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Customer Service Care

Location:
Albuquerque, NM
Posted:
February 19, 2020

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Resume:

Byron Robeck

El Paso, TX

adbu3s@r.postjobfree.com • 408-***-**** • linkedin.com/in/byron-robeck-46244249/

QUALIFICATIONS SUMMARY

Dynamic, versatile professional pursuing a BS in Accounting and with several years’ experience in operations management, customer service, and talent training and development.

Customer Service Management: Proven leader of customer success functions, unflappable in the face of customer issues, exceptional at hiring/managing talent, comfortable working on a wide variety of projects, and capable of building operational excellence that generates high customer satisfaction.

Talent Training & Development: Outstanding strategist distinguished for proven leadership and team-building skills and excellent conflict resolution abilities.

Organizational Leadership: Highly organized with combination of analytical, creative, and business expertise to guide operational planning and implementation. Success meeting and exceeding organizational goals within team driven and self-guided roles.

Project Oversight: Proven successes in delivering superior customer care, analyzing processes, developing plans, and controlling budgets to safeguard project timelines and completion dates.

EDUCATIONAL BACKGROUND

Bachelor of Science in Accounting, 2020

UNIVERSITY OF TEXAS AT EL PASO, El Paso, TX

Certified Management Accountant, anticipated 2020

PROFESSIONAL EXPERIENCE

COSTCO, San Jose, CA

Front End Assistant, Meat Department (2007 – 2015)

Set-up meat department and equipment for daily use and production. Prepared, packaged, and labeled a variety of food for wholesale distribution. Demonstrated an openness to and acceptance of changing business needs by maintaining professional behavior and flexibility with work assignments.

Selected Contributions:

Delivered superior customer service and support, quickly assessing customer needs and providing answers and solutions.

Successfully cross-trained to perfect meat cutting skills and assist supervisor when needed .

FOX RENT-A-CAR, San Jose, CA

Rental Agent Supervisor (2006 – 2007)

Drove organizational excellence to manage the day-to-day operations of high-volume business unit while and ensuring superior customer service. Accountable for P&L, budget administration, excellent customer service, training and development, and performance metrics. Proactively planned proper fleet operations and logistics for upcoming reservations.

Selected Contributions:

Cultivated successful client relationships, lead in developing and implementing strategies, goals, policies, procedures and services to achieve organizational objectives for the team.

Championed a culture of accountability while promoting the company’s mission to achieve a required customer service score.

Additional experience as an Electrician’s Mate, Third Class with the US Navy in Charleston, SC.



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