CONTACT

Address : Kaleeckal House, Chemmanadu, Varikkoly P.O Thiruvaniyoor Ernakulam India 682308

Phone : +974-********

Email : adbtxz@r.postjobfree.com

SKILLS

Staff development,

Scheduling

Budgeting

Self-motivated

Communication skills

Extremely organised

Strong verbal communication

Fluent in English, Malayalam, Hindi and Tamil

Microsoft Office

Time management

Problem solving

Team player

Team management

Baby Jose

PROFESSIONAL SUMMARY

Motivated Housekeeping Manager with 20 years of experience.Recognized for assessing operational needs and developing solutions to save costs, improve revenues, and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team building record.

WORK HISTORY

Floor Supervisor 09/2018 to Current

Bahamas Paradise Cruise Lone - West Palm Beach, Florida, USA

Managed team of 120 employees, overseeing the hiring, training, and professional growth of employees. Responsible for the daily shift operations of Housekeeping, Recreation/Health Club, Laundry and Maintenance. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Directs all Hotel Maintenance work with maintenance team. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

Managing Housekeeping Operations

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.

• Works effectively with the Engineering department on guestroom maintenance needs.

• Supervises the property general cleaning schedule.

• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

• Inventories stock to ensure adequate supplies.

• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.

• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.

• Supports and supervises an effective inspection program for all guestrooms and public space.

• Communicates areas that need attention to staff and follows up to ensure understanding.

• Ensures all employees have proper supplies, equipment and uniforms.

Managing Departmental Costs

• Participates in the management of the department's controllable expenses to achieve or exceed budgeted goals.

• Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

Ensuring Exceptional Customer Service

• Responds to and handles guest problems and complaints.

• Strives to improve service performance.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Conducting Human Resources Activities

• Participates as needed in the investigation of employee accidents.

• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.

• Ensures employees understand expectations and parameters.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

• Observes service behaviours of employees and provides feedback to individuals.

• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.

• Participates in the employee performance appraisal process, providing feedback as needed.

• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.hotel maintenance work with maintenance team.

General Manager 03/2018 to 08/2018

Cintra Cottons - Ernakulam, India

Managed all purchasing, sales, marketing and customer account operations to ensure efficiency and performance.

Executive Housekeeper 12/2016 to 03/2018

Le Maritime - Ernakulam, India

As a Pre- Opening team member entire Housekeeping operations and set up all required stations of Housekeeping asper 5 star standard. Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.

Head of Cabin Crew 11/2014 to 05/2016

Grand Circle Cruise Line - Grand Cayman, Cayman Islands

Managed team of 60 employees from different Nationalities. Overseeing the hiring, training, and professional growth of employees. Responsible for the daily shift operations of Housekeeping, Recreation/Health Club, Laundry and Maintenance. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Directs all Hotel Maintenance work with maintenance team. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

Housekeeping Manager 01/2010 to 06/2013

Gokulam Park - Doha and Cochin, Qatar

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club, Laundry and Maintenance. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Directs all Hotel Maintenance work with maintenance team. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.

Accommodation Supervisor 04/2003 to 09/2007

P & O Cruise Line - Southampton, UK

Delivered an exceptional level of service to each customer by listening to concerns and answering questions. Responsible for the daily shift operations of Housekeeping, Recreation/Health Club, Laundry and Maintenance. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Directs all Hotel Maintenance work with maintenance team. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

Housekeeping Attendant and Bell Boy 12/1997 to 03/2003

Taj Residency ( A Taj Group of Hotels) - Ernakulam, India

Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

EDUCATION

NVQ Level 1 : Hotel Management, 1995

IIMS Cochin - Ernakulam

Diploma in Hotel management Course and work in Professional Prospecting Skills.

A-Levels : Maritime And Required Marine Safety And Security Courses, 2018

DG Shipping - Ernakulam

CRICKET AND FOOTBALL

I am a Fan of Indian Cricket Team. I love watching and playing Cricket. I do like Football also.

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