A G
Midwest City, Oklahoma ***** 405-***-**** adbtri@r.postjobfree.com
Agile and adaptable team leader with stellar work history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Relationship building and management
Order management
Team leadership and coaching
Maximizing profitability
Detail-oriented
Staff training and development
Strategic thinker
Database management
Accurate money handling
Order processing
Training and development
Financial operations management
Personnel development
Operations
Excellent customer service skills
Goal-oriented
Merchandising
Customer-oriented
Customer relations
Staff management
Mathematical aptitude
Team leadership
Reviewing candidate backgrounds
Wages and salary
Employee relations
Conflict resolution
Organizational development
Recruitment
Talent management
Mobile marketing
Email marketing
New business development
Client engagement
Project management
Research
Applicant tracking systems proficient
Interviewing skills
Talent acquisition plans
Recruitment strategies
Contract negotiation abilities
Resource planning
File and records management
Interviewing
Recruitment/staffing
Training programs development
Records maintenance
P S
S
Employment opportunity postings
Pre-employment screening
Training development
Contract negotiation
Candidate sourcing
Benefits and compensation
Statistical reporting
Performance management systems
Employee coaching
Audit preparation and reporting
Payroll administrator
Store Manager, 01/2012 to Current
Follett Higher Education Group – Oklahoma City, OK Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns. Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Rotated merchandise and displays to feature new products and promotions. Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
Created work schedules according to sales volume and number of employees. Delivered positive results by controlling monthly operations budget and limiting financial discrepancies. Engaged and interacted with customers to create positive shopping experiences and drive revenue growth. Supervised guests at front counter, answering questions regarding products. Managed all aspects of store operations, including organization, maintenance and purchasing functions. Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
Mentored new hires, resulting in stronger staff development and increased productivity. Gathered and organized supplementary material to support structured lessons. Identified and proactively solved internal problems related to employee turnover by revamping training approaches.
Recognized and tapped talented staff to fill key positions and maximize productivity. Tracked attendance and progress against goals for each participant. W H
Scheduled and taught in class and online courses to increase learning opportunities. Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets. Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
Initiated timely response to emails, voicemails and written correspondence. Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties.
Facilitated training for associates through daily coaching and regular performance appraisals. Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
Built strong relationships with customers through positive attitude and attentive response. Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management. Communicated best practices among on-site and external personnel to align efforts and goals. Maintained professional demeanor by staying calm when addressing unhappy or angry customers. Engaged prospects and customers through various events, including tradeshows, seminars and workshops. Designed modern employee recognition program which boosted productivity and improved morale. Reduced workflow inconsistencies by recruiting and hiring capable staff members. Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Confirmed appointments and interviews with all job candidates. Devised recruiting strategies and implemented through marketing campaigns, grassroots advertising initiatives and innovative presentations.
Created and implemented standard operating procedures for records handling. Completed forms, reports, logs and records to quickly handle all documentation for human resources. Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department.
Prepared and distributed team-based communications to foster collaboration and enhance team morale. Managed complex and detailed projects for executives by ensuring budget adherence and timely delivery. Drafted professional business memos, letters and marketing copy to support business objectives and growth.
Assisted with event planning, including associated travel and logistical arrangements. Produced highly accurate internal and external letters and memoranda. Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Maintained office supplies inventory by checking stock and ordering new supplies as needed. Received and routed business correspondence to correct departments and staff members. Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Established administrative work procedures to track staff's daily tasks. Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy. Answered multi-line phone system by 3rd ring and transferred callers to appropriate department or staff member.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Delivered top-notch administrative support to office staff, promoting excellence in office operations. Transcribed and organized information to assist in preparing speeches and presentations. Analyzed and managed over 1500 invoices for various Fortune 500 companies. Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
Increased office participation in special events by creating bi-weekly newsletter with detailed calendars and other office updates.
Developed relationships with potential job candidates to promote effective communication throughout hiring processes.
Oriented newly hired employees by providing company information, facilitating on-boarding processes and establishing position-related requirements.
Produced and analyzed production or results from job descriptions and advertisements, prescreening protocols, interview questionnaires and post-interview assessments. Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
Completed human resource operational requirements by scheduling and assigning employees. Partnered with HR team and Group VP to outline and define position requirements in accordance with company needs.
Collaborated with management to build and implement effective, modern employment policies. Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce. Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
Administered benefits programs, analyzed compensation and other competitive data and prepared budgets. Improved office efficiency by effectively managing internal communications and correspondence. Improved project success rates with solid staff coaching, performance monitoring, quality assurance and effective problem resolution.
Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols. Maintained work structure by updating job requirements and job descriptions for all positions. Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
Counseled leadership and offered actionable initiatives to reduce compliance-related issues addressing equal employment opportunity and sexual harassment. Coordinated implementation of people-related services, policies, and programs through departmental staff. Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations. Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
Reviewed job applications to identify, vet and recommend optimal candidates. Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Communicated with potential hires to provide clarity on expected tasks, compensation and policies. Bachelor of Science: Community Organization And Advocacy, 05/2015 University of Central Oklahoma - Edmond, OK
Associate of Science: Enterprise Development, 05/2013 Rose State College - Oklahoma City, OK
E