Customer Support Specialist
Business Solutions Organizational Customer Support Service Excellence
Accomplished customer service/support professional with extensive experience providing the leadership and direction needed to drive the achievement of key organizational service-related goals and objectives. Skilled at delivering a level of service while engaging customers that drives increases both customer satisfaction and loyalty. Proven strength building and maintaining strong, professional relationships with strategic business partners and stakeholders, including customers, based on the level of service providing and the solutions presented. Recognized for the ability to impactful results while working in fast-paced, dynamic business environments.
Areas of Expertise
Mutually Beneficial Solutions
Written & Verbal Communication
Strategy & Execution
Attention to Detail
WEDDING AND PORTRAIT PHOTOGRAPHER 2008 - Present
Self Employed, Denver, CO/Medford, OR/Renton, WA
Serve as a professional photographer at weddings and for professional portraits, photographing both events and landscapes.
Deliver outstanding customer service and build strong, professional relationships with clients during both pre- and post-production to ensure expectations are always exceeded and to drive increases in referrals.
Coordinate and produce all aspects of the photoshoots, including the set-up, the arrangement and management of props, lightening systems, cameras, and backgrounds.
Managed post-production, including the editing, retouching, and restoring of images using Adobe Photo programs, printing images, and photo book production.
Responsible for all aspects of the business, including bookkeeping, sales, and the marketing of the business.
SENIOR REPRESENTATIVE, QUALITY OPERATIONS 2016 - 2020
IBOTTA, Denver, CO
Moderated customer-submitted UPCs (CSUs), conducting research using various web tools to verify the offer and product matches, identifying issues with offers that affected savers/clients, and examined CSU escalations.
Delivered an exceptional level of service designed to drive increases in customer satisfaction, loyalty, and referral business.
Created CSU training materials, leading the CSU training for the team to drive increases in both individual and team performance.
Completed data audits based on client parameters and fraud.
Maintained open lines of communication with the team, sharing knowledge regarding frequent product changes.
Notable achievements while in the position included:
oManaged time in a manner that drove the achievement and exceeding of defined goals.
PRESIDENT 2015 - 2016
Moms Club of Renton-South, Renton, WA
Held a leadership role within the organization, updating and approving monthly calendars, creating and leading events, and managing invitations/RSVP’s through meetup.com.
Led monthly business meetings for a 50+ member club, coordinating the location, food, and entertainment for the member’s small children.
Hosted multiple events, planning, creating, and organizing all activities for pre-school age and younger children, in addition to coordinating club board meetings and all communication.
Approved and regulated both club business and membership in line with defined MOMS Club International standards.
COMMITTEE LEADER 2013 - 2014
Moms Club of Medford, Medford, OR
Successfully obtained volunteers for individual event committees in support of the club’s goals and objectives.
Coordinated both event planning and organization, including working to determine the location and the committee member’s responsibilities.
Led a number of highly visible events, many of which with 30+ adults and children in attendance.
PREVIOUS EMPLOYMENT: Training Supervisor – Borders Group, Inc., Barista, Shift Supervisor, Assistant Manager – Starbucks Coffee Company.
Applied Arts and Science, Photography – Red Rocks Community College, Lakewood, CO
Pursued General Studies – Frederick Community College, Frederick, MD
Studied Human Resources – British Columbia Institute of Technology, Burnaby, British Columbia