PRAVEEN MURUGESAN

E-mail: adbtvw@r.postjobfree.com

Mobile: +91-770*******

Senior Analyst with highly skilled and dynamic experience with a consistent track record of implementing high-performance technical solutions.

Technical expertise in configuring Routers, Switches and Range Extender using CCNA/CCPN.

Handling Sev1/Sev2 Incidents reported by automated alerts and by the customer.

Incident, Problem and Change Management using Service Now and ensure all Process lines are attended to within SLA.

Skilled in assigning IP & Technical exposure in Sales Force and CISCO WebEx Application.

TECHNICAL PROFICIENCY

Tools

Service Now, Incident Management, Oracle

I-Procurement, Sales force

Applications

Cisco WebEx, Box, ICE, OneDrive

EXPERIENCE HISTORY 3

Dates

Organization

Designation

Dec 2016 – Till Date

HCL TECHNOLOGIES LTD

SENIOR ANALYST

JOB ROLE

Providing Technical support and handling Incidents and service request in service now.

JOB DESCRIPTION IN HCL TECHNOLOGIES

Handling Sev1/Sev2 Incidents reported by automated alerts and also by the customer.

Incident, Problem and Change Management using Service Now and ensure all Process lines are attended to within SLA.

RCA handling and carrying out preventive actions for high priority incidents.

Creating End-User communication content for Windows.

Ordering Lab Machines from Dell & Apple (vendor).

Processing the purchase request in oracle i-procurement.

Tracking the request with FEDEX tracker.

Processing PO with Dell tool and updating Invoice in tracker.

Assisting customer through WebEx and cisco Jabber

Attend Weekly Meetings with Clients for operations review and provide updates as required

Remote support environment troubleshooting and resolving issues in various sites like United states, Singapore, Brazil, Germany and Malaysia

Handle First level and second level Network and software related issues.

Assign and resolved the issues for customer using Desk supporting tool

Installing and Configuring the DHCP Client server.

Symantec Exec 2012 Installation and configuration schedule the job as per our requirements

Remote support environment troubleshooting and resolving issues in a multi-server network environment.

Perform the tasks of providing support to remote and on-site installation of products.

Handle responsibilities of installing Broadcom applications like Box, in motivation now, CRBE, Cloud search etc. .

Responsible for assisting customer by providing guidelines on preventive maintenance and system configurations.

Handle responsibilities of monitoring product performance and update the report to the Project Manager.

Installing, configuring and trouble shooting in windows 98, 2000, Xp, Vista, Win 7

To Create Domain and configuring the Client machines, PC troubleshooting in a Small network environment.

Installing, configuring and trouble shooting in windows 98, 2000, Xp, Vista, Win 7

Allocate the permission for client Machines.

Installing, configuring, upgrading and Troubleshooting OF Dell and Apple Desktop & Laptops.

PROJECTS

Worked for BROADCOM as a Client.

EXPERIENCE HISTORY 2

Dates

Organization

Designation

April 2016-Dec2016

CSS CORPORATION

Network Support Engineer

JOB ROLE

Providing Technical maintenance and Network Support to entire Home/Small scale Industrial Networks involved in the IT Infrastructure.

JOB DESCRIPTION IN CSS CORPORATION

Identifying, diagnosing and resolving network problems.

Tactfully handling irate end users.

Performing complex implementation and maintenance tasks on the LAN and WAN. Providing daily operational support.

Writing up accurate technical documentation.

Configuring LAN, WAN, Wireless and security equipment.

Supporting Windows/MAC desktop technologies.

Working on large scale, publicly facing small scale networks/home networks.

Monitoring network performance.

Configuring Cisco Routers, Linksys Routers, Belkin Routers, Switches and Firewalls.

Participating in 24x7 on-call rotations. Ensuring that service level agreements are met.

Interacting with clients/customers understanding their needs & providing technical support to clients/Customer by remotely accessing their networks & troubleshooting the issues raised

Remote accessing through CISCO WebEx application.

Trouble shooting Router Link related,-Configuring and Maintaining the Wireless Cisco, Linksys ( routers,Range extender,modem).-Configuring Cisco, Linksys 2.4 ghz & 5ghz.

Administrating LAN and WAN connectivity.

Installation, Integration and maintenance of LAN and WAN setup.

Responsible to resolving trouble-tickets raised by clients/customer through phone, email or remote access.

VLan Configuration in L2 and L3 Switch, port management switch management.

Perform the tasks of providing support to remote and on-site installation of products.

Assign and resolved the issues for customer using Sales force tool.

PROJECTS

Worked for Cisco & Belkin as a Client.

EXPERIENCE HISTORY 1

Dates

Organization

Designation

June 2015-Mar2016

Info Systems

Junior Network Engineer

JOB DESCRIPTION IN INFOSYSTEMS

Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem.

Provide hardware / software / network problem diagnosis / resolution via telephone / email / Direct Servicing (Patching OS, Installing Networking Devices.

Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.

CERTIFICATION EXCELLENCE

●Certification in “Diploma Software Testing (Manual)”

●Workshop in Securing Cyber Space from CYSI India in 2014.

●Certification in “Fibre Optic cables” at BSNL Telecom training.

QUALIFICATION EXCELLENCE

●BE CSE from Vinayaka Missions University, Chennai in the year 2011-2015 with 71 %

●HSC from Government Boys Higher Sec School, Katpadi in the year 2011 with 48%

●SSC from Government Boys Higher Sec School, Katpadi in the year 2009 with 44%

PERSONAL PROFILE

Name : M.PRAVEEN MURUGESAN

Date of Birth : 04-04-1993

Father’s name : MURUGESAN

Sex : Male

Languages Known : English, Tamil and Telugu

Nationality : Indian

Address : Plot no.6, Maruti Nagar, Periapudur Post,

Katpadi, Vellore, Tamil Nadu -632059, India.

DECLARATION

I hereby declare that all the information furnished above is true to the best of my knowledge.

Name: Praveen Murugesan Date:

Place:

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