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Manager Customer Service

Location:
Manila, Philippines
Posted:
February 19, 2020

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Resume:

Lawrence Leh

** *. ***** **. ***. *nd & *rd Avenue,

Caloocan City

+639*********

adbuu1@r.postjobfree.com

Personal Summary

A highly motivated and results-driven individual looking for new challenges and build a new foundation with a reputable company.

Career History

Sieben Manpower Solutions Inc.

Marketing and Operations Sept 2019 - Present

Pursues clients to expand the growth of the company

Responsible for and nurtures client relationships

Addresses concerns of deployed employees

Oversees daily internal operations of the company

Conducts meetings and coaching to subordinates

Jengaling Creative Corporation

Business Development Manager Nov 2018 – May 2019

In charge of scouting for locations for milk tea business

Sources suppliers for store operation needs

Oversee construction process

Newstar Shopping Mart, Inc. / Century Star Advance Construction Corp.

Assistant General Manager May 2018 – Oct 2018

Lead coordinator for engineering concerns of warehouse and shopping centers

Assists the General Manager in delegation of duties

Philippine Primark Properties, Inc.

Regional Operations Manager May 2017 – Aug 2017

Supervises overall operations of Primark Town Centers in the Northern Luzon Region.

Gives inputs to the construction side with regards to the design that will be beneficial to operations.

Makes sure that all town centers are operating efficiently and up to par with the best standards in terms of aesthetics, comfort, and convenience for all shoppers.

Monitors and reviews the operating budget or expenses of the town centers.

Oversees and coaches all town center supervisors.

Weekly management committee meetings for brainstorming of ideas.

Business Development Manager Nov 2016 – Apr 2017

Responsible for closing negotiations for the procurement of properties for Primark Town Center.

Sources sites in the Northern Luzon Region for town center development.

Manages Real Estate Officers on expansion strategies of Primark for town center development.

Assists in conducting market study for potential sites.

Negotiates and finalizes deals for site acquisitions that passed Primark’s financial hurdles.

Pinic International Corporation – CD-R King

Senior Warehouse Supervisor May 2016 – Oct 2016

Responsible for the swift distribution of stocks to stores. Ensures optimum efficiency of personnel and equipment in delivering core duties of warehouse.

Planning, coordinating, and monitoring the receipt, order assembly, and dispatch of goods.

Oversees planned maintenance of warehouse equipment and makes sure warehouse space is properly utilized.

Keeping stock control systems up to date and making sure inventories are up to date.

Briefing team leaders and officers in charge regularly.

Maintaining standards of health and safety, hygiene, and security in the work environment.

Regional Manager March 2013 – May 2016

In charge of branches in Baguio, La Union, Ilocos, travelling monthly to supervise store operations and address overall concerns of store and personnel. Handled between 8-10 area managers, having them submit monthly reports and conducting branch visits with them.

Oversees overall store operations of CD-R King in regions assigned such as Region 1 and CAR.

Meets with mall administrators, leasing managers, local contractors and engineers for store constructions, ingress, or egress,

Checks store cash inflow and expenses.

Helps with promotions that will boost sales performance of stores.

Handles customer related complaints and disciplinary actions like memos for store personnel.

Monitors and oversees local area managers under regional manager’s supervision.

Area Manager September 2010 – March 2013

Handled the top branch overall in sales for year 2011 and 2012. Overall top performing manager for 2012 and 2nd top performing manager for 2011.

Oversees overall store operations of CD-R King in assigned branches.

Handles customer related complaints and disciplinary actions like memos for store personnel.

Checks store cash inflow and expenses.

Helps with promotions that will boost sales performance of stores.

Transcom Worldwide

Customer Service Representative July 2008 – August 2009

Top customer service agent for May and June 2009.

Assists customers with billing issues and connection problems with their phone and broadband services.

Teleperformance Philippines

Technical Support Representative June 2008 – July 2009

Does high-speed internet troubleshooting for Verizon clients.

PSBank - Auto Loans Division

Dealer Coordinator March 2008 – April 2008

Worked as middleman between the financing bank and the car dealership with regards to all credit applications of clients.

Coordinated with the sales agents in completing required documents by the clients upon approval of their car loan.

Gourmet Fresh Market

Store Supervisor March 2005 – September 2005

Organized a systematic flow for maintaining inventory. Managed store income and expenses.

Oversees overall operations of store.

Monitors store inventory on a daily basis.

Maintaining standards of health and safety, hygiene, and security in the work environment.

Academic Qualifications

2000-2004 Philippine School of Business Administration- Manila

BS Accountancy

1998-1999 University of Santo Tomas

BS Medical Technology

1985-1998 Uno High School



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