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Sales Customer Service

Rolling Meadows, IL
February 19, 2020

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Linda Lortz

Rolling Meadows, IL


Detailed oriented, with integrity, good work ethics and a winning attitude. Use my interpersonal and communication skills to build business relationships with customers and internal business teams, this helps keep DSO low and a reduction in chargebacks. Team oriented individual with the ability to work effectively with all and the willingness to take on all assignments to accomplish business goals.

Professional Experience

Cummins Allison Corporation March 2006 – September 2019

Mount Prospect, IL 60056

Senior Director of Credit and Customer Service

Key Responsibilities

Responsible for managing all aspects of the order to pay cycle, customer service, contract administration, billing, credit, collections, customer chargebacks and accounts receivable.

Managed a group of 15 and conducted employee reviews, established goals and objectives with each employee.

Approved credit limits up to 1 million for mass merchants and financial institutes.

Analyzed customer portfolios to approve credit limits and payment terms.

Improved and developed corporate accounting policies and procedures to adhere to state and federal regulations.

Collaborated with accounting firms and state auditors on tax and internal audits.

Generated monthly DSO, collection and accounting reports for CFO and Board of Directors.

Analyzed data pertaining to cost and coordinate with upper management on yearly budget requirements.

Subject Matter Expert on a team to purchase a new ERP System.

Key Achievements

Reduced DSO from 49 to 35 during first 2 years.

Reduced customer chargebacks by 15% during first 4 years by working with customers and sales on their billing requirements.

Improved bad debt write offs to under 1% of sales by working with collectors, sales teams and customers to modify sales terms and getting security agreements.

Created workflows to reduce time spent and paper used for internal processes for credit memos, check refunds and chargeback approvals.

Reduced sales tax exposure by automating sales tax certificates and processes.

Modified reports to improve communication tools used for collectors and upper management to gage collection progress.

Trained and mentored new salespeople with on board training on order process, credit approval, credit limits and compliance regulations, which improved the error’s on sales orders, credit applications, credit memos, credit cards and sales tax certificates.

Weber Marking Systems September 1997 – March 2006

Arlington Heights, IL

Credit Manager

Key Responsibilities

Managed all functions of credit, collections, billing and accounts receivable with a group of 7.

Prepared reports for upper management.

Processed invoices for customers who required electronic billing (Ariba, WAWF, Tulia).

Administrated the credit card processing.

Key Achievements

Reduced DSO and bad debts by standardizing processes for collectors, billers, and accounts receivable clerks.

Subject Matter Expert that successfully implemented Oracle from AS400 by November 1999 in order to meet Y2K requirements.


Bachelor of Science, Law Enforcement

Western Illinois University

Professional Memberships

National Association of Credit Management NACM November 2007-Current

Association of Credit Executives ACE August 2015-Current

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