Steven Duguay

Bilingual customer service agent

Tel 416-***-****

adbu2c@r.postjobfree.com

To whom it may concern,

I’m writing to you today concerning the amazing opportunity you have available at

your organization that would allow me to work with yourself and your amazing team as a Bilingual Customer service agent.

Here is a quick overview of my employment history.

20+ years of customer service experience

5+ years of marketing and sales experience

Strong communication skills both verbal and written in French and English

Team leader and works great in a team

Can work in a fast or slower passed environment

Available for all shifts

I’m an analytical thinker and I can work very well alone or in a team. I’m a team leader and take initiative when required. I’m available to start work as soon as possible.

I’m fully committed to this opportunity and look forward to speaking with you shortly about my experience and how I can be a valued employee on your team. Thank you in advance for taking me under consideration for this amazing opportunity.

Best regards,

Steven Duguay

STEVEN DUGUAY

293 Mohawk Road E

Hamilton,ON

L9A2J1

416-***-****

adbu2c@r.postjobfree.com

CAREER OBJECTIVE

Bilingual customer service agent

SKILLS & ABILITIES

Honest, Reliable and takes initiative

Strong bilingual communication both verbal and written in French

Willing and able to handle a wide variety of tasks

Dynamic leader and team player, analytical thinker

Strong organizational and follow-up skills

EMPLOYMENT HISTORY

RBC Canada 02/28/2011 – 06/14/2019

Sr Customer service agent – Travel Insurance

Opened travel claims and effectively managed the medical, operation and reputational risk for each client.

Triaged incoming claims ensuring accurate contact information was taken such as travel dates, loss dates, medical requirements and travel requirements.

Called service partners to arrange repatriations and returns back home when medically fit to travel.

Handled all escalation calls in French and English

Was the night manager for 1 year

Made all pay ability decisions for claims under $500,000

Verified the accuracy of the claim and if playability is questionable

Coloplast Feb 5 2007 – 01/15/2011

Marketing Assistant

I was responsible for all graphic designs associated with sales and marketing.

Hosted and attended yearly and monthly marketing strategy meetings

Organized seminars and events for marketing managers – Booths, speakers, travel, and literature.

Co-ordinate all aspects of literature- picking, shipping and replenishing.

Created and updated inventory back-order list, the list contained buying patterns list, price list.

Translated all literature pieces.

Created and updated the monthly sales newsletter.

STEVEN DUGUAY

416-***-****

VitalAire April 2006 – Jan 31 2007

National Bilingual Customer Service

Maintained accurate department files and records

Helped in all aspects of sales, marketing, promotions and public relations

Created and implemented the national sales catalogue

Handled all bids for ongoing Tenders

Trained all new department staff.

Assisted in the hiring process for the customer service department

Handled escalated calls in English and French

Provided information pertaining to the products for sale.

EDUCATION

Newtonbrook S.S

1995/1999

French Immersion

Graduated Grade 12

Received award for best performer & supporter of school band

Collège Des Grand Lacs

Travel & Tourisme 2000/2001

Bilingual vacation counselor

World Mark Bilingual travel agent

AAWM Canada's member’s choice program

AWARDS AND CERTIFICATES

Certificate for Indesigne, and Illustrator

The International Customer Association “Managing and Training Program”

Trained in Diversity in Society and First impressions

Certificate for both CPR and Basic First Aid, also standard military aid

INTERST AND ACTIVITIES

Insurance, Law, Marketing, Designing, Fraud

References upon Request

Contact this candidate