KArim samy hassan ahmed
AYALA MAKATI PHILIPPINES
+639********* adbtqo@r.postjobfree.com
Objectives
To work in a highly competitive organization that demands experience, education and provides a professional working environment. Willing to learn through new experiences, while also playing a pivotal role in the organization’s development to increase its growth and productivity.
Education
School : S.L.S
University : Medina Academy
Faculty : Information System (IT-Accounting-Management)
Personal Information
Date of Birth : June 1, 1988
Gender : Male
Height : 194cm
Weight : 85kg
Marital status : Single
Nationality : Egyptian
Religion : Islam
Language Spoken : Arabic, English
Visa Status : Tourist Visa (had Previous Employment Visa)
Experience
Reservation Sales Specialist March 2018 – March 2019
Intercontinental Hotel Group (IHG) RCBC Ayala Makati Philippines
Duties and Responsibilities
●Answer inbound calls from IHG guests.
●Assist guests with reservation and other hotel related inquiries.
●Provide elite customer service to IHG guests while promoting/selling the hotels.
●Help guests by choosing best suited hotel.
●Making/reporting booking tracker.
Debt Collector 2016 – 2017
Trust Debt Collection Al Majaz Sharjah United Arab Emirates
Duties and Responsibilities
●Make collection calls.
●Prepare and maintain various reports.
●Maintain an accurate aging report.
●Maintain up-to-date records in system.
●Collection and allocation of payments.
●Carry-out billing, collection and reporting activities according to specific deadlines.
●Reconciliation of accounts.
●Monitor client account details for non-payments, delayed payments and other irregularities.
●Follow established procedures for processing credit applications, adjustments, checks, etc.
●Investigate and resolve customer queries.
●Communicate with internal personnel and clients via phone, email, mail or personally.
●Submit delinquent accounts to collections, as needed.
Data Entry – Tax Accounting Clerk 2014 - 2016
Alsumood2000 Dubai United Arab Emirates
Duties and Responsibilities
●Tax return preparation
●Managing of monthly bookkeeping processes.
●Preparation of financial statements
●Data entry and other accounting, bookkeeping administrative and tax projects.
CSR Team Leader 2009 - 2014
VODAFONE Egypt (local account) Egypt
●Customer and telesales
●Sell full data package services for corporate and individual internet plans
●Helping with training and development
●Completing paperwork
●Handling complaints (both customer and staff)
●Financial responsibilities
●Ordering stocks
●Helping with promotional events
●Assigning staff shift and duties
●Making reports and reporting to senior level management
●QA
●VIS
●Full knowledge in CRM-C Cat-Win Cash
Shift Leader 2008 - 2009
ECCO Contact Center Company Egypt
●Plan and follow the most efficient routes for delivering goods.
●Unload and sort items collected along delivery routes.
●Receive messages or materials to be delivered, and information on recipients such as names, addresses, telephone numbers and delivery instructions.
●Perform routine maintenance on delivery vehicles, such as monitoring fluid levels and replenishing fuel.
●Record info such as items received and recipient’s responses to messages.
Sales Executive 2004 -2008
Virgin Mega Store Egypt
●Identifying reputed clients
●Providing excellent Customer service
●Answer customer needs and complaints
●Upselling, cross selling
●Making and checking inventory and stocks
●Generating business on a daily basis
Skills
Excellent verbal and written communication skills
Result oriented, responsible and hardworking
Perform assigned tasks with great responsibility
Excellent Customer Service
Key Competencies
●Reliable
●Trustworthy
●Energetic
●Cooperative
●Punctual
Declaration
I hereby state that the furnished information is true and correct to the best of my knowledge.
Karim Samy Hassan Ahmed