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Sales Engineer

Germantown, TN
February 19, 2020

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Richard S. Clark

901-***-**** (H) 901-***-**** (C) 8439 Glenbrae Cove, Germantown, TN 38139


Experienced telecom professional leveraging skills in technical support, sales, project management, and delivering high-quality products and services to existing and new business accounts. Excels in B2B and B2C sales, as well as account management, defining client needs, prioritizing solution implementation, managing customer support, and billing analysis. A team leader with demonstrated expertise in sales proposals, RFP responses, and in-depth technical recommendations on behalf of senior management and sales teams.

Core Strengths

Technical Support ~ Project Management ~ Cloud Computing ~ Consultative & Solution Selling ~ ROI ~ Budgeting

Sales Presentations ~ RFQ and RFP Development ~ Customer Service ~ Troubleshooting ~ Network Security

Technical Skills

WAN Technologies: DS-1, DS-3, VOIP, MPLS, VPN Services, Fiber Rings, and Metro Ethernet

Networking: Shoretel, Mitel, Nortel, Fujitsu, NEC, Cisco Voice, Video

Network Equipment: Firewalls, Switches, Routing Protocols, VOIP, and Wireless Products

Applications: LAN/WAN Networking including Multicast, Unicast, IGMP, and QOS

Traffic Shaping: IP, TCP, UDP, RTP, and MPEG-1/2/4

Software: Word, Excel, PowerPoint, and Visio

Career Overview

Memphis Communications Corporation 2018 to present

Project Manager/Technical Services

Support existing customer base, add,moves, and changes

Work with sales on new service design and planning

Install, support and service Toshiba, Shoretel/Mitel phone equipment

Ritter Communications 2015 - 2018

Solutions Engineer

Provide technical expertise during joint customer meetings

Provide solutions to meet customer business needs and provide guidance to sales on products and services

Develop proposals and pricing for all products and services

Help develop better product solutions as company grows

AT&T Services / Global Business Solutions 2012-2015

Technical Sales Consultant III

Support highly complex company products and services by leading pre-sale and post-sale technical consulting activities to drive unit sales plans

Manage technical support during company-hosted joint sales meetings, sales presentations, and product demonstrations

Project management of the installation of solutions, and maintain company business solutions, ensuring system functionality in adherence to technical specifications

Verizon Telecommunications 2011-2012

Sales Engineer II

Supported government and education account teams in aligning customer business needs with Verizon products and services, enabling customers to achieve business goals

Provided technical insight, network diagrams, and responses for developing proposals, RFPs and RFIs that demonstrate how business goals can be obtained

AT&T SERVICES 2007-2009

Technical Sales Consultant II

Identified and presented solutions for a broad range of voice, video and data services offered through AT&T Data Centers, including collocation, fully managed rack and applications services, web hosting, cloud services, and security services to enterprise and mid-market customers

Enhanced overall customer and end-user experience through product development and solution design

Consulted with cross-functional teams to identify sales strategies and identify business opportunities, steering market growth

Prior Related Experience: Network Sales Engineer II, Managed Solutions Specialist, and Systems Designer II for BellSouth Telecommunications.


Bachelor of Science in Industrial Technology

The University of Memphis

Certification and Training Courses

ITIL V3 Foundations Certification

Cisco Sales CCNA

Cisco C-Voice


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