etc.) to include the management of the Provincial Reconstruction Team (PRT) in the Al-Hillah District.

Relocated personnel in the company based off mission requirements, personality conflicts, and personal strengths and weaknesses.

Established Troop Standard Operating Procedures for all medical evacuations.

Synchronized with State Department officials and other vital support personnel to ensure priorities of work were being accomplished to standard and in a timely manner.

Ensured all work done by contractors was accomplished to standard, and as agreed upon, prior to coordinating with the Contracting Officer for payment.

Forged crucial working relationships with multiple unconventional units and national level agencies significantly enhancing the Squadron’s efforts.

Trained numerous junior officers and mid-grade leaders on proper logistical convoy security resupply procedures prior to a 500-mile tactical road march across Southern Iraq.

Responsible for negotiating prices and conducting cost analysis through various vendors in order to purchase products and services that supported over 500 personnel.

Extremely proactive in his approach to supervising and managing all foreign contractors working on the FOB’s by identifying and addressing any issues that might arise prior to it becoming a crisis.

Coordinated and managed a budget of over $1M on a construction and renovating project.

Managed multiple FOB's ranging from 400-600 personnel while serving as the FOB Mayor.

Maintained a close, working relationship with multiple unconventional units and national level agencies in Iraq.

Established and managed a successful Leader Professional Development program that inspired leaders at all levels to consistently exceed the standards.

Goal oriented and results driven leader as evident while serving as the Kuwait Port Noncommissioned Officer in charge for the Brigade by ensuring over 900 pieces of equipment were loaded within the established timeline and enroot back to the United States.

Demonstrated the ability to communicate effectively and operate decisively and diplomatically while working with various State Department officials and Iraqi contractors.

Reserve Officers’ Training Corps Instructor, University of Houston, 4800 Calhoun Rd, Houston, TX 77004 • July/2004 – June/2007, 50 HRS per week. Supervisor: Brian Whalen 281-***-****.

Senior ROTC Battalion instructor responsible for the training of over 90 college students; provided instruction in numerous leadership and tactical courses to prepare Cadets for their 32-day Leadership Development and Assessment Course required prior to their commissioning as U.S. Army Officers. Managed and oversaw all supply and logistical operations for the department such as transportation, property disposal, procurement, and inventory control.

Developed and implemented a unique teaching and education strategy that drastically improved Cadet exam scores and resulted in higher overall GPA’s.

Managed and conducted a quarterly review of all Cadets’ records, advising them on career choices.

Planned and developed all aspects of physical training for over 90 Cadets.

Certified and managed all training schedules and operations orders relating to the training of Cadets.

Processed over 90 security clearance packets while serving as the Electronic Questionnaires for Investigations Processing (e-QIP) Manager at the University of Houston from 2004-2007.

Developed and implemented a teaching strategy which directly improved Cadets’ exam scores resulting in higher GPA’s.

Motivated and encouraged 3 Cadets to join him in the running of the 26.2-mile Houston Marathon.

Managed and oversaw all supply and logistical operations for the department such as transportation, property disposal, procurement, inventory control, etc.

Maximized all available resources in seeking out and receiving over $11,000 in scholarship money to assist Cadets in funding their education.

Demonstrated outstanding leadership communication skills when communicating with superiors, peers and subordinates alike.

Modified information weekly in data base that tracked the individual readiness of MS III ROTC Cadets as they prepared for their 31-day Leadership Development and Assessment Course prior to commissioning as Army Officers.

Developed and advised superior on recommendations to improve the individual readiness of ROTC Cadets as they prepare to become commissioned officers.

Managed the health, welfare, and training of over 5000 Cadets as the senior leader of the Confidence Course during scheduled training conducted at Ft Lewis, WA in the summer of 2006.

Displayed an enormous amount of intestinal fortitude by running in and completing the 26.2-mile Houston Marathon in 4 hours and 19 minutes.

Platoon Sergeant, Fox Troop, 2nd Squadron, 3rd Armored Cavalry Regiment, Iraq • July/2003-June/2004, 60 HRS per week. Supervisor: Mike Riedmuller 719-***-**** .

Demonstrated exceptional tactical abilities in leading a 16-man tank platoon into combat in the only Heavy Armored Cavalry Regiment in the U.S. Army, ensuring mission readiness for $20+ million in military equipment through the efficient coordination of all maintenance, logistics, and personnel operations. Enhanced Soldier quality of life and morale through effective management of numerous building projects and effective leadership vital in sustaining optimal Soldier performance.

Displayed understanding of the Arab culture by networking with the Iraqi police forces to greatly improve security in the assigned area and in training US Soldiers in urban combat operations.

Tirelessly motivated 16 personnel during 72-hour defense during combat operations in Iraq.

Trained 16 Soldiers in urban combat operations enabling the Platoon to impose security in the volatile town of Al Fallujah, Iraq.

Modified information on data base that tracked the individual readiness of 16 personnel to ensure compliance with established policies and procedures.

Developed, reviewed and prepared numerous daily, weekly, and monthly reports with 100 % accuracy.

Extremely effective in assessing and resolving employee conflicts early by teaching employee’s basic communication and problem-solving techniques.

Edited and prepared tactical operation plans and orders, and ensured the orders were executed accordingly.

Demonstrated exceptional tactical abilities throughout tour in Iraq.

Adaptability to accepting responsibility for the direction, control, or planning of an activity.

Relentless enforcement of maintenance procedures resulted in a 99 percent Operational Readiness rate during combat operations in Iraq.

Developed and advised superior on recommendations to improve the individual readiness of 16 personnel.

Enhanced Soldiers quality of life through the effective management of numerous building projects while located at various FOB’s that had a positive effect on unit morale.

Held a forward operation base during Iraqi combat operations through inspirational leadership and motivational techniques during 72 hours of defense.

Platoon Sergeant, Fox Troop, 2nd Squadron, 3rd Armored Cavalry Regiment, Ft Carson, CO • July/2001-June/2003, 60 HRS per week. Supervisor: Mike Riedmuller 719-***-****.

Armor Platoon Sergeant responsible for the planning, coordination, and execution of all organizational training, combat operations and intelligence related projects focused on the preparation of a team of 16 for combat deployment.

Hand selected by the Brigade Command Sergeant Major as one of three senior Non-Commissioned Officers charged with establishing post-911 security operations immediately following the events of September 11, 2001.

Supervised, coordinated, and managed all maintenance operations conducted on five M1A2 Abrams Main Battle Tanks and related equipment valued in excess of $20M.

Managed all supply and logistical operations for the Platoon.

Demonstrated outstanding conflict management and resolution skills in resolving conflicts with personnel.

Planned, coordinated, and supervised all activities pertaining to organization, training, combat operations, and combat intelligence.

Demonstrated outstanding leadership communication skills when communicating with superiors, peers and subordinates alike.

Developed recommendations and advised superior on the Tactics, Techniques and Procedures on the way we execute mounted patrols.

Planned and implemented a gunnery skills training schedule which resulted in all his tanks qualifying during gunnery.

Instituted a superb physical training program that resulted in his Platoon earning top honors.

Demonstrated a high level of competence by being selected to serve as the Company Master Fitness Trainer.

U.S. Army Recruiter, Sarasota Recruiting Company, U.S. Army Recruiting Command, Tampa, FL 33618 • July/1998-June/2001, 60 HRS per week. Supervisor: Shawn Paradise 813-***-****.

Leveraged sales and marketing skills and techniques to plan and execute successful recruiting initiatives to engage in the recruiting and enlisting of new Army personnel. Led and managed community outreach and public information programs targeted at area high school and college students, conducting informative interviews and screenings to promote awareness of Army programs and careers while building positive community relationships.

Instrumental in his recruiting station being awarded the Top Large Recruiting Station for the Sarasota Recruiting Company, Fiscal Year 2000.

Improved mission production by 35 percent by networking and sharing effective recruiting techniques with peers.

Managed the planning and execution of prospecting efforts towards lead generation by utilizing sales and marketing. techniques.

Developed, reviewed and prepared numerous daily, weekly, and monthly reports to ensure compliance with established policies and procedures utilizing MS Word and Excel.

Managed community outreach, marketing, and public information programs at area high schools and colleges.

Presented Army career opportunities and acted as the Army liaison to civic leaders and public officials within the community.

Developed an maintained an accurate digital candidate tracking system that tracked candidates through all phases of the enlistment process.

Developed recommendations and advised superior on numerous recruiting and marketing techniques to improve production.

Conducted market research and analysis of assigned area and made recommendations to the Chain of Command.

Recruited, interviewed, screened, counseled, and processed qualified applicants for enlistment into the U.S. Army.

Managed the Delayed Entry Program (DEP), in which recruits postpone military entry to complete prior commitments.

Earned numerous accolades while serving as an Army recruiter to include the Army Recruiter Gold Badge, Top Regular Army Recruiter for 2nd Quarter Fiscal Year 2000, and Top New Recruiter of the Year for the Sarasota Recruiting Company.

Education & Professional Development

Columbia Southern University Bachelor of Science, Criminal Justice Administration (GPA 3.85)

Cadet Command Faculty Development Course Army Master Fitness Course

Awards & Recognition

Bronze Star Medal (2) Meritorious Service Medal (3) Army Commendation Medal (5) Army Achievement Medal (6) Army Good Conduct Medal (7) National Defense Service Medal (2) Army Gold Recruiter Badge w/ Sapphire Achievement Star Korean Defense Service Medal Southwest Asia Service Medal w/2 Bronze Stars Iraq Campaign Medal 2/2 Campaign Stars Global War on Terrorism Expeditionary Medal Global War on Terrorism Service Medal Combat Infantry Badge

Air Assault Badge Non-Commissioned Officer Professional Development Ribbon w/Numeral 3 Army Service Ribbon Overseas Service Ribbon w/Numeral 3 Saudi Arabian Medal for the Liberation of Kuwait Kuwaiti Liberation Medal

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