Kenneth P. Grimme, CPCU, AIM, CMI
SUMMARY OF QUALIFICATIONS
Heart of a teacher—created a multi-disciplined Learning & Development department from scratch.
Curriculum Design and Creation: Blended–Digital–Video–Online–Webinar–Instructor Led–Flipped–Job Aids. Intense thirst to master emerging training tools and methods
Extraordinary technology skills: Photography–Videography–Video Editing–Camtasia–Vegas Pro–MS Office Suite–MS WORD–MS Excel–PowerPoint–Quickly master software
Leveraged technology to create impactful adult learning materials – Created SCORM
Exceptional time management skills managing complex projects simultaneously
Skills: Adaptable–Analytical–Delegation–Accountability–Administrative–Problem-Solving–Process Improvement–Systems and Procedures Creation–Entrepreneurial–Instructional Design–Job Analysis–Staff Planning–Recruitment–Onboarding–Performance Management–Leadership Development–Retention–Succession Planning–Talent Development–Employee Communications– Insatiably curious–Scheduling
Executive level skills in Organizational Development–Planning–Budgeting–Hiring–Nurturing Staff–Collaboration–Communication–Decision Making–Compliance
Access General Insurance Co Atlanta, GA
Director Learning & Development 09/2010 – 2/2014
Developed a comprehensive package of programs to enhance the intellectual capital of the company. Improved the productivity and professional fulfillment of over 300 staff.
Created a highly praised Learning & Development department from scratch.
Created a Skill Gap Analytics Tool, to facilitate lateral and upward career movement.
Thoroughly analyzed and mapped major workflows for needs analysis. Used analytics to refine and implement process improvements.
Refined/aligned all job descriptions. Developed career paths for all positions, including system for promotions. Leadership Development–Contract Law–Improved Retention
Created virtual learning experiences for standalone or to support other formats
Created a comprehensive recruiting system with onboarding & mentoring programs.
Led targeted employee focus groups, providing ground-up solutions to problems.
Created systems to assess training effectiveness with a key focus on measurable results: accelerating/ enhancing productivity, engagement, and quality.
Designed and built ACCESS ACADEMY—a comprehensive system to provide knowledge and enhance skills of staff. Included creation of over 100 video-based courses/ curricula. Constructed over 100 work aids. Incorporated a collection of courses to develop and master the skills to become claims adjusters.
Excelled in extremely fast-paced, nimble environment. Adaptable and fast response.
7 Real Estate Management Atlanta, GA
Property & Maintenance Manager 01/2015 – 06/2017
Managed 70 upscale homes in metro Atlanta. Strong multi-task, adaptability skills.
Performed quarterly inspections for owners with proactive recommendations.
Prioritized and handled maintenance requests and large renovation projects. Created a cloud-based tracking system. Handled and approved vendor invoices.
Secured bids, managed work, and coordinated with property owners and tenants.
Managed a downtown loft’s HOA and building; handled numerous complex issues.
Assured Quality Inspections Group, Inc. Atlanta, GA
Owner and Chief Inspector Certified Master Inspector 03/2006 – 01/2015
Created a business providing professional building inspections for new and existing construction, employing multiple inspectors. Awarded local and national awards.
Created special package for buyers of new construction: inspect before footers, before drywall, before closing, ending with an 11-month warranty inspection quality assurance
Southern Home Performance, Inc. Atlanta, GA
Business Consultant 11/2016 – 05/2017
Restored an HVAC business ready to close from partner split and theft by bookkeeper. No policies or procedures, outdated business systems, and countless unpaid/unknown bills.
Performed critical audit of business and systems using SWOT. Reviewed company management systems and found very poor quality data on an outdated system.
Researched and implemented cloud-based business management system with scheduling/dispatch, invoicing, proposal creation, accounting and marketing.
Created manuals, job descriptions and postings—recruited and hired staff
Created program to revitalize a Preventative Maintenance Program
Created large job project management system with customer communication plan
Developed budget to purchase essential tools, equipment and vehicles
Created marketing plan and training program
All Square Construction Atlanta, GA
Project Manager — Fine home renovations in metro Atlanta 05/2017 – 06/2018
Responsible for all aspects of projects—responsible for bottom line
Concurrently managed 10-15 $100k+ projects
Wrote estimates, scheduled and coordinated labor, subs, cash flow and materials
Created and improved numerous company systems and procedures
Created a cloud-based job management system with remote training tools
Created company-wide job scheduling system—lead weekly conference calls to coordinate jobs. Handled product training and cross-functional teams
Republic Elite Commercial Interiors Atlanta, GA
Field Project Manager 05/2018 - present
New construction of large commercial multi-family projects (300-1000 units)
Outstanding written and verbal communication/documentation. Quickly adaptable to changing conditions, and able to think and act quickly in tough situations.
Perform initial site meetings and establish project schedule
Monitor and ensure quality work delivered on time
Attend team meetings with all subs to address issues and adjust schedule
ZC Sterling/QBE Atlanta, GA
Director Claims Administration Homeowner Insurance 06/2009 – 09/2010
Responsible for all administrative areas of Claims Department
Process Improvement: Analyzed, documented and improved processes/procedures
Increased productivity 33%; reduced headcount and eliminated overtime
Created and facilitated training, coaching and CEU curricula
Identified/corrected 8000+ uncatalogued files. Reduced offsite storage costs 15%
Improved call center service levels—Avg. Seconds to Answer 127 to 28; Abandonment Rate 24% to 4.8%. Supervised implementation.
Improved IVR. Reduced 8100 monthly calls to 5500 (31% reduction)
Developed manuals, training plans and incentive-based QA monitoring program
Created and implemented a tool to identify call trends and staff needing coaching
Cincinnati Insurance Company Cincinnati, OH
Corporate Secretary and Manager–Claims Administration 09/1981 – 03/2006
Climbed the ranks from a multi-line resident field claims adjuster, to an executive leadership position with highly respected $4.5 billion P&C claims operation.
Department head — managed all administrative issues for claims operation
State and Federal compliance, all regulatory reports and Market Conduct Survey coordinator. Accurate claim reporting to fraud reporting bureaus (i.e. NCCI, CLUE)
Payment issuance and reconciliation (7000 checks, $8 million/day)
Office planning, layout, lease and telephony for HQ-Claims and Regional WC Offices
Agency relationships and financials and contingency bonus calculations
Began as a resident multi-line claims representative. Responsible for all facets claims including policy and coverage interpretations, investigation, valuation, negotiation, settlement and excellent customer relationships. Served catastrophic claim teams.
Created curriculum and work aids to train 400 adjusters new software suite
Earned Outstanding Claim Handling Awards, Sales Assistance Awards, and Above & Beyond Award
Developed numerous technology systems to streamline operation. Worked with numerous platforms (desktop, server and mainframe systems).
Mitigated $1.5 million in IRS proposed fines and penalties. Developed systems and procedures to collect, monitor accuracy, report, and mitigate IRS fines. My expertise used by other departments to mitigate their IRS 1099-related fines.
Successful in removing over $75 million in inaccurate liabilities. Developed system to search for dormant claims (closed claims with open financial reserves).
$50 million/year savings: Designed and implemented national auto glass program
Designed auto physical damage repricing program — realized $400,000 annual savings
EDUCATION & PROFESSIONAL DEVELOPMENT
University of Cincinnati School of Business - Bachelors Degree in Business Administration
Double majors; Marketing and Management - Dean’s List 10 quarters - Academic Scholarships
Georgia Association of Home Inspectors (GAHI) Extensive code continuing education
International Building Code courses for Structural, Mechanical, Plumbing and Electrical
SouthFace: Building Performance Institute (BPI) Certified by Dept. of Energy to use advanced thermal dynamics, building science and diagnostic equipment to conduct building energy assessments and recommendations. Awarded Building Analyst Professional (BPI) accreditation
Cincinnati Financial Corp Education Department
Advanced Management Class
Project Management Courses IT project management training courses using PMI Waterfall, RUPP iterative and SAP Project Management methodologies—practical experience with each.
PROFESSIONAL & COMMUNITY ACTIVITIES
President Cincinnati Chapter, CPCU Society: Created and implemented first National Leadership Training program; adopted by national CPCU Society.
Georgia Assoc. of Home Inspectors: Member Board of Directors - Completed extensive IRC code courses on Electrical, Plumbing, HVAC, and Structure
Habitat for Humanity—Cobb County Completed Site Project Manager course. Constructed homes in Cincinnati and Atlanta
Church leadership positions Chair Board of Trustees, Cincinnati District Board of Trustees, Lay Leader, Men’s Ministry Leadership Team, and Adult Education Director
Created visual aids, training plans, manuals, quality assurance, managed customer experience, flipped classroom empowered students design-Data collection-Digital learning-Continuous -Demonstrated experience-Program