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Customer Service Manager

Etobicoke, ON, Canada
February 18, 2020

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Professional Summary


Work History


Etobicoke, ON • 647-***-**** •

Cleaner, 05/2019 to 10/2019

Cls – Mississauga, Ontario

Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures. Completed [Timeframe] floor maintenance, including stripping, sealing and finishing of [Type] materials.

Cared for furniture and walls throughout home by spot-cleaning stains, addressing dings, and vacuuming common living spaces and bedrooms.

Mowed, trimmed and maintained exterior building spaces on regular schedule. Emptied trashcans and transported waste to collection areas. Categorized laundry received by clients based upon type and standard of fabric. Handled equipment, chemicals and materials properly and with caution. Examined [Number] rooms, halls and lobbies to determine need for repairs and replacement of furniture or equipment.

Ordered and stocked cleaning supplies based on current workload and upcoming jobs. Operated and maintained large cleaning equipment including carpet shampoo machines, industrial washing machines and dishwashers.

Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures.

Delivered quality customer service to address urgent needs and cleaning requests. Picking Packer, 10/2019 to Current

Amazon – Bolton, Ontario

Reviewed printed tickets or digital orders to get item numbers and merchandise locations. Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.

Maintained tidy and clean work areas to promote optimal productivity and safety standards. Noted unsafe components inside packages and discussed concerns with supervisors. Education

Worked with customers to pack items according to specific desires and requirements. Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.

Checked inventory and selected [Type] products from specific locations based upon customer orders and availability.

Entered package information into company's computer system using [Software] with high degree of accuracy.

Mentored team of [Number] [Job title]s through effective communication, active listening and


Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.

Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins. Supported current production needs by moving items between equipment, conveyors and staging areas.

Supported machine operators in setup and operation of production equipment resulting in efficient runs.

Graded and packaged [Number]+ finished products every shift, transporting items for additional processing, storage or shipment off-site.

Assisted customers with locating and choosing merchandise in any store department. Trained new warehouse employees on safety procedures and provided updated safety manuals for review purposes.

Diploma: Nutrition, 05/2012

Moqdisho University - Moqdisho, Somalia


Improve the provision of quality nutrition counselling and education in the hospital and other key contact points in the health programme.

o Enhance integration of Nutrition activities with other key health programs. o Assist and do all assigned work by the Nutrition Manager. o provide consistent quality patient and child care. o Maintain the measurement process eg: MUAC, High, Weight. o Participate food distribution for Lactating women, Pregnant and Malnutrition children. o Accomplish registration of OTB, SFP and SC. o Routine SFP and OTB for Nurse. o Assist the children in principles of nutrition and modifications of normal diet.

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