SIDHYA IYER

PROGRAM/PRODUCT MANAGEMENT

Frisco, TX 214-***-**** adbtv8@r.postjobfree.com SidhyaIyer Linkedin

Offer 10 year of experience in IT service industry as a leader /contributor as a Product Owner/Technical Program Manager and Senior Quality Assurance engineer

Product Management Strategy Project Management Outsourcing

Productivity Performance Management Quality Assurance Engineer Stakeholder Relations Strategic Planning Client Satisfaction Process Improvement Cross-functional Collaboration Team Leadership Coaching Training Mentoring Resource Planning Offshore management UAT Scrum Master Release Management

HIGHLIGHTS OF CAREER

PRODUCT OWNER/TECHNICAL PROGRAM MANAGER - IBM 2017 – Present

IBM WATSON HEALTH –Dallas, TX

Motivated and forward-thinking Product Owner/Program Management with years of experience in a dynamic SaaS environment who lead multi-disciplinary engineering Projects through the entire Project Lifecycle using Agile/Scrum methodologies. Represent business Stakeholders and Customer needs and serve as a subject matter expert to communicate the business vision and strategy to elicit, understand, analyze, document, refine and communicate business needs, so that business and/or technical delivery teams can build effective solutions.

PROJECTS:

Clinical Data Integration (CDI) Migration to Cloud

Accomplished: Successful Migration of CDI to Cloud Platform (from Atmosphere to Watson Care Manager)

Ad hoc Campaigns: Ability for Drs (Providers) to create ad hoc campaigns based on their needs to do so

Accomplished: Successful creation of a backend service that the Client can run communications through and open the service up to customers to use a self-service model to get the results and communications out of our service that they are looking for.

Global Outreach Engagements (In Progress): Outreach delivers automated, evidence-based communications that enables providers to focus on promoting better health outcomes with their top-priority patients and simplify patient alignment with quality measures and initiatives.

RESPONSIBILTIES:

Acted as liaison between business, sales and IT teams to refine the product and incorporate features based on market demands.

Partnered with IT and product leadership to drive and manage the solution development process and ensure the product team understands the direction and vision.

Collaborated with teams to discover and deliver the best solution to the market presented by the product team lead and the business.

Created and maintained the solution vision, roadmap, and product backlog of work through the project's life cycle.

Translated features into user stories within the team’s backlog while managing, ranking, and prioritizing the backlog to reflect stakeholder’s requirements

Process mapping for Projects with the engineering team for Product Backlog and deliverables

Actively participate in the Architectural design and planning of the projects and get the necessary sign offs

Collaborate with the team to plan project sprints

User acceptance on stories

Bi -weekly status updates and presentation to Project Sponsors /Stakeholders

Maintaining Project Artifacts and documentation

Managing project schedules, identifying risks and clearly communicating them to project stakeholders

SR.QUALITY ENGINEER - IBM 2012 – 2017

IBM WATSON HEALTH /PHYTEL – Dallas, TX

Worked on testing various Products in Atmosphere (Coordinate, Insight and Outreach) using Agile methodologies from Project initiation through Project closing. Ensuring Test coverage through automation using Selenium for Web applications Expert in testing Rest API using Postman and SOAP UI

Performed both manual and automated testing in order to create test scripts for complex projects.

Participated in creating test plans, test data, test cases, and test scripts.

Participated in formal reviews of business requirements, user stories, and application design.

Responsible for test coverage based on business requirements, user stories, and application design.

Document and report test results

Collaborate with the development team to communicate any identified bug fixes needed for the applications

QA LEAD ENGINEER 2007 – 2011

GREATWIDE LOGISTICS – Dallas, TX

Worked on testing various Recruiting applications in Job Science (sales force) and Ten Street (recruiting application for drivers), Tested multiple reports like Executive Scorecard, Driver Profile, TOC Metrics Scorecard, Billing and Invoices.

Accomplished client satisfaction through timely delivery of the applications and maintenance.

Active participation in Review and Requirement gathering meetings.

Identify and Document functional requirements into a BRD

Database testing for Reports using SQL Server Management Studio.

Actively participate in Data Warehouse/Data Mart design, System analysis, design, development, and database design.

Work closely with Database Report writer to Document the Reports and Process flows (Visio).

Interact with Users and Software developers to understand the functionality and process flow of the Reports / Applications.

Implement test plans to test the Reports/Application as per the requirement.

Develop and review test cases and test plans to check if there are in lieu with the requirements (traceability matrix).

Review bug reports/issues and close them.

Change Control Management

Use SQL queries to validate the data which involved using of joins for multiple tables to validate Stops, Fuel Surcharges, Detention, Toll, and other charges

Content management in SharePoint, responsible for making changes in development and pushing changes to production

QUALITY ASSURANCE ANALYST 2005 – 2007

MUTUAL SERVICE CORPORATION – West Palm Beach, FL

Advisor Online Project – A web based application, which is a re-write of the existing Front Office and back Office application into a single application that serves both front and back office customers. This financial application helped individual financial advisors to take decision regarding financial transactions.

Involved in parallel testing, i.e. comparing and testing of old application with the new on-process application.

Gathered requirements from the old application, developers and management.

Developed test cases using Mercury Quality Center.

Executed the test cases manually using Mercury Quality Center.

Reported defects in different modules of the application in Mercury Quality Center.

Actively participated in the weekly bug review meetings.

Performed regression testing on different versions/builds after fixing of different bugs.

Wrote SQL queries for backend testing of Microsoft Sql Server using SQL server management studio.

Identified the objects, their properties and methods, using Object Spy, in Mercury Quick Test Pro.

Developed Data-driven automation scripts, using data from different Excels sheets, through Mercury Quick Test Pro.

Modified VBScripts for the customization of the automation script in Mercury Quick Test pro.

Developed a shared object repository in Test Director, through Mercury Quick Test pro.

EDUCATION & CERTIFICATIONS

Dual MBA in IT & Finance University of Dallas – Dallas, TX

Bachelors in commerce University of Mumbai– Mumbai, IN

SASM SAFe certified Advanced Scrum Master

POPM SAFe certified Product Owner Product Management

TECHNICAL SUMMARY

Automated Test Tools – Mercury QTP – QuickTestPro, Mercury Quality Center and TestDirector, Selinium, Soap UI

Bug Reporting Tools – Quality Center (TestDirector), and Rational Clear Quest, Microsoft Test Manager, Jira

Programming Languages – C / C++, SQL, PL/SQL, and HTML, Java

Web Services- – SOAP UI, REST, POSTMAN,MICROSERVICES

Database Systems– Oracle 9.i / 10g, MS-SQL Server, MS-Access, MySql. Packages – : MS-Office (Word, Excel, PowerPoint, Outlook), and SAP (FICO) Project Management Tools – : MS-Project, Concept Draw, Jira, Lucid Chart, Trello ETL Tools – Informatica and DataStage. BI Tools – Cognos and SAP BO.

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