Sign in

Customer Service Sales

Miami, FL
February 18, 2020

Contact this candidate


Armando Laya

***** ******* ** ***** *****, Overland Park, KS 66223 Ph: 305-***-****


Objective: To work with a company that values problem solving, leadership & customer service. Knowledge & Skills:

Autocad Transmissions Suspensions Brakes Electrical System Gas and Diesel Engines Industrial Automation Preventive Maintenance for Commercial Busses and Trucks Maintenance of Agricultural Machinery and Irrigation System Warranty Systems Inventory Management Development and Implementation of SOP’s People Management & Training Analytical Thinker & Problem Solver Customer Service Focused Team Player Self-Driven Accountable Bilingual


Work Experience:

December 2017- Present. Corporative Warranty Analyst- MHC Kansas City MO.

-Supervised a team of 5 dealer monitored daily operation to guarantee a high level of customer service; and led troubleshooting effort to resolve warranty claims for Kenworth Trucks, Volvo Trucks, Hino Trucks, Isuzu Trucks.

-Managed inventory for service parts, equipment, and tool using a variety of computer software packages.

-Met with vendor to negotiable mark-up for warranty and warranty coverage.

-Conducted audits to ensure that warranty processes and extended warranties. July 2013 – August 2017. Logistics Manager - Global Logistics & Service Parts.

-Managed distribution and shipment of automotive parts from the US to Latin America. Prepared quotes and estimates, processed incoming orders, and guaranteed a smooth delivery of products.

-Managed database and inventory of parts. In charge of inventory accuracy, sorting and purchasing. -Met with suppliers to negotiate pricing and timely delivery of parts.

-Worked with marketing department to provide feedback on ways to attract new potential customers.

-Supervised a team of 5 employees responsible for customer care and warranty services. June 2008 – June 2013. Warranty Division Technical Support Supervisor - Volvo Group.

-Supervised a team of 7 employees. Monitored daily operations to guarantee a high level of customer service; and led troubleshooting efforts to resolve warranty claims for Volvo Trucks, Mack Trucks, Volvo Bus, Volvo Penta, and Renault Trucks.

-Managed inventory for service parts, equipment, and tools using a variety of computer software packages.

-Conducted audits to ensure that warranty parts in inventory met standards.

-Provided support for international service parts sales. January 2004 – March 2007. Customer Support Analyst - CAT Logistics

-Managed local and online sales accounts for automotive parts and equipment.

-Provided technical assistance for the sales department of 26 Chrysler dealerships.

-Managed inventory of Chrysler, Mopar, and Dodge service parts.

-Audited shipments from overseas suppliers.

-Managed problem resolution efforts of defective parts, claims and returns. December 1,998 – January 2004. Training Manager - Federal Mogul

-Trained on European gas and diesel engines.

-Updated databases for parts, model numbers, and instruction manuals.

-Provided technical support for sales department.

-Helped with the troubleshooting of mechanical malfunctions and defective parts. Certifications & Training:

• e-Warranty systems. USA.NC (Mack Trucks, Inc)

• UCHP Warranty Systems Volvo Truck and Bus Worldwide (Volvo)

• Volvo-Penta Warranty system worldwide Venezuela (Volvo)

• Warranty Systems for Renault Truck. (Volvo)

• Hyundai and Mitsubishi Warranty System (MMC)

• Brake diagnostics, steering, suspension and driveline (Federal Mogul)

• European Diesel Engine Parts (Federal Mogul)

• Engines D4, D6, IPS Marine (Volvo-Penta)

• Engines D13, MP8, DXi11 Trucks and Busses (Volvo) Education: 1997 - B.A. in Automotive. IUTI, Valencia – Venezuela

Contact this candidate