CMA and MBA FM candidate Foreign currency teller interested in financial analyst
Phone: 055******* Email: firstname.lastname@example.org Alain Town centre, U.A.E.
Personal Summary A highly motivated candidate of CMA planning to appear for exams in September October window and a candidate of MBA FM from Jaipur national university who will be able to provide key analytical support to company managers. Have completed B.com in 2011, scored 84 % in Accounts in Secondary Board Exams. Having experience as a foreign currency teller and customer service representative for 10+ years developed ability to wonder under pressure, consistently deliver quick and accurate transactions and reports, excel communication both verbal and written. Ambitious and looking forward to playing a vital role financial decision-making and adding significant value to a business. Being a candidate of CMA possess knowledge of budgeting, forecasting, and producing monthly financial reports. Preparing for CMA exams besides working for a financial house from 9 AM to 10 PM to meet their target have helped to complete tasks before deadlines.
Presently looking to join a company that offers long term career .
Exceptional communication skills
MS Windows proficient
Smooth and accurate cash flows
Ability to meet deadlines
Creative problem solver
Excellent grasp of accounting practices and policies.
Hold UAE driving license
Fluent in Arabic, Hindi and English
Professional Experience Financial customer service representative/foreign currency cahsier-2011 to present
Al Ansari Exchange – Al Ain, U.A.E.
Process financial transactions at high-volume branch in downtown business district. Bought, sold, and handled bulk amount of multi-currency transactions daily. Ensure quality of service by hand counting currency and walking customer through each transaction, no matter how high or low in financial amount.
Comply with AML rules and regulations for each and every transaction. Checked all currencies to detect any counterfeit if any exist. Verify customer identification, signature information. Manage deposits, withdrawals, transfers and check cashing.
Help customers with corporate transactions by collecting all relevant documents required on time so that their transactions don’t get delayed.
Promote financial products and services.
Store, update and retrieve financial data.
Balance daily transactions.
Obtain and process information and data required for purchase of bonds.
Answer queries and resolve problems concerning customers accounts or transactions.
Forecast daily currency requirements; offload excess currency position to head office or other branches, booking maximum profit and avoiding unnecessary fund blockage.
Monitor daily ongoing market currency rate and decide the buying and selling rate for each currency to attract new customers or retain existing customers ensuring maximum profitability for the company.
Help branch in filing documents .
Achieved an excellent drawer balancing record of zero shortages or overages throughout tenure.
Lowered average wait-time by 25% leading to highest customer satisfaction scores.
Educated customers on online service offerings and mobile apps.
Succeeded in maximum profit for the branch while dealing with big amount of foreign currency transactions.
Attended updated AAML training.
Identified suspicious transactions and reported them to Compliance department.
Maintained confidentiality about all the documents and policies of the organisation.
Customer service representative /Cashier – 2009 to 2011
Al Ansari Exchange
Handled all international and local wire transfers, assisted customers with salary deposits, disbursal and account opening, while ensuring best and smooth customer service. Counted and checked all dirham cash available at the cash drawer. Assisted customers on their concerns and issues over the counter and over the telephone.
Recognised for drawer count accuracy, customer service excellence and outstanding work ethic.
Built rapport with customers, displaying friendly, attentive service in all transactions.
Achieved monthly target by cross selling other company products and increasing transaction count as per customer needs.
Candidate of CMA
Gained education on preparing financial statements for internal and external purposes as per GAAP and IFRS, recognising revenue, managing cost, preparing budgets, forecasting, analysing variances, detailed knowledge of accounting principles and internal controls, various financial ratios .
Candidate of CMA -– IMA
Bachelor of Commerce –December 2011 - 63% Indira Gandhi National Open University India.
Candidate of MBA Financial management – 2019 -2020 -Jaipur national university .
CBSE Senior School – Darul Huda Islamic School UAE – 83
Full name: Farzana Nasrin
Date of birth: 15/10/1986
Visa status: Husband sponsorship