Work History
Customer Service
Representative
Oluwaseun
Balogun
Contact
Address
B Close, Williams Estate
Oke-Ira
Ogba, Lagos, 100218
Phone
adbuec@r.postjobfree.com
Skills
Computer proficient
Very Good
MS Office proficiency
Very Good
Complaint resolution
Very Good
Sales
Very Good
Product promotions
Very Good
Interpersonal communication
skills
Excellent
Problem solving skill
Motivated Customer Service Officer Adept at building productive relationships, resolving complex issues and winning customer loyalty. Bringing background of maintaining customer satisfaction and contributing to company success.
Customer Service Officer
United Bank For Africa, Ikeja, Lagos
Ensure that customer's instructions are duly effected by applying all standard checks and controls.
Provide solutions to client needs and give high priority to client satisfaction.
Engage customers to cross sell bank products and
services
Increase product sales and customer loyalty by
maintaining good client relationship.
Sale to prospective customers E-banking products, enroll new customers, and resolve related issues.
Process approximately 30 customer's account opening, transfer, and closure request.
Support branch sales and service team.
2018-06 -
2018-11
Direct Sales Executive
Page Financials, Ikoyi, Lagos
Analyze financial statement to determine customers' credit status.
Sourced qualified leads every month and maintained 60% conversion rate.
Initiate and follow up sales process from initial contact phase till closure.
Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
Develop and maintain productive business relationships with all prospects, partners and clients.
Maintained up-to-date knowledge of loan sales and
performed competitor analysis.
2018-02 -
2018-06
Education
Very Good
Teamwork
Excellent
Product Knowledge
Excellent
Customer Contact
Very Good
Languages
Yoruba
Advanced
English
Superior
Bachelor of Science: Geology
Ekiti State University - Ekiti State
Graduated with 3.68 GPA
Elected as Chairman House Committee on Departmental Affairs For Science Student Representative Council in 2015.
Member of Nigerian Association of Petroleum
Explorationists (NAPE)
2011-01 -
2016-09
Senior School Certificate (NECO)
Leeland College - Oregun,Lagos
2004-09 -
2010-07