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Customer Service

Allentown, NJ, 08501
February 18, 2020

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Andrew Schreck 609-***-****


Ithaca College -- Ithaca, NY (2013-2017)

B.A. Philosophy

Member of Ithaca College Wrestling Team (2013-2015) Work Experience

BrightView – Hamilton, NJ (May, 2018-Present)

Landscaping and Snow Removal Supervisor:

o Lead a maintenance team in servicing a portfolio of commercial properties:

Direct day to day activities regarding on-site operations, employee safety protocols, communication with clients, and maintenance of company equipment.

Directly train new hires in good practice and service methods, as well as developing and identifying team members with the skill and desire to grow professionally.

Manage subcontractors, schedule snow removal operations with clients and subcontractors, and handle all associated billing as dictated by service contracts. o Assist Account Management team in identifying, estimating, and proposing enhancement sales opportunities on client sites, as well as present enhancement sales opportunities to clients.

o Provided excellent service to new and high profile customers in tandem with Business Development team to build relationships and establish a high standard of service, creating lanes for further sales and business opportunities. Household Helpers -- Allentown, NJ (November 2015-May 2018)


o Effectively set up estimate appointments with both new and established clients to have builders discuss projects costs and schedules.

o Closed sales on additional future work with both new and established clients.


o Led employees in development of a social media page updated with pictures of successful projects designed to bring in business and showcase company abilities. o Created fruitful business opportunities by following local neighborhood pages for new potential leads.

o Established relationships with existing clients through excellent customer service for future business opportunities.

Extracurricular Activities

Ithaca College Leadership Academy – Ithaca, NY (2014-2017)

Helped implement a comprehensive, multi-year program with a mission to develop leadership traits with student-athletes at Ithaca College.

Rev Startup Business Competition – Ithaca, NY (2013-2017)

Created a business idea and presented product and rough business plan to a panel of judges to secure funds for development.

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