STEVEN S. WOLFE, B.S.Ed., D.E.L.E.

**** ***** ****** #*, *****, FL 33773 USA – Phone: 727-***-**** – E-mail: adbtj6@r.postjobfree.com – LinkedIn: https://www.linkedin.com/in/stevenswolfe

SUMMARY:

A bilingual (Spanish / English) Senior Recruiter, Recruiting Manager & Sourcing / Recruiting Trainer, as well as Spanish Instructor, offering extensive, combined staffing expertise in Talent Management Acquisition within Healthcare, Information Technology, Insurance, Telecommunications, HR, RPO / BPO, Logistics, Supply Chain & Distribution, both onsite & virtually, for clients in the United States & Costa Rica.

AREAS OF EXPERTISE:

Recruitment Manager, Mentor & Coach IT/Healthcare Recruiting & Recruiter Training Sourcing, Screening & Interviewing

Joint Commission (JCAHO) Expert Metrics-Based Full Life-Cycle Recruitment Adult Corporate Education & Training

International Work Experience in Costa Rica Behavioral Interviewing Techniques Process Improvement Development

Corporate Training Curriculum Development VMS & MSP Relationship Management Recruitment & Business Process Outsourcing

Start-Up & Remote Training Agency Staff Augmentation C-level (CEO / CIO / COO / CFO) Recruiting

OVERVIEW:

5+ combined years of experience working as a virtual / remote Senior IT Recruiter & Senior Bilingual HR Corporate Recruiter.

6 years of experience in Travel Nurse Healthcare Recruitment managing, training, mentoring & coaching a team of up to 8 Travel Nurse Recruiters, as well as Sourcers, while simultaneously performing the role of Senior Healthcare Travel Nurse Recruiter, managing a team of up to 31 Travel Nurses for Client Hospitals nationwide.

2 years of experience in Healthcare Recruitment performing the role of National Recruitment Manager, managing a team of Travel Therapists nationwide, within Speech, Occupational, & Physical Therapy.

13 years of specialization in full life-cycle Information Technology Recruitment nationwide for both permanent & contract positions.

3 years of experience teaching Spanish in Community Colleges to adults in Pennsylvania & Florida as an Adjunct Instructor of Spanish.

1 year of international recruitment, training & management experience of 30+ RPO / BPO offshore bilingual IT Call Center Recruiters while living & working in Costa Rica as General Manager of Latin America.

EDUCATION:

B.S.Ed. (Bachelor of Science in Spanish / Secondary Education). Minor in French. Millersville University of Pennsylvania, Millersville, Pennsylvania. http://www.millersville.edu

D.E.L.E. (Diploma de Español como Lengua Extranjera – Diploma of Spanish as a Foreign Language), University of Salamanca, Salamanca, SPAIN. www.dele.org

TECHNICAL SKILLS:

Word, Excel, Outlook, PowerPoint, Explorer, Chrome, Webex, GoToMeeting, Skype, Microsoft Teams Meeting; Social Media Networking Sites: Google Suite, LinkedIn Recruiter, Facebook & Twitter; HR & Recruiting Databases & Applicant Tracking Systems: Loxo, PeopleClick, Sales Logix (SLX), Top Echelon (NIS), EZaccess, Sendouts Pro, Surge & TSS / RSS; SEO, Boolean Search, Internet Research & Deep Data Mining.

EXPERIENCE:

Vanish-in-Spanish: Spanish-Speaking Skills Workshop, Largo, FL / Harrisburg, PA – USA & Escazú, Costa Rica Jan ’94 to Present

Recruiter & Spanish Instructor www.vanishinspanish.com

Recruit students for the “Vanish-in-Spanish” Spanish Speaking Skills Workshop, as well as advertise & market the course on LinkedIn, Facebook, Craigslist, Local Newspapers, & Word-of-Mouth to prospective students throughout the past 20+ years while living in Florida, Costa Rica, & Pennsylvania.

Developed curriculum for a 10-week Introductory Conversational Spanish Course for Beginners of Spanish for students who plan to travel to Spanish-speaking countries & / or who work with Spanish-speaking patients, customers, clients, & in Spanish-speaking markets.

The class is offered twice a week, two times per year, starting in both January & September, as well as individually via Skype.

●Assess students’ verbal, bilingual abilities in Spanish via telephonic interviews, as well as writing & reading comprehension through online Spanish language assessment testing utilizing http://www.spanish-test.net/.

ContractRecruiter.com – www.contractrecruiter.com – Largo, FL / Montclair, NJ / Miami, FL – October 29th, 2018 to May 3rd, 2019

Senior Bilingual HR Corporate Recruiter – 6-month Remote RPO Contract working virtually at home in Largo, FL & visiting the client, Independent Purchasing Cooperative (IPC) / Subway Corporation, located in Miami, FL.

Partnering with internal client HR Professionals, Hiring Managers & Directors regarding their open full-time permanent positions, as well as some contract roles, successfully sourced, interviewed & presented bilingual (Spanish / English) executive candidates throughout the recruitment process, from & in the Caribbean, Central & South America, The United States & Canada, exclusively for Subway / IPC (Independent Purchasing Cooperative) located in Miami, FL. www.ipcoop.com & www.subway.com

Candidate backgrounds included Information Technology, Project Management, Logistics, Supply Chain, Distribution & Forecasting.

Cross Country Healthcare - Advantage RN (ARN) – www.advantagern.com – Clearwater, FL – August 2nd, 2012 to August 2nd, 2018

Recruitment Manager, Senior Healthcare Recruiter, Corporate Recruitment Trainer – Travel Nursing (6 years)

Accomplishments: As a Travel Nurse Healthcare Recruiter, total revenues earned by billing nurses for 2017 were $3.1 million dollars. Additionally, out of 43 total recruiters from 5 Advantage RN offices nationwide, was awarded with Advantage RN’s “Excellence in Recruiting” for the calendar year of 2016. As Trainer, architected, implemented & utilized a one-week training curriculum for all new-hire Recruiters & Sourcers over the course of six years. Note: Advantage RN was acquired by Cross Country Healthcare in July 2017.

Senior Healthcare Recruiter: Sourced, recruited & managed a team of up to 31 Registered Travel Nurses over the course of six years who worked as travelers onsite at various client hospitals, as well as home health, hospice, long-term care & skilled nursing facilities Nursing team included the following specialties: ICU, CV/ICU, ER, OR, CVOR, PACU, M/S, TELE, PCU, NICU, Psych & Case Management. Handled nurses’ HR issues related to payroll, housing & benefits. Interviewed & provided information to potential travel nurses regarding the travel nursing industry, as well as explained benefits, pay packages, compliance requirements & housing options to inquiring registered nurses. Pre-closed & closed all travel nurses regarding contract details to ensure each nurse was fully committed. Utilized SLX (Sales Logix) database to source & contact potential candidates through phone & e-mail, as well as to search for open contracts to which submit nurses. Built an active nurse candidate “contact pipeline” of 473 nurses over 6 years. Maintained relationships via phone & e-mail correspondence with nurses, documenting contact in SLX, as well as completed tasks. Created, entered, updated & proofread all nurses’ applications, resumes & credentials in preparation for submission to specific hospital positions.

Recruitment Manager: Managed, trained & coached a team of up to eight Travel Nurse Healthcare Recruiters & numerous Sourcers over the course of six years, while simultaneously managing a travel nurse recruiting desk, performing the role of Senior Healthcare Recruiter below. Handled & escalated HR issues for the recruiting team’s travel nurses related to payroll, housing & benefits. Assisted recruiting team in pre-closing & closing nurses. Built solid working relationships with numerous VMS & MSP contacts, client hiring managers, & internal account managers.

Corporate Recruitment Trainer: Conducted classroom stand-up training to all new-hires approximately every 90 days over the course of six years. Developed course level outcomes, objectives & curriculum. Mentored & coached all new-hires for a period of 90 days. Trained all new-hires on Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards.

Maxim Healthcare – Reflectx Staffing Services – www.reflectxstaffing.com – Tampa, FL – August 2nd, 2010 to August 1st, 2012

National Recruitment Manager – Travel Rehab Therapy – Speech, Physical & Occupational Therapy (2 years)

Successfully managed the sourcing, recruitment, interviewing & on-boarding hiring process of a team of remote traveling healthcare professionals nationwide, as well as permanent placement, for long-term care, skilled nursing, assisted living, home health, hospice & hospitals including Speech Language Pathologists, Physical Therapists & Occupational Therapists. Handled traveler’s HR issues related to payroll, housing & benefits. Followed Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards.

Partnered with executive management, as well as Account Managers & client Hiring Managers, not only to gain a solid understanding of the skills & educational requirements of each position, but also to determine the qualities & attributes of a successful candidate for the specific teams.

Conducted interviews of candidates to qualify therapists for presentation to Managers & negotiated contract rates & annual salaries with candidates.

Independent Spanish Language Translation Consultant – Largo, FL – January 4th, 2010 to August 1st, 2010 (Contractor for 7 months)

Relocated back to Florida from Costa Rica in December of 2009 due to a care-giver family medical issue. Spent seven months working as an Independent Spanish Language Translation Consultant for two different clients listed below.

Translated a 290-paged IT training manual from English to Spanish for Telecommunications Research Associates in St. Mary’s, KS. (http://tra.com/Default.aspx). Created accompanying recorded MP3 voice files in Spanish for each PowerPoint slide within the training manual.

Performed English to Spanish translation & editing of a 485-paged book’s manuscript written by Dr. Ivar Zapp, Professor Emeritus of The University of Costa Rica: “The Cipher: Origin of the Universal Tongue of the Ancient World.”

Arcus – www.arcus.net - Recognized as One of the “Best Places to Work in Pennsylvania,” – 6th Best in 2007 & 3rd Best in 2008 – Clearwater, FL; Harrisburg, PA; Hummelstown, PA; San Jose (Heredia), Costa Rica – January 2nd, 2001 to December 18th, 2009 (9-year tenure)

Arcus, General Manager of Latin America & IT Technical Recruitment Training Facilitator for Nearshore / Offshore RPO / BPO – Heredia, (San Jose) Costa Rica, January 5th, 2009 to December 18th, 2009 (1 year)

Relocated to Costa Rica as the General Manager of Latin America to open & manage a brand-new, start-up IT Staffing Nearshore / Offshore Recruiting Contact Call Center facility which offered RPO / BPO (Recruitment Process Outsourcing / Business Process Outsourcing) services: Arcus Soluciones. Company is no longer in business.

Successfully sourced, recruited, interviewed, hired, trained, coached & managed a staff of over thirty bilingual RPO / BPO internal permanent staff agency employees in Costa Rica, including Recruiters, Recruiting & Sourcing Assistants, Account Managers & Business Development Managers. Also, hired & recruited Data Entry Specialists, Linguists (Translators & Interpreters), Consultant Care Specialists, Database Administrators & IT Support Specialists.

Documented & followed through with the entire on-boarding process for all new-hires from day one through the end of a fourteen-week training program, “The Apprentice Program,” listed below under “IT Recruitment Training Facilitator.”

Oversaw the recruitment team’s IT Offshore / Nearshore RPO / BPO recruitment efforts which included RPO staffing efforts in Healthcare Insurance for 39 Blue Cross Blue Shield Association insurance plans nationwide in the United States, as well as IT BPO staffing efforts for Comcast, a telecommunications client based out of Philadelphia, PA.

Provided daily & weekly metrics & status updates to executive management in the United States corporate headquarters.

Arcus, IT Technical Recruitment Training Facilitator & Process Improvement Chairman (Performed these two roles while simultaneously while working as General Manager of Latin America above) – Hummelstown, PA – USA & San Jose, Costa Rica, October 2008 to December 2009 (1+ year)

●Architected & administered a fourteen-week training curriculum, “The Apprentice Program,” to recruit, hire & train new Sourcers & Recruiters in the both the United States & Costa Rica.

●Performed intensive internal interviews with executive management, VPs, Directors, Managers, Account Managers, Recruiters & Sourcers to ensure that the curriculum would encompass the scope of the company’s business model & recruiting life cycle for training purposes.

●Implemented the same curriculum as a New-Hire Training program within Human Resources for all New-Hires in Hummelstown, PA & in Costa Rica as the General Manager, listed above.

●Developed course level outcomes, objectives & curriculum.

●Generated an understanding of program level objectives, instructional model & positioning for the company’s target employees, including Sourcers, Recruiters, Account Managers & Business Development Managers.

Arcus, Senior IT Technical Recruiter – Clearwater, FL; Harrisburg & Hummelstown, PA, January 2nd, 2001 to January 4th, 2009. (8 years)

●Successfully performed technical recruiting onsite in Pennsylvania & virtually / remote from home in Florida of permanent & contract IT candidates in Pennsylvania & Florida for clients’ staffing needs nationwide within the field of Information Technology in Mainframe, Midrange, PC / Client Server, Networking & Web-based / Internet technologies. Open requirements were a mix of contract, full-time / permanent & temp-to-perm.

●Traveled to & recruited on-site for major key account clients within the telecommunications & IT / Healthcare arenas, including Comcast & Independence Blue Cross (IBC), Philadelphia, PA; The Blue Cross / Blue Shield Association (BC/BS), Chicago, IL which included plans in 10 different states; LG&E (Louisville Gas & Electric), Louisville, KY; Footlocker (formerly The Venator Group & The Woolworth Corporation), Camp Hill, PA; First USA / BankOne, Wilmington, DE; & major city & state governments.

●Conducted face-to-face & phone interviews of candidates to qualify them for presentation to Managers, Account Managers & clients.

●Partnered with executive management, as well as external Account Managers, Business Development Managers & client Hiring Managers, not only to gain a solid understanding of the skills & educational requirements of each position, but also to determine the qualities & attributes of a successful candidate for the specific teams.

●Negotiated contract rates & annual salaries with candidates, “source company” contacts & Account Managers.

●Conducted C-level recruitment for major city & state governments nationwide.

●Provided Account Managers with job order leads. Sourced candidates from the referrals, “source companies,” Internet & company databases. Explored new candidate resources from the Internet & shared them with fellow recruiters.

St. Petersburg College (Gibbs & Seminole Campuses) – www.spcollege.edu

Adjunct Instructor of Spanish (Part-time, Evenings) – St. Petersburg, FL, September 2005 to June 2007 (4 academic semesters)

●Taught Introductory Conversational Spanish I: “Survival Spanish for Travelers” to adults within the College’s Continuing Education Department.

KENDA Systems (Now HireAbility.com) – www.hireability.com – (KENDA Systems acquired Wolf Advisory International, listed below. Note that “Wolf” is not related to “Wolfe,” my last name)

IT Recruiter & IT Recruitment Trainer – Tampa, FL & Harrisburg, PA, June 1997 to January 2001 (3 years)

●Relocated from PA to FL in January 2000 with KENDA to their Tampa office working as both Recruiter & Trainer.

●Performed technical recruiting of permanent & contract IT candidates in both Pennsylvania & Florida within the field of Information Technology in Mainframe, Midrange, PC / Client Server, Networking & Web-based / Internet technologies.

●Traveled to & recruited on-site for major key account clients including Chase Manhattan Mortgage, Tampa, FL; Raymond James Financial, St. Petersburg, FL; PricewaterhouseCoopers, Tampa, FL & Arthur Andersen, Sarasota, FL.

●Trained all new-hire recruiters in both Pennsylvania & Florida over the course of 3 years

Harrisburg Area Community College (Lebanon Campus), Foreign Language / Continuing Education Department – www.hacc.edu

Adjunct Instructor of Spanish – Part-time / Evenings & Weekends – Lebanon, PA, March 1995 to May 1995 & September 1997 to December 1997 (2 academic semesters)

●Taught two different introductory Spanish Language & Culture courses to adults within the college’s Foreign Language Continuing Education Department.

●Chaperoned a group of 20 students to Madrid & Torremolinos, Spain for 10 days.

Wolf Advisory International (Sold to “KENDA,” listed above, now “HireAbility.com.” Note: “Wolf” is not related to “Wolfe,” my last name.)

Candidate Specialist / IT Recruitment -Tampa, FL & Lancaster, PA, May 1996 to June 1997 (1 year)

●Performed technical recruiting of permanent & contract IT candidates for clients’ staffing needs nationwide within the field of Information Technology & / or Telecommunications in Mainframe, Midrange, PC / Client Server, Networking & Web-based / Internet technologies.

●Open requirements were a mix of contract, full-time / permanent, temp-to-perm & right-to-hire.

●Conducted pre-screen phone & face-to-face interviews for external Client Managers & internal Account Managers.

●Sourced candidates from candidate referrals, “source companies,” the Internet & company databases.

●Entered, updated & maintained candidate profiles into company databases. Reformatted candidates’ resumes for presentation to prospective employers. Evaluated candidates’ professional references via telephone. Attended numerous Career Fairs & Open House functions.

IMM (Inter-Media Marketing), now Qualfon – www.qualfon.com – Lancaster & York, PA, October 1991 to May 1996 (4 years)

Facility Manager, Marketing Sales Manager, HR Recruiter & Outbound Educator – Trainer & Bilingual Insurance Agent

Facility Manager: Directed a staff of 3 supervisors & 65 outbound & inbound call center agents for clients’ insurance & credit card marketing programs in the York office. Clients included Veterans Life Insurance, CUNA Mutual Insurance Society, National Home Life Insurance, MBNA & First USA Bank.

Marketing Sales Manager: Supervised the day-to-day operations for multiple shifts (day, mid & evening shifts ranging from 9 a.m. to 12 a.m.) of the company’s brand-new, York telemarketing contact call center. Utilized Telesystems Predictive Dialing & Unison Davox dialing systems, as well as an Aspect ACD. Verified & signed off on all insurance policies sold by each licensed insurance telemarketing agent. Randomly monitored all agent’s calls with customers to ensure quality. Mentored & coached all agents.

HR Recruiter & Outbound Educator – Trainer: Recruited, interviewed, hired, trained & coached a team of sixty-five employees in a brand-new Life, Accident & Health Insurance & Credit Card Marketing start-up call center facility in York, PA. Devised a two-week curriculum to prepare call center agents to prepare for the PA Licensed Insurance Agent examination. Average success rate of those agents who passed the examination the first time over the course of two years was 82%.

Bilingual Insurance Agent: Handled all in-coming & out-going sales calls for every client program in both of the company’s Lancaster & York, PA contact call centers. Held Life & Accident & Health licenses as a Licensed Insurance Agent in 38 states.

SEE REFERENCE LIST ON NEXT PAGE

REFERENCES

STEVEN S. WOLFE, B.S.Ed., D.E.L.E.

6740 121st Avenue #3, Largo, FL 33773 – USA – 727-***-**** – adbtj6@r.postjobfree.com

RECRUITING REFERENCES:

ContractRecruiter.com / Subway Sandwich Shops / Independent Purchasing Cooperative (IPC) – HR / RPO / Logistics & Supply Chain – Largo, FL (work location) / Montclair, NJ (employer location) / Miami, FL (client location)

Name: Trina Spruance, Recruitment Director @ ContractRecruiter.com (See reference on LinkedIn)

Cell Phone: 941-***-****

E-mail: adbtj6@r.postjobfree.com

Advantage RN / Cross Country Healthcare – Travel Nursing – Clearwater, FL & West Chester, OH

Name: Dawn Rider-Carter, Founder & Vice President of Advantage RN (See reference on LinkedIn)

Cell Phone: 513-***-****

E-mail: adbtj6@r.postjobfree.com

Name: Dee Kilfoyle, Business Development Manager (See reference on LinkedIn)

Work Phone: 866-***-**** / Cell Phone: 561-***-****

E-mail: adbtj6@r.postjobfree.com

Reflectx Staffing Services / Maxim Healthcare – Rehab Travel Therapy – Tampa, FL

Name: Daryl Dixon, Former Travel Division President & Co-founder of Reflectx Staffing Services, a division of Maxim Healthcare; Current CEO & Co-Founder of Valintry.com.

Cell Phone: 407-***-****

E-mail: adbtj6@r.postjobfree.com

Name: Carla Wright, Co-founder of Reflectx Services, a division of Maxim Healthcare; Former Vice President of Sales & Training for Reflectx Services, Rehab Therapy; Current VP of Healthcare Division at Valintry.com.

Cell Phone: 941-***-**** / Work Phone: 941-***-****

E-mail: adbtj6@r.postjobfree.com or adbtj6@r.postjobfree.com

Name: Suzann Desmond, Former National Key Account Recruitment Director & Regional Sales Director of Rehab Therapy for Reflectx Services

Cell Phone: 303-***-****

E-mail: adbtj6@r.postjobfree.com

Arcus – IT Staffing in the United States, IT Offshore & Nearshore RPO / BPO Recruitment in Costa Rica - Clearwater, FL; Hummelstown, PA – USA & San Jose, Costa Rica (Company is now out of business)

Name: Karen Dobosh, Former Recruiting Manager at Arcus; Current Senior HR Specialist - Talent Sourcing at The Hershey Company, Hershey, PA (See reference on LinkedIn; also worked @ Wolf Advisory, listed below)

Work Phone: 717-***-**** / Cell Phone: 717-***-****

E-mail: adbtj6@r.postjobfree.com

KENDA – IT Staffing – Tampa, FL & Harrisburg, PA

Name: Steve Kenda, Former founder, CEO, & owner of KENDA; Current owner of HireAbility.com

Home Phone: 603-***-**** / Office Phone: 603-***-****, Ext. 13

E-mail: adbtj6@r.postjobfree.com

Wolf Advisory International – IT Staffing – Tampa, FL & Lancaster / Wayne, PA

Name: Ted Wolf, Former CEO, President & Owner; Current owner of Tyrvista.com

Home Phone: 717-***-**** / Cell Phone: 717-***-****

E-mail: adbtj6@r.postjobfree.com

SPANISH TEACHING REFERENCES:

St. Petersburg College – St. Petersburg, FL

Name: Jackie Addis, Former Director of Lifelong Learning – Spanish (Gibbs & Seminole Campuses)

Cell Phone: 727-***-****

Work Phone: 727-***-****

E-mail / Work: adbtj6@r.postjobfree.com

E-mail / Personal: adbtj6@r.postjobfree.com

Name: Tammy Cappleman, Career & Academic Advisor, Health Education Center

Work Phone: 727-***-****

E-mail / Work: adbtj6@r.postjobfree.com

Pinellas County School District – Northeast High School, St. Petersburg, FL

Name: Patricia Wright, Former Principal @ Northeast High School – Current Area Superintendent (Area 4)

Work Phone: 727-***-****

E-mail / Work: adbtj6@r.postjobfree.com

Name: Jan L. Kucerik, Retired Supervisor of World Languages, Pinellas County School District

E-mail: adbtj6@r.postjobfree.com

Harrisburg Area Community College – Lebanon Campus – Lebanon, PA

Name: Reid Smalley, Coordinator of Continuing Education

Contact via LinkedIn: https://www.linkedin.com/in/reid-smalley-30814913/

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