I am an efficient professional who has been consistently praised as hard-working by my co-workers and management. Over the course of my 17 year career, I have developed a skill set directly related to the role you are hiring for, including leadership, team building, project management, customer service, patient advocacy, prior authorizations, program management, and mentorship. Overall, I have consistently demonstrated organizational, computer literacy, communicative, and analytical abilities in every aspect of my pharmaceutical role at CVS Health.
Feb 2020 – present
Clinical MTM Pharmacist(remote), Aspen RxHealth
Educating members on the the correct way to administer medication
Performing Drug utilization reviews
Informing patients of side effects associated with their medication list
Collaborating with physicians, nurses, and other healthcare providers in creating optimal patient outcomes
Dec 2019 – to present
Healthcare at Home Agent(remote), TTEC
Assisting Medicare and/or Medicaid members with new benefit plan enrollment for 2020
Ordering any assistive devices or Over-the-counter medication covered under benefit plan
Confer with members by telephone to provide information regarding OTC plan, ordering, or filing any grievances
Resolving member complaints by showing empathy, substituting an item, and contacting the health plan for resolution.
Keeping record of the member interaction or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Apr. 2002 - Nov.2018
Pharmacy Manager CVS Pharmacy Jacksonville, Florida
Collaborate with other health care professionals to plan, monitor, review, or evaluate the quality or effectiveness of drugs or drug regimens, providing advice on drug applications or characteristics.
Manage pharmacy operations, hiring or supervising staff, coaching and counseling direct reports.
Oversees budget planning and forecasting.
Develop procedures and systems to support pharmacy program implementations.
Responsible for managing the pharmacy operations for clinical program implementations
Maintain records, such as pharmacy files, patient profiles, charge system files, inventories, control records for narcotics and controlled drugs.
Exceeding goal metrics and expectations in the management level in several different retail locations.
CUSTOMER SERVICE REPRESENTATIVE
SPRINT, Tallahassee, FL / Jan 1998 – Jun 2000
Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Florida Agricultural & Mechanical University, Tallahassee, Fl
Doctor of Pharmacy April 2002
Pharmacy and Pharmaceutical Sciences
3.5 GPA cum laude
AWARDS AND ACKNOWLEDGEMENTS
2008-2018 Troop treasurer and regional cookie coordinator for National Girl Scouts of America
Recognized for CVS Pharmacy Best Customer Service award in district
Recognized for CVS Pharmacy Best Immunization award in district
Recognized for CVS Pharmacy Best Scripts to Budget award in district
Recognized for CVS Pharmacy Best Managed Controlled Profit award in