SKILLS

Skills include Customer Service, Problem Solving, Documentation, Purchasing, Auditing, Software Asset Management, Technical Support, Troubleshooting hardware / software, Procurement, Apple/ Windows Support, Adobe, Microsoft Office, Lotus Notes, Active Directory,Office 365, Presentation, Jamf Casper,

EXPERIENCE

Owner Wonder Woz Fitness Dec 2017 – Present

Independent Beach Body Coach, helping people become the best version of themselves, through fitness, nutrition, and faith.

Senior Support Analyst NCR June 2019 - Present

Responsibilities include: managing tickets, email requests, assisting team members, Mac OS support, application support, documentation, inventory, and customer service.

Sr. Analyst - Compliance, Mac (SAM); Mac Support Spec Macys Oct 2015 – June 2019

1-year of Server Audits, saved the company $350,000.

1-year Mac Software management, Purchasing, Technical support, Deployment support, Software support, Customer Service

Lead Service Desk team of 4 with 2nd level support, escalations, new hires, moves, conflicts, education, troubleshooting, and problem solving. Trend analysis, documentation and work flow documentation

Analyst I/II Mac Support Macys Feb 2010 – Oct 2015

Lead Service Desk team of 4 with 1st level support, escalations, new hires, moves, conflicts, education, troubleshooting, and problem solving. Also Managed weekly reports and trends within the environment.

Help Desk Coordinator Elie Tahari Ltd July 2006 – April 2009

Lead Service Desk team of 3 with 1st level support mac and windows, Adobe Applications, MS office, Active Directory, Laptops / Blackberries, Tracked all calls, escalations, as well as procurement of internal hardware.

Technical Support Professional Stream International August 2001 – May 2006

100% Phone Support for Desktop Publishing applications. Go to person for Level 1 /Level 2 escalations, troubleshooting, and irate customers.

IT Technical Analyst David Evans and Associates, Inc. May 2000 – March 2001

Report Writer, using Report Smith, Crystal Reports, HR Access Databases, Developed Cold Fusion Interface for inventory database

EDUCATION

BS of Computer Science March 2000 Western Oregon University

Computer Science, Early Education, Science Core, American Literature and Minor: Spanish

CERTIFICATIONS

Casper Certified Admin, Apple Certified Professional, Adobe Creative Suite Master CS2, Adobe Indesign 2,CS, CS2, Adobe Illustrator CS, CS2, Adobe Photoshop CS, CS2, Adobe Acrobat 6 professional, Adobe Acrobat 7 Professional, Adobe FrameMaker, Adobe Go Live CS

OBJECTIVE

To Lead a team of diverse and dynamic people, handling Creative Support, issues at all levels.

adbtxx@r.postjobfree.com

732-***-****

www.linkedin.com/in/annedelinajohnson

adbtxx@r.postjobfree.com

Link to other online properties: Portfolio/Website/Blog

VOLUNTEER EXPERIENCE OR LEADERSHIP

RCIA Team Lead – 7 Years

Macys’ Parade Volunteer - 8 Years

Macys Fireworks Volunteer – 2 years

Awards:

3 Make Magic Now Awards ( team )

1 Magic Every Day ( Personal annual)

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