James D Lea Jr.

Desktop Support

281-***-****

**** ******* **

Friendswood TX 77546

adbvat@r.postjobfree.com

Summary

James Lea has over 25 years’ experience in the IT field researching and implementing hardware and software resolutions. The vast knowledge James has of computer hardware and software enables him to provide efficient desktop support to Worley network customers daily. In addition to desktop support, James also performs installation of software and hardware and maintains high performance of Worley’s printers, laptops, and desktops.

Experience Highlights

2019 – Present Field \ Remote site support Tech

2019 Demobilize Lubrizol La Porte Site.

2014 Windows 7 Migration support for Field Sites

2010 – 2011 BP Onsite Tech Support for Jacobs

2008 Acquisition Merger from Carter Burgess

Education

1992 - 1997 University of Houston, Clear Lake, TX

Bachelor of Science

1989 – 1992 Alvin Community College, Alvin, TX

Associate of Applied Science

Registrations / Affiliations

1997 CNA

2019 TWIC Card

2019 -2020 Houston Area Safety Council

Experience Detail

2000 – Present Worley (Jacobs Engineering) Houston, TX

Site Ops Tech

Lead Tech for Jacobs Tower 1 location

Supervise summer interns

Mentor New acquisition employees

Support VPN

Change\Reset user password in AD several times a day

Add\Remove computers from AD

Mange Network Print queues

Track and inventory computers and laptops

Windows 10 support

Microsoft Office 2016 support

Support Microsoft Lync (Skype) with video and desktop sharing

Client IP Printing

Support Dell Venue and Microsoft Surface tablets

BP onsite Field Tech

Image computers with Altiris and McAfee

Resolve daily computer issues

Used Altiris and ServiceNow ticket systems

Repair and support printers and plotters

Help Network Services department configure ports for printers and clients

Smartphone support on corporate email system

Network cabling, fix punch downs on user ports

Support Video Conference\Telepresence

Setup McAfee (BitLocker) encryption for PC’s and laptops

Windows 7 Migration

Migration support for Jacobs Acquisitions

Carter Burgess, Aker solutions, Eagleton Engineering & CH2M

Provide support of office moves for Upstream group

Field\Remote site support Houston Area

Image Computers\laptops and profile for Sites Around the US

2000 – Present Jacobs Engeineering (Carter & Burgess) Houston, TX

Systems Analyst

Test functionality of Citrix MetaFrame Server

Give remote access (RAS) rights to users

Setup and install Snap servers

Work with Undelete for Microsoft Servers

Setup and administer Firebox Firewall

Setup and configure NT and Novell Servers

Deploy PC’s according to company standards

Maintain backups of Novell and NT servers

Recover files from tape backups

Pull network cables, punch down ports

Administer Novell and Windows user accounts

Administer Novell Groupwise accounts

Administer Microsoft Exchange email accounts

Write SOP’s for software and computer setups

Phone moves, renames and voice mail account setup

Migration from Novell to MS Windows 2000 servers

Upgrade Windows 95\98\NT computers to Windows 2000

Ghost computers for archival purposes

1997 – 2000 CDI Engineering Group Houston, TX

Systems Administrator

Provide technical assistance to five offices in the Gulf Coast region

Support in-house and remote locations with problems involving desktops, laptops, printers, and desktop applications

Support 250+ users

Act upon corporate mandates for standardization and technology implementation and enforcement of company procedures and policies in regard to computer resources

Instrumental in company-wide workstation upgrade to Windows NT and 95

Coordinate end user training classes and provide support to novice to advanced level users

Purchase of software and hardware for IT department

Provide daily network administration including tape changes, backups, restores, and network account creation, changes and deletion

Assist with website maintenance and updates

Ran cat 5 cable and punched down ports (make patch cables)

1994 – 1997 IBM Corporation Houston, TX

Customer Service Representative

PC troubleshooting, upgrades, and maintenance

Helpdesk support

Supervise new employees in policies and procedures

Fix IBM equipment including desktops and laptops in PC service center

HP and Lexmark printer support

Merrill Lynch PC upgrade

Supported controllers and dumb terminals

Direct customer relations with clients

Dow Chemical onsite CSR

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