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Customer Service Human Resource

Fort Collins, CO
February 19, 2020

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Kayla Doyle

Fort Collins, CO *****815-***-**** •

Business Intern Profile

Senior at Colorado State University seeking summer 2020 internship with a strong interest in Human Resource Management and Business Consulting

●Highly organized and goal oriented with written, oral, and interpersonal communication skills in both English and Spanish

●Substantial customer service skills gained from over 5 years of various frontline customer service jobs

●Globally minded with experience living, studying, and working abroad

Educational Background

Colorado State University, Fort Collins, CO December 2020

Bachelor of Science: Business Administration

●Concentration in Human Resource Management

●Certificate in International Business

●Minor in Spanish

Study Abroad experience in Bilbao, Spain

Relevant Course Knowledge: Human Resource Planning and Development, Computer Information Systems, Negotiation and Conflict Management, and Business Spanish

Honors & Leadership

Gamma Beta Phi National Honors Society 2017-Present

Guest Services Team Leader 2018-2019

Dean's List Kishwaukee College 2016-2017

ExperienceColorado State University Bookstore October 2017-Present


●Provided outstanding service to 50+ customers per day with a positive attitude

●Operated cash register with up to $30,000 in sales per day

●Assisted managers with intensive tasks such as recording invoices, filing, and handling important documents

Conference and Events Services Colorado State University March 2018-August 2019

Guest Services Team Leader

●Exhibited teamwork, interpersonal skills, and problem-solving ability while maintaining focus on a variety of customer needs

●Navigated Kx Residential to manage essential information in order to execute the necessary functions of the job

●Strong problem solving skills acquired from on the job training

Colegio Urdaneta Ikastetxea January 2019-May 2019

English Teaching Assistant

●Taught 3 English classes daily to 60+ students aged 4-5 years old

●Provided guidance to native Spanish speaking adults on a variety of English topics and grammar

●Planned and presented English lessons formulated around specific topics

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