Pragnya Pandurang

Senior Business Analyst/ Scrum Master/Project Manager

Phone: 214-***-****

Email: adbu53@r.postjobfree.com

Senior Business Analyst with 9+ years of experience in Healthcare, Property and Casualty Insurance and E-Commerce domains. Proficient in Software Development Life Cycle methodologies such as combined with transforming business ideas into conceptual models and software solutions.

PROFESIONAL SUMMARY:

In depth knowledge about Software Development Life Cycle (SDLC) using Agile, Kanban, Scrum and Waterfall.

Developed and maintained Agile artifacts; Sprint backlog, Product backlog, burn-down charts.

Involved in Scrum events such as Backlog Grooming and Story-Point Estimation.

Facilitated Agile Scrum Ceremonies: Sprint Planning, Daily Scrum Meetings, Sprint Review and Sprint Retrospective Meetings.

Competent in understanding Business requirements and breaking them into Epics and Features.

Proficient in using UML in behavioural, structural modelling – created Use Case, State chart diagrams, Activity diagrams, Class diagrams, Sequence diagrams, Process flow diagrams and Data Flow diagrams (DFD) using MS Visio.

Performed AS IS and TO BE analysis for documenting Business Requirements Document (BRD), which in turn helps in transforming to Functional Requirements Document (FRD).

Conducted Gap Analysis, Business process analysis, SWOT analysis.

Worked with different business users eliciting business rules and various Functional & Non-Functional requirements.

Experience in requirements gathering by conducting Joint Application Development (JAD) sessions and Fit/Gap sessions.

Expertise in Requirement Elicitation techniques. Highly proficient in coordinating with the team and in working with users, stakeholders to elicit the requirements using Focus groups, Interviews and Brainstorming sessions.

Conducted Root Cause Analysis in identifying system gaps and deficiencies that required a business and technical based approach for problem solving.

Created Requirement Traceability Matrix (RTM) for tracking and managing changes based on project’s evolving needs.

Used JIRA for defect tracking and reviewed them in subsequent iterations of the application development process and facilitated Triage meetings.

Created workflow scenarios, designed new process flows and documented the business Process and activities of the business from the conceptual to procedural level.

Good database experience using Relational Database Management Systems (RDBMS) and MS Access.

Worked with various SQL tools with a working knowledge of relational databases and structure.

Effectively and accurately communicated relevant project information to the client and project team.

Trained users on the changes being released and conducted postproduction activities like getting feedback from users, prioritizing tasks with business users.

Possess excellent written and verbal communication skills. Responsible, self-motivated and organized.

Strong knowledge in software testing lifecycle, review and approve test plans and test cases, use of testing tools and Defect tracking mechanism and coordinate Sanity and User Acceptance Test (UAT) activities.

TECHNICAL SKILLS:

Domain

Banking, Insurance, Healthcare, E-Commerce

SDLC Methodologies

Waterfall, Agile (SCRUM), Kanban, Hybrid.

Business Process Modelling Tools

MS Project, MS Visio

Wire Framing Tools

Balsamiq, Pencil

Project Management Tools

JIRA, Rally

BI Reporting Tools

Tableau

Content Management Tools

MS SharePoint

Database Management Systems

Oracle, SQL Server

Operating System

Windows, Linux

Programming languages

SQL, Java.

Document

Management Tools

MS Office - Word, Excel, PowerPoint, Access

MS Project, Outlook, Office 365

PROFESSIONAL EXPERIENCE:

American Family Insurance

Newark, NJ

Senior Business Analyst Oct 18 – Present

American Family Insurance provides insurance products to customers. This project is a web-based application enabling actions like registering new policy holders on the internet directly and incorporating complete details of the customer and their vehicles. It also helps validate all these service operations at the end.

Responsibilities:

Involved in generating Test cases for Property and Casualty Insurances for different Levels of business.

Gathered all applications used by Property and Casualty users across all business units like Claims, Consumer, Underwriting, Specialty Lines, PCG (Private Client Group), and Travel Guard.

Reviewed test cases and test data for Business Users.

Implemented traditional Software Development method i.e.- Waterfall.

Involved in JAD sessions with end users, development and QA teams.

Developed the Test plans for quality assurance based on functional requirements.

Prepared Use cases and Activity flow diagrams and Workflow diagrams, considering the scope of the project.

Provided support across different domain areas such as Payments, Claims Documentation, and Auto Estimations, Fire Claims etc.

Primarily responsible for managing projects consisting of the processing and delivery of data conversions for insurance agencies.

Responsible to improve service, reduce coding errors, improve consistency, improve profitability, improve cash flow and reduce facultative placement errors through a front-end reinsurance system.

Analysed scope of the Edge project to create a Web-based application for agents to submit and maintain commercial insurance claims.

Assisted in creating wireframes for web interface with the GUI design team.

Played a key role in the UAT and Implementation of system enhancements and conversions.

Documented functional requirements documents (FRD) by interacting with development team for improving client's legacy system.

Conducted status report meetings with the business and the IT team on a weekly basis, as the most important aspect of the project was Data Mapping.

Environment: SQL Server, Windows, Share Point, MS Office, MS Project, Guidewire

Medco Health Solutions

Franklin Lakes, NJ

Senior Business Analyst Apr 17- Aug 18

Medco is a leading Pharmacy Benefit Manager (PBM), with the nation's largest mail order pharmacy operations. Through advanced pharmacy, Medco improves the health and lowers the total cost of care for clients and their members.

Responsibilities:

Created business requirements, functional specifications and use cases for content management applications including workflow, file management, image management and web page layout.

Worked on eBusiness and eMarketing data collection, design, implementation and reporting.

Worked with the project manager for planning and organizing the project activities.

Organized JAD sessions to understand the client’s existing business process.

Created data mapping document.

Planned and worked with the online marketing team to develop Direct-to-customer initiatives.

Analysed and documented the limitations of billing system.

Wrote test cases based on the business requirements that involved market risk analysis and risk management.

Created programs to analyse legacy system data and generated error reports.

Participated in various meetings and discussed enhancement and modification request issues.

Worked on E-commerce tools such as Paid search engine listing development, optimization, administration and ROI tracking (Ad Words) and SEO strategy development.

Actively interacted with other corporate departments, including executive, shipping, legal and information services as well as vendor relationships.

Worked on Email, Search Engine Marketing, Display Advertising, Webcasting, Social Media and other campaigns with extensive knowledge on CPC, CPM and CPA.

Environment: Google Analytics, MS Visio, MS Project, Oracle, E-Commerce, Shopping cart, E-payment.

American International Group Inc.

Jacksonville, FL

Senior Business Analyst Aug 15- Jan 17

American International Group, Inc., also known as AIG, operates through three businesses: AIG Property Casualty, AIG Life and Retirement and United Guaranty Corporation (UGC). This project is enhancement of Property and Casualty claims-handling framework giving an all advanced work process and the capacity to track performance. The robotized, Web-based framework gave the capacity of repair shop performances remotely to improve utilization of cases and rapidly add new functionalities to key frameworks.

Responsibilities:

Involved in the analysis of the functional, technical specifications, data mapping document and conceptual diagrams.

Wrote system requirements specification (SRS) and functional requirements specification (FRS) and Data Requirement Matrix (DRM) documents as per the business requirements and process flow.

Documented user stories and modelled use case diagrams by utilizing MS Visio.

Involved in Joint Application Development (JAD) sessions to develop and agree upon a system that focuses on a Business Requirement.

Defined User Stories (Functional Stories, Technical User Stories, Service User Stories).

Reviewed and approved Test Scenarios and Test Cases based on user stories.

Participated in Sprint ceremonies to suggest improvements

Worked on MS CRM Dynamics for handling the customer claim inquiries, validation and case creation.

Wrote process flow and business case documents of existing processes.

Actively involved in design of wireframes for the different UI’s with UX architects by mitigating the requirement and business validation rules.

Defined frameworks for the application development and analysed the areas of improvement.

Highly interacted with the development team and claim settlement experts making sure that the development of the project is meeting the business requirements.

Created Wireframes & Mock-ups, Analysis Models, Design Models, Activity diagrams.

Environment: Microsoft Office (MS Word, MS Excel, MS PowerPoint, MS Visio, MS Access), Agile, MS Project, SQL Server, HTML, UML 2.0, Salesforce, MS Project, Guidewire.

Sonic Healthcare

Austin, TX

Senior Business Analyst Mar 13 – Mar 15

Sonic Healthcare is a leading national healthcare solutions provider. It supports physicians, patients, and employers through the enhancement of pain management practices and promotion of better health through cutting edge clinical laboratory and genetics testing using state-of-the-art technologies. The project involved user interface development and Claims & Reimbursement processing.

Responsibilities:

Organized and facilitated Agile and Scrum meetings, which included Sprint planning, Daily Scrums or standups, Sprint Review and Sprint Retrospective.

Created and maintained Product Increment, Product Backlog and Sprint Backlog defining new systems operations for the project.

Facilitated User story grooming sessions. Helped the team in breaking down the Epics into User Stories and tasks.

Designed and developed various UML diagrams like Use cases, Activity diagram and Sequence diagram.

Played integral part in creating test plan, test scenarios and test cases.

Overviewed end to end defect management, bug fixes, retesting, break fixes, impact analysis and production assurance.

Worked with multiple teams to improve the overall claim and reimbursement processes.

Experienced in Managing Custom Dashboards and designing of SDFC custom objects, custom fields, pick list, role-based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation according to application requirements.

Environment: SQL Server, MS Visio, MS Project, MS Office Suite, JIRA, Rally.

Myntra

Hyderabad, India

Business Analyst July 11 -Feb 13

Myntra is India's largest e-commerce store for fashion and lifestyle products, Myntra aims at providing a hassle free and enjoyable shopping experience to shoppers across India with the widest range of brands and products on its portal. The project involved enhancing the website with content management system and working with marketing managers to develop a content management strategy. It also involved conducting ecommerce with features like campaign, mass mails.

Responsibilities:

Facilitate JAD sessions involving the management, development and user teams for clarifying requirements and facilitating better communication

Created and maintained Requirements Traceability Matrix (RTM) document according to BRD and FRD to manage the requirements.

Created Use case diagrams, Activity diagrams, Sequence diagrams, Dataflow diagrams using MS Visio.

Created Wireframes, UI Mock-ups, screenshots of the application using Balsamiq.

Designed and developed reporting and analysis that delivers actionable insights related to site performance, including recommendations to improve sales and profitability, understanding customer behaviours, and optimizing tactics and execution.

Supported ad hoc analysis needs and test & learn strategies related to the site to continue improving the customer experience and generate new sales drivers.

Deep understanding of payment methods and helped merchants take advantage of the latest innovations in the payments space.

Worked on eBusiness and eMarketing data collection, design, implementation and reporting.

Planned and worked with the online marketing team to develop direct-to-customer initiatives.

Contact this candidate