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Customer Service Pharmacy

Location:
Peachtree City, GA
Posted:
February 19, 2020

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Resume:

FELISHA WADE

*** ********* ***** ********* ****, GA 30269 904-***-**** adbu3u@r.postjobfree.com

OBJECTIVE

I am an efficient professional who has been consistently praised as hard-working by my co-workers and management. Over the course of my 17 year career, I have developed a skill set directly related to the role you are hiring for, including leadership, team building, project management, customer service, patient advocacy, prior authorizations, program management, and mentorship. Overall, I have consistently demonstrated organizational, computer literacy, communicative, and analytical abilities in every aspect of my pharmaceutical role at CVS Health.

EXPERIENCE

Feb 2020 – present

Clinical MTM Pharmacist(remote), Aspen RxHealth

Educating members on the the correct way to administer medication

Performing Drug utilization reviews

Informing patients of side effects associated with their medication list

Collaborating with physicians, nurses, and other healthcare providers in creating optimal patient outcomes

Dec 2019 – to present

Healthcare at Home Agent(remote), TTEC

Assisting Medicare and/or Medicaid members with new benefit plan enrollment for 2020

Ordering any assistive devices or Over-the-counter medication covered under benefit plan

Confer with members by telephone to provide information regarding OTC plan, ordering, or filing any grievances

Resolving member complaints by showing empathy, substituting an item, and contacting the health plan for resolution.

Keeping record of the member interaction or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Apr. 2002 - Nov.2018

Pharmacy Manager CVS Pharmacy Jacksonville, Florida

Collaborate with other health care professionals to plan, monitor, review, or evaluate the quality or effectiveness of drugs or drug regimens, providing advice on drug applications or characteristics.

Manage pharmacy operations, hiring or supervising staff, coaching and counseling direct reports.

Oversees budget planning and forecasting.

Develop procedures and systems to support pharmacy program implementations.

Responsible for managing the pharmacy operations for clinical program implementations

Maintain records, such as pharmacy files, patient profiles, charge system files, inventories, control records for narcotics and controlled drugs.

Exceeding goal metrics and expectations in the management level in several different retail locations.

CUSTOMER SERVICE REPRESENTATIVE

SPRINT, Tallahassee, FL / Jan 1998 – Jun 2000

Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

EDUCATION

Florida Agricultural & Mechanical University, Tallahassee, Fl

Doctor of Pharmacy April 2002

Pharmacy and Pharmaceutical Sciences

3.5 GPA cum laude

AWARDS AND ACKNOWLEDGEMENTS

2008-2018 Troop treasurer and regional cookie coordinator for National Girl Scouts of America

Recognized for CVS Pharmacy Best Customer Service award in district

Recognized for CVS Pharmacy Best Immunization award in district

Recognized for CVS Pharmacy Best Scripts to Budget award in district

Recognized for CVS Pharmacy Best Managed Controlled Profit award in

district



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