Sunaina Mishra (Technical Content Writer/Manual Tester/Data Scientist)

Mobile: 984-***-****, India (Mumbai)

I have around 13 years of experience in the IT industry for the Content Management role. Successful roles of Associate Consultant, Technical and Freelance Writer and Instructional Designer have boosted my communication, problem-solving, inter-personal and analytical skills. My good programming skills help me to understand the products easily and meet the deadlines comfortably. I have successfully prepared both, technical and non-technical guides and have profound experience in writing test scripts, performing validation testing, and defects logging.

I too possess desirable skills for the Data Scientist role.

Educational Background

Degree

Specialization

University

Year of passing

Percentage/CGPA

Post-Graduation

MBA (Information Technology & Marketing)

ICFAI, Hyderabad

2004

6.6 CGPA

Graduation

B.E.(Computers)

SRSIT, Bengaluru

2001

71.0%

Intermediate

I. Sc.

Bihar, Madhepura

1995

60.0%

Matriculation

English, Natural Science, Economics, Social Science, Mathematics, Sanskrit

Bihar

1993

76.3%

Employment Summary

Organization

Designation

Duration

Softnautics (Xilinx)

Consultant

October 2019 – Till Date

Carnot Technologies

Consultant

June 2019 – August 2019

(Multiple clients)

Freelance Writer

January 2018 – May 2019

Sonata Software

Consultant

December 2015 – December 2017

MagnaInfotech (Avaya)

Senior Technical Writer

July 2015 – November 2015

Mindtree (Microsoft)

Technical Writer

December 2014 – June 2015

Virtusa (Broadridge)

Technical Writer

April 2014 – November 2014

TechMahindra

Technical Writer

January 2008 – August 2011

Citec (Wipro Technologies)

Technical Writer

April 2006 – June 2006

Magnaquest Technologies

Technical Writer

October 2005 – April 2006

SPG Media

Content Writer

August 2005 – September 2005

ICIT Software Pvt. Ltd.

Freelance Writer

Associate Consultant

January 2007 – December 2007

August 2004 – July 2005

Involvements

Primary and secondary research

Agile methodology

DITA approach (working experience with Ixiasoft, Arbortext Editor with Trisoft as CMS, DX Studio, FrameMaker, RoboHelp)

Direct client interactions

Quality and timely delivery

Analysis to improve process and product

Networking, IT, Telecom, Healthcare, Finance, Insurance, Mobility, Automobile, Integrated chips, and Utilities domains

Cloud technology, machine learning, artificial intelligence, big data analytics, Pandas, NumPy, artificial intelligence, etc

Entry-level certified Data Scientist

Note: I do instructional designing, technical training content development, brochures and pamphlets designing, e-books, articles, case studies, API documents, FAQ documents, and white papers writing as a freelancer.

1.Softnautics (Xilinx)

Currently working with the DITA tool, Ixiasoft on Developers Guide for the Xilinx client through Softnautics.

2.Carnot Technologies

Project Name

Carnot SmartTractor

Role

Consultant (Freelance Writer)

Duration

June 2019 – August 2019

Role

Write User Guide, Installation Guide, Handbook, Troubleshooting Guide, FAQ Document, and brochures.

3.Sonata Software

Project Name

Johnson and Johnson, Bengaluru

Role

IT-CSV Technical Writer

Platform

JIRA, HP ALM

Duration

August 2017 – December 2017

Role

Write the test scripts for: Unit Testing, System Integration Testing, Performance Testing, User Acceptance Testing, etc

Understand user stories in JIRA and prepare Functional Requirement Specification and User Requirement Specification documents

Write Test Protocol document

Involvement in validation testing, defects logging, etc. for the multiple projects simultaneously

Mentoring and guiding the team

Project Name

Halosys, Bengaluru

Role

Consultant

Platform

Java

Duration

April 2017 – July 2017

Role

Prepare technical guides for Halosys, a mobility platform that provides an array of tools and libraries to enable rapid mobile application development, deployment, administration, monitoring, and testing.

Project Name

Microsoft Advanced Support for Partners

Client

Microsoft

Role

Consultant

Platform

Azure, O365, Dynamics CRM, SharePoint, GitHub

Duration

December 2015 – March 2017

Role

Prepare User Guides, White Papers, Deployment Guides, Instruction Manuals, PowerPoint Slides, newsletters, blogs, and communicate the same with Queue Managers and Services Account Managers. Gather information proactively from the diverse groups located across the globe via meetings, chat, newsletters, and blogs. Provide innovative ideas for achieving better customer satisfaction and reliability.

Mentor and coach Queue Managers and other audiences, whenever required.

4.MagnaInfotech

Project Name

Avaya Workforce Optimization Select

Client

Avaya

Role

Senior Technical Writer

Platform

Arbortext Editor (Trisoft as CMS)

Duration

July 2015 – November 2015

Role

Write, review, and edit technical guides following the agile approach.

Link: https://support.avaya.com/css/P8/documents/101025309

5.Mindtree

Project Name

Microsoft Dynamics CRM

Client

Microsoft

Role

Technical Writer

Platform

Microsoft Dynamics CRM, DX Studio (DITA tool), Snagit

Duration

December 2014 – June 2015

Role

Write, review, and edit technical guides including User Guide, Administrator's Guide, API Guide, and eBooks. Brainstorm to improve help documents, including Microsoft Dynamics Marketing, Microsoft Dynamics CRM, Microsoft Social Engagement and Microsoft Parature. I also learnt how to prepare videos.

6.Virtusa

Project Name

DTC RAD, BONY Agnostic, STP Analyzer

Client

Broadridge

Role

Technical Writer

Platform

Java

Duration

April 2014 – November 2014

Role

Write, review, and edit the technical guides for several products, including DTC RAD, STP Analyzer, and BONY Agnostic.

7.Mahindra Satyam

1. Project Name

Russell Investments

Client

Russell

Role

Technical Writer

Platform

MS-Office, Lotus Notes

Duration

November 2010 – August 2011

Role

Prepare process diagrams for the investment schemes, edit and format the existing technical documents, track, and implement the required modifications into the documents suggested by the developers.

2. Project Name

User Interface Integration

Client

Microsoft

Role

Technical Writer

Software

.NET, Microsoft Dynamics CRM

Platform

MS-Office, HTML Help

Duration

November 2009 – October 2010

Role

Write, review, and edit Deployment Guide, Development Guide, Online Help, Release Notes, and API Guide.

3. Project Name

Convergent Billing

Client

MTNL

Role

Technical Writer

Software

Oracle

Platform

Singl.eView Billing, PeopleSoft CRM, PeopleSoft SCM, MS-Office, HTML Web Help

Duration

May 2009 – November 2009

Project Description

Write, review, and edit the training manuals and prepare use case diagrams.

4. Project Name

Telemedicine, ePlexus

Client

HMRI, EMRI

Role

Technical Writer

Software

Visual Studio 2005

Platform

MS-Office, Photoshop, HTML Web Help

Duration

October 2008 - April 2009

Project/Role Description

The Telemedicine product provides health care facilities to the people who reside in the rural areas and are deprived of basic and modern healthcare solutions. ePlexus product keeps track of electronic health records to ensure the better management of patients' records.

Write, review, and edit the technical documents. Also involves editing and formatting some of the engineering documents such as Software Requirements Specification, User Requirements Document, and Detailed Design Document besides preparing white papers and PowerPoint presentations.

5. Project Management Office Coordinator

From January 2008 to October 2008, I worked as a Project Management Office Coordinator for the Cigna client. Searching for the right candidates for the right roles and projecting their profiles and coordinating with the candidates and project managers was my prime responsibility. Preparing employee reports and managing the project management office was included in my role. I also used to assist in scheduling interviews.

I worked with Wipro Technologies from Citec on the FrameMaker and RoboHelp tools. The major task involved the migration of the legacy documents to the DITA platform.

8.Magnaquest Technologies

Product Name

MQSubscribe

Client

Cable TV operators

Role

Technical Writer

Software

.NET

Platform

MS-Office, Paint, CVS

Duration

October 2005 - April 2006

Project/Role Description

MQSubscribe is a software product that assists cable TV operators in registration, billing, treasury management, and other functionalities.

Write, review, and edit User Guide, Installation Guide, Administrator's Guide, Release Notes, Online Help, and Schema Document (E-R diagrams).

I worked with SPG Media and was completely involved in the research work and writing blogs and newsletters.

9.ICIT Software Pvt. Ltd

Magazine Name

eBusiness

Client

ICFAI University Press

Role

Associate Consultant

Platform

MS-Office

Duration

August 2004 - July 2005 and January 2007 - December 2007

Role

Exhaustive research on the Internet

Communicate with the authors belonging to top-level management team for the articles

Check for suitability of the articles, like plagiarism, process, quality, structure, etc

Edit and review articles

Write national and international news

Write book reviews

Coordinate with the editorial team for publishing the magazine

In 2007 as a Freelance Writer, I wrote several IT and business management related articles, which also got published in the management books.

Some of my articles

http://www.iupindia.in/308/PP_Managing_Enterprise_60.html

http://www.iupindia.in/1007/AW_Mergers_and_Acquisitions_17.html

http://www.iupindia.in/507/PP_Effective_Communication_63.html

http://www.iupindia.in/507/AE_Brand_Management_21.html

http://www.iupindia.in/308/PP_Managing_Enterprise_60.html

http://www.iupindia.in/907/PP_Project_Scheduling_45.html

http://www.iupindia.in/905/EE_Spirituality_at_Workplace_8.html

Certifications and Achievements

'Implementing Microsoft Azure Infrastructure Solutions' from Microsoft in September 2016

DL101 'General Course on Intellectual Property' from WIPO Academy in 2006 (This course covers the main areas of intellectual property)

Secured many prizes for several essay writing and debate competitions

Contributed several articles to ICFAI University Press, which got published in magazines as well as in management books

'Basic fire safety and emergency preparedness' training conducted by Microsoft

Technology and Skills learnt

Proposal Writing

Programming languages such as C, C++, Visual Basic, Access, SQL, Java, Python, Visual Studio, ERP (Basics). Successfully completed many live software projects, hence comfortable in programming as well

Software tools such as Word, Excel, PowerPoint, Visio, Photoshop, RoboHelp, Frame Maker, Madcap Flare, Snagit, GitHub, DX Studio, Arbortext Editor, and Paint

Software project details

S. No.

Name of the project

User

Programming Language

Project description

1

Appraisal System for Employees

HAL Bangalore managers

C

This project helps managers in giving the appropriate performance appraisal ratings to their subordinates. It considers some specific criteria, such as attendance, performance at work, attitude and behavior, trainings, and certifications.

2

Hospital Automation

Hospital receptionist

Microsoft Access and Visual Basic

This project records the in-patient and out-patient details and all the related procedures. It automates the entire process from the entry to the exit of a patient.

3

The Art of Living ashram Automation

Ashram receptionist

Microsoft Access and Visual Basic

This project automates the entire process from the entry to the exit of a visitor. It includes registration, billing, financing, and housing.

4

ACT Customization

Sales executive

ACT

This project helps sales executives in adding or modifying contacts, setting calendar, creating opportunities, making customer groups, etc.

Hobbies

Take free coaching from 8-12 standards for the needy ones

Research tendencies of mind (who am I?)

Visit religious places

Practice yoga and meditation

Write articles for my blog site

https://sunainamishra.wordpress.com/

Painting

Participate in the social activities

Contact this candidate