Sign in

Social Media Customer Service

Strongsville, OH
February 18, 2020

Contact this candidate


Sarah A. Atoulikian

A: ***** Deer Path Drive Strongsville, Ohio 44136 P: 440-***-**** E:


Bachelor of Business Administration 2018 Graduate (December)

Kent State University Kent, Ohio

Major: Business Management GPA: 3.15

Minor: Human Resources


The Merrymeeting Group, Independence, Ohio May 2019-January 2020

Onboarding and Training Coordinator (Business Performance Improvement)

Worked closely with clients to prepare detailed business plans for cell phone repair clients

Evaluated performance of client stores across the United States and identify performance improvement measures.

Demonstrated outstanding service by applying strong communication skills to respond to and solve client issues.

Prepared various charts and diagrams to analyze client store growth and performance.

Organized in-person training events for clients to assist them in improve their skills and business performance.

Utilized social media and press releases for clients to marketing their services.

Identified warranty programs for clients to support the products they sell

Prepared invoices and submit to accounting for client purchases

Maintained confidential documents that contain owner specific information.

Rovisys, Aurora, Ohio

Human Resources Intern June 2017-August 2017, May 2018-August 2018

Supported Human Resources various activities for a company with over 600 staff

Responsible for developing a wellness culture across the organization through the use of the Wellness Walls that displayed quotes, recipes, and workout suggestions

Participated in the HR Star Conference with 100 local vendors and learned the important attributes of a successful Human Resources Department

Planned, coordinated, and marketed Wellness activities that were a part of a week-long Corporate Challenge

Enterprise Rent-A-Car, Avon, Ohio

Sales Intern, Customer Service May 2016-August 2016

Utilized Process Capability Analysis method to provide excellent customer service for up to 25 clients per day

Integrated leadership and persuasive skills to present and sell insurance policies to rental car customers

Optimized time management skills to efficiently transport multiple customers per day to assist in rental process

Exhibited attention to detail to ensure that contracts between customers and Enterprise were completed accurately

Strengthened multitasking skills by responding to multiple customers concurrently to provide information and book reservations

Boston Market, Strongsville, Ohio

Lead Server May 2015-January 2016

Demonstrated strong communication skills by guiding and leading 18 members of staff

Served as a positive role model while training 3 new staff members, helping them to adjust to the environment and restaurant regulations


Microsoft Office Suite





Project Libre


President of Community Service, Delta Sigma Pi October 2015-December 2016

Greater Cleveland Food Bank Volunteer January 2016-August 2016

Member, Delta Sigma Pi September 2015-December 2019

Member, Kent State Business Leadership Club September 2015-December 2019

Member, Student of Human Resource Management September 2015-December 2019

Member, Habitat for Humanity August 2014-December 2019

Member, National Leadership and Success Society August 2014-December 2015

Member, Delta Gamma Sorority August 2014-December 2016

Member, Student Homecoming Committee August 2014-December 2016

Contact this candidate