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Service Representative Front Office

Hempstead, NY
February 19, 2020

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Seasoned Operations professional with 12 years of progressive experience across a variety of financial services organizations in the areas of client services, derivative operations, controls & risk mitigation.

Exceptionally organized, analytical and critical thinker utilizing best practices and subject matter expertise to help companies sustain healthy control environments & client relationships.

Internal systems: DTCC electronic based confirmation system, Loan IQ platform, Interactive database, Calypso, IGLES / CTS, Eagle – trading platform, Frame maker, E-Confirm, Endur, Boost (payment system)


Client Onboarding

Relationship Building & Management

KYC assessment

Risk & Compliance Implementation

Quality Assurance and Control

Strategic Planning

Derivatives Operations

Issue Prevention & Resolution

Internal Controls

Change Management


JP Morgan Chase, New York, NY Feb 2016 - Current

Senior Associate – Client Service Representative KYC Review

Client contact for operational issues including: valuations, collateral, settlements, documentation, audit, account set up, legal documentation and client reporting. Remain abreast of key initiatives, changes in the regulatory environment which may impact client onboarding. Analyze risks, proactive root-cause identification while assessing risk mitigation.

Central point of contact for Front Office Trading and Sales on Equity Swap trade booking

US issue resolution of domiciled clients trading Swaps in NA, Latin America, Asia, Asia-ex, and EMEA.

Identify and assess regulatory compliance risks within Asset Management globally

Assess controls related to risk. Plan, lead, and execute reviews in a risk focused manner and to a high standard in accordance with department’s methodology.

Liaise with Bankers, Sales and clients directly to acquire any missing KYC documentations.

Manage regulatory risks involved in client onboarding with special attention to meeting regulatory KYC requirements.

Critical understanding of internal controls

BMO CAPITAL MARKETS, New York, NY 2012 – Jan 2016

Team Lead – IRD, Derivatives Operations

Responsible for the overall strategy and execution for origination, operations, compliance and profitability of the bank’s customer derivative portfolio. Lead the review, implementation, and process maintenance ensuring efficient and risk based delivery of risk management solutions to clients. Ensure adherence to numerous Federal/ Regulatory guidelines.

Managed daily work flow of 6 associates, ensuring processes around trade verification/reconciliation, documentation, and settlements across OTC Derivatives products were achieved.

Led team that originated derivative transactions with customers that accomplish customer’s desire or requirements to manage interest rate risk.

Identified, measured, monitored and managed key credit and other critical risks related to customer derivative activities.

Managed relationship with treasury, compliance and legal to ensure customer transactions are appropriately documented and monitored.

Lead the design, development and production of various types of management reports, internal research and analysis.

Authorize daily clearing payments and accounting entries for LCH Clearnet (London Clearing House) CME (Chicago Mercantile Exchange) & ICE Clear Credit LLC (Inter-Continental Exchange) as well as Commodity settlement transactions.

CREDIT SUISSE, New York, NY 2007 – May 2012

Team Lead, Bank Loan Operations

Team lead on internal and external audit reviews with regulators. Leveraged strong positive relationships with clients when negotiating and identifying conflict resolution. Compliance related courses – KYC, Anti-trust Law, and Money Laundering.

Drove numerous global projects across India and New York including piloting template automation and overseeing the implementation of client Static Data.

Liaised with Front & Middle Office and IT group with providing functional requirement document around logics that created transparency with the limiting factors in daily workflow, which helped eliminate static data from a trade capture and a verification & confirmations cycle.

On boarded and managed a team of 5 based in Pune, India via conference calls / video, to draft confirmations, the utilization and knowledge of ISDA Definitions, group processes, effective confirmation retrieval methods from counterparties and client computer systems.

Assisted Equity Client Service team in pursuing client confirmations for various trade type structure trades such as: Cliquet, Plain Vanilla, and Asian Options transaction resulting in reconciliation of 70% economics breaks and language discrepancies.

Performed UAT testing for TRS on Loans and Commodities for the migration process onto company internal system (Lightning platform) and improved decision / logic implementation.

BEAR STEARNS & CO. INC, New York, NY 2005 – June 2007

Team Lead – Derivative Documentation

Developed methodology for team to review, validate, process and verify derivative deal inputs.

Managed a portfolio of trades - via drafting, retrieval of confirms, and conflict resolution of ISDA language issues for private clients, hedge funds and broker-dealers across Credit, Interest Rate and Equity products.

Streamlined Interest Rate and Equity Derivative trades through the Depository Trust and Clearing Corporation (DTCC) electronic-based system to resolve economics breaks and ensure trades were fully confirmed.

Coordinated and participated in paper confirmation Lock-Ins with a major broker-dealer mandated by the Federal Reserve; resulting in a 92% reduction in aged trades.

STRONGIN ROTHMAN & ABRAMS, LLP New York, NY 2004- June 2005

Defense Litigation / Paralegal

Supported litigation on complex case preparation ensuring highest level of accuracy.

Reported directly to six attorneys with broad ranged responsibilities comprising of highly detailed and complex preparation of cases from discovery to trial phase.

Coordinated multifaceted office functions comprising court calendar management, retaining of court reports and scheduling of conference rooms for deposition proceedings.


Hunter College (CUNY) B.A. Media Studies, 2003

New York Paralegal School – Paralegal Studies, 2004

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