AIESHA SIMON **** Chimney Rock Rd Apt ** Houston, Tx 77081 C: 504-***-**** adbw92@r.postjobfree.com
OBJECTIVE
Customer Service Analyst with a 3-year track record of overseeing a wide variety of customer service issues quickly and efficiently. Specialized in providing advice on diverse customer situations in the sales, insurance, telecommunications and warehouse environment.
CORE SKILLS
Customer service expert (12 years/11 years call center)
Data Management
Telecommunications knowledge Strong problem-solving ability Team Management
Multi-tasker Training and development Scheduling
Strong organizational skills Customer service-oriented Microsoft Office proficiency
EXPERIENCE
08/2017 – May 2019
CONVERGENT Customer Service Analyst Houston, TX
Process loan documents and payments on past due bills, utilize computer systems to handle skip tracing. Print monthly reports for management. Setup repayment plans and new terms of sale. Inform clients of overdue accounts and funds currently owed. Worked with data management of suppliers and has experience with record analyzing. Research information on customers using credit bureau information and obtaining a background check. Analyzing and maintaining the performance of database systems.
10/2014 - 07/2017
STATE FARM INSURANCE Customer Service Manager Atlanta, GA
Greet customers assist with payments and administrative duties. Managed work flow to exceed quality service goals and maintain accurate records of past due customer account activity. Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals. Update customer accounts from start to finish in an accurate and timely manner.
11/2015 - 04/2016
AMAZON INTEGRITY STAFFING Ship Clerk (Seasonal) Atlanta, GA
Achieved a 98% on-time shipment rate for all packages. Redirected shipments in route in response to customer requests. Coordinated with freight forwarders to expedite international shipments. Processed 25-50 shipments per hour, led warehouse improvement initiatives to advance operational efficiencies. Unloaded cargo from truck with hand trucks and pallet jacks. Operate PC and RF-based computer systems with a high level of accuracy. Complied with SOX, USDA, FDA, DOT and U.S. Customs guidelines, rules and regulations.
03/2011 - 10/2014
MARTA – MOBILITY Transportation Driver Atlanta, GA
Assist elderly and disable patrons with daily commutes to and front desired destinations.
05/2008 - 11/2010
Foot Locker Assistant Manager Atlanta, GA
Managing one or more store functions; such as sales, scheduling, merchandising, operations and payroll. Coordinates and supervises all daily activities. Setting priorities for team members to ensure the completion of tasks and assisting employees meet daily goals and deadlines. Developing future plans to meet short term objectives, establishing links between daily work objectives and the company mission.
03/2007 - 05/2008
INTEGRAL CHOICE Business Telecommunication Sales Atlanta, GA
Informed customers about sales and promotions
Trained new employees on company customer service policies and service level standards. Recommended products based on the needs of customers. Confirmed appropriate changes were made to resolve customers' issues and problems.
REFERENCES AVAILABLE UPON REQUEST