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Customer Service Assistant

North Bend, WA
February 19, 2020

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Koren Wickenhagen

PO Box ****

North Bend WA ****5


Seeking full time opportunity to use my organizational skills to multi task on multi-line phone lines, multi-screens, quick learn on programs and love challenges to keep learning.

Contract Health Services Supervisor 6/1/18 to 10/9/19

Snoqualmie Tribe

Process health claims by contacting medical vendors, verifying patient eligibility status, registration and balances in multiple programs. Multi-line phones, fax, file, email, create spreadsheets, report to upper management to create new policies to service members out of grant guidelines.

Central Records/Archives Director 2018 -2012

Interim Enrollment Clerk Snoqualmie Tribe

Central Records Assistant; proven an asset, promoted to Director Position within six months

Create comprehensive, detailed records to reference and prepare for electronic records.

Prepare service lists for multi-level security access for all in-house, state and federal municipalities.


Snoqualmie Casino

Slot Attendant/Cage Cashier/Count Room 2012 -2008

Customer service, cash handling

Fluent with Office, Excel, Outlook and various medical programs

Retail, Reception experience

Sundancer Solutions MLR Pricing June 2019

MFiles Information Management Training December 2017

ATALM Indigenous Archives Library Museum Trainings October 2016

Falmouth Administrative Training 2015

Skillpath Writing for Policies & Procedures

Fred Pryor Communication Skills

Customer Service

Multiple EMR programs

Licensed Cosmetologist


Dorothy Rolph known since 2000

747 N 135th St Apt 312

Seattle WA 98133


Rhonda Ellsberry known since 1992

7928 Meridian Ave

Everett WA 98203


Deslie Seaman known since 2008

PO Box 1318

North Bend WA 98045


Mary Jo Miller known since 2002

33885 E Creek Rd

Beaver OR 97108


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