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Customer Service

Location:
Ikeja, Lagos, Nigeria
Posted:
February 18, 2020

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Resume:

Work History

Customer Service

Representative

Oluwaseun

Balogun

Contact

Address

B Close, Williams Estate

Oke-Ira

Ogba, Lagos, 100218

Phone

081-***-*****

E-mail

adbuec@r.postjobfree.com

Skills

Computer proficient

Very Good

MS Office proficiency

Very Good

Complaint resolution

Very Good

Sales

Very Good

Product promotions

Very Good

Interpersonal communication

skills

Excellent

Problem solving skill

Motivated Customer Service Officer Adept at building productive relationships, resolving complex issues and winning customer loyalty. Bringing background of maintaining customer satisfaction and contributing to company success.

Customer Service Officer

United Bank For Africa, Ikeja, Lagos

Ensure that customer's instructions are duly effected by applying all standard checks and controls.

Provide solutions to client needs and give high priority to client satisfaction.

Engage customers to cross sell bank products and

services

Increase product sales and customer loyalty by

maintaining good client relationship.

Sale to prospective customers E-banking products, enroll new customers, and resolve related issues.

Process approximately 30 customer's account opening, transfer, and closure request.

Support branch sales and service team.

2018-06 -

2018-11

Direct Sales Executive

Page Financials, Ikoyi, Lagos

Analyze financial statement to determine customers' credit status.

Sourced qualified leads every month and maintained 60% conversion rate.

Initiate and follow up sales process from initial contact phase till closure.

Generated sales by prospecting leads, cold calling and negotiating advantageous deals.

Develop and maintain productive business relationships with all prospects, partners and clients.

Maintained up-to-date knowledge of loan sales and

performed competitor analysis.

2018-02 -

2018-06

Education

Very Good

Teamwork

Excellent

Product Knowledge

Excellent

Customer Contact

Very Good

Languages

Yoruba

Advanced

English

Superior

Bachelor of Science: Geology

Ekiti State University - Ekiti State

Graduated with 3.68 GPA

Elected as Chairman House Committee on Departmental Affairs For Science Student Representative Council in 2015.

Member of Nigerian Association of Petroleum

Explorationists (NAPE)

2011-01 -

2016-09

Senior School Certificate (NECO)

Leeland College - Oregun,Lagos

2004-09 -

2010-07



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